My home buying experience with this great team at Veterans United was outstanding! The whole process from the beginning to the close was seamless and stress-free. I would gladly work with them again in the future and recommend them to friends and family for sure!
I would recommend that you all give all information to the sellers before focusing on gaining revenue. As a veteran that went to war should be able to be treated with dignity and have the correct process done when purchasing a home. A house should be having mold issues & etc. when a vet call to seek help, you all should help to assist them in every way.
Response from Veterans United
Randy,
I want you to know our Client Advocates are here for you when things don't go as expected. We're here to listen and help however we can when you need an extra set of eyes on how things went. If you need help with anything else after closing please don't hesitate to reach out.
Sincerely,
Kendra, Client Relations
This entire experience was phenomenal. The whole team kept in touch and communicated regularly. They were all kind and patient and made this process so easy. I couldn’t recommend them enough to anyone who wants to feel like they are part of the team and wants to experience as little stress as possible. They were all truly exceptional.
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Excellent people, very patient answered every concern we had, thanks for everything
I was a little nervous, well really very nervous about buying a home! Plus, buying home over 1500 miles from where we were currently living without ever walking into the house!
Tim and everyone we worked with through Veterans United made the process easy and less stressful. I loved being able to “sign” everything online!! The only in person signing was at closing. They even managed to get V.A. To straighten out my personal info that I have been trying to get done for many years!!!! I would recommend Tim and his entire crew to all veterans trying to buy a home.
Veterans United need to be very clear about what bonus customers get for using more than one service with them. I was told by VU reps I will get $1000 bonus at closing and when closing came, they said my bonus was a reduction rate on mortgage to match my estimate from NavFed was my bonus. I refered many people before this happened to Veterans United, but after making my homebuying experience so sour with the bonus miscommunication, I will never refer VU to anyone ever again!
Response from Veterans United
Thank you for taking time to communicate your feedback, Monica. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
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I'll be recommending to my veteran friends/family.
Veterans United goes above and beyond the expectations of the average home lender. Their staff is kind and respectful and they will do anything in their power to get you and your family in a home that suits your needs as well as your wants. My Veterans United team made the overwhelming process of obtaining a VA home loan easy and stress free. I would recommend Veterans United their staff to any military member looking to purchase a home.
