Worst experience ever with Veteran United. Unprofessional communication. I asked 3+ times to switch loan officers and they refused. Customer advocate was rude and hung up on me when I called to ask for service. I had to escalate to a supervisor and move all communication to email due to the repeated issues with the loan officer.
Response from Veterans United
Kaitlyn,
I'm so sorry to see this. Our Client Advocate is in your corner and someone will be reaching out to you. Please reach back out to us at your soonest convenience. We'd like a chance to help make this better if we can. We hope to hear from you soon.
Sincerely,
Kendra, Client Relations
You guys took the scariest thing I have ever attempted and made it one of the easiest things I’ve accomplished. Thank you for everything!
My Team went above an beyond
Julie was there for me 24 /7 my team was the best ever thank u fro. The bottom of my heart to all
Thank you for the help during the process.
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Everyone was very helpful and kind. If I had any questions they were there to help. I won’t work with anyone else.
This whole process has been amazingly easy thanks to Janeanne and the team at Veteran’s United! You all have afforded me the opportunity to raise my tiny daughter in a wonderful home where we hope we’ll be able to provide a happy childhood. It wouldn’t have been possible without you all and I will never be able to thank you all enough!
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Experience first-hand why 354,295 homeowners give us a perfect score!
Care for your people. Some people don’t understand and could use some reassurance and patience through the process.
Was pleased and things went as planned for the most part
I appreciate a team that is friendly and approachable while promptly taking care of business in a professional manner. Great job!!
