A rating of 10 is not sufficient to express how amazing this team was during this process. Give everyone a 25% bonus for having to deal with the seller's agent.
If I or anyone I know ever need a VA loan I will give them the Vets number.
team went above and beyond to help us get into the right house.
This by far the easiest transaction from beginning to the end. I never felt like an outsider wondering what was going on in the process.
Everything needs to be filed in one place so everyone has access to the information. There is too much repetitive information being requested from the buyer. Not everyone has access to the internet and it makes doing the loan application difficult at times.
We really appreciated them working with the real estate agent to get everything that was requested of us. It made the process pretty easy and less stressful.Thank you to our whole team!
Evan Oswald, Emily Tonyan, and Nicole Parungao were the best professionals we have worked with in a long time. Evan's team made us feel like we were a part of their family from start to finish. The whole team worked together to help my family threw out this entire process. When the going got tuff, the team got going every one worked together to help each other, and that's what made our dreams come true. Let's be honest. Underwriting is a very stressful time for any homeowner. We had a very smooth ride until a pothole showed up, and what impressed us the most was that Evan and Emily worked even harder to fix it. We can't say enough about their work ethic as a team. We recommend them to all our friends and family, and we love them like family. You never know who you might meet that will be a part of life-changing events in your life, but we were so glad we met Mr. Oswald, Ms.Tonyan, and the rest of their team. We thank you all from the bottom of our hearts. We wish you all the best in your bright future.
Evan, HAPPY EARLY BIRTHDAY!!!!
Emily, STAY PRETTY AND STRONG AND ALSO, THANK YOU FOR YOUR SERVICE !!!!
Nicole, YOU KEEP THAT SWEET AND GENITAL APPROACH WITH ALL OF THE CONSUMERS THAT YOU SERVE. WE LOVE IT !!!!
Sincerely,
Robert and Amica Ballard
October 17, 2022.
From start to finish, the Phil, Jenifer, and Randee made me feel super prepared and calm while going through this process. I would highly recommend to family and friends, thank you team!
Veterans United is a wonderful company filled with great and knowledgeable people that help you every step of the way. They made our dream come true and made it seem very simple.
Lacked more communication towards the end when it mattered the most. Had issues at closing and couldn't reach loan officer or another member from team... There was a lack of attention to detail in the loan officers forms, and felt like some of the information was not properly explained which led us to not make the best choices, given the options. Not sure if I could recommend.
Response from Veterans United
Theodore, thank you for letting us know about your experience and for taking the time to speak with our client advocate team. We understand that preparing you for settlement is part of our commitment to excellent service. Our Client Advocate team will be using your comments and discussion and will work alongside our teams to discover what may prevent a similar experience in the future.
Fantastic people at Veterans United. Made the experience relatively easy.
Veterans United Home Loans helped me secure my refinancing at the perfect time in my life. They were helpful and always available to guide me through the home refinancing process. Professional and courteous. Hard to find better customer service anywhere else.
It was a real good pleasure to work with this company. Thank you very much !
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They should teach other people how to treat potential homebuyers. They really go above and beyond to help the buyer. Words cannot describe the impact they have in someone trying to buy a house. They are simple the best
The experience that we had with Veterans’ United was above and beyond any other that we have had in our last 40 years of home buying. Everything was handled with professionalism and respect to us as customers. There was never a moment that we were not aware of the status of our loan. There was never any doubt in our mind that we were being misled into thinking we were getting this loan because we knew from the beginning that Matt’s team was going to make this happen for us. Matt and Steph thank you for making this loan experience a positive one and ultimately our life story will be a better quality of life than it had been in our past loan(s). Thank you both for treating us with respect and not like numbers!! Speaking of numbers -we could always count on a returned call or email response.
The entire team was exceptional. We were kept advised of progress, they were responsive to our questions, they worked smoothly with our seller and the title/escrow company, and were courtesy and friendly at all times. We could not have been more pleased.
This was by far the most stressful experience of my life! But this team made me feel like I was already home!! I love Veterans United!!!!! I will ONLY use them for loans in the future!! Nobody else! Thank you all so much for your patience and guidance with me:) it was a pleasure!
Got my dream home!
