Veterans United made our homebuying simple and stress free. I would reccomend VU to any veteran who's interested in purchasing a home.
I'm going to be honest, i closed several weeks ago and my loan has already been sold-off to PennyMac.
This is highly discouraging. If I had known the transfer would have been so abrupt, I would have went with a local lender utilizing the VA loan. Big thumbs down. Here's to hoping transferring to pennymac doesn't impact my credit score.
Response from Veterans United
I am sorry to hear about your frustrations and understand your apprehension Lawrence.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out. We aren't set up to keep all loans for the long term, though, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
This is definitely the place to be if considering using the VA loan from my personal experience everyone I dealt with had great knowledge and had my family’s best interest in mind. They are thorough in everything they do and won’t hesitate to explain something until you know exactly what they are talking about. Thank you Veterans United I am more than happy with my experience!!
Veterans United is the best place to get a home loan. Have had many loans and refinance in the past and the professionals at Veterans United made this the easiest loan process that I have ever experienced. I highly recommend them without reservation and will use them again if I am ever in need for another home loan
You guys are the best group of folks working in unison. Words really can’t express how grateful I am. Here I stand, in my new home, all thanks to these knowledgeable, honest folks.
I really appreciate your help and what you are doing for us.
Wow! This is my second mortgage with VU. They turned things around for me twice!!
I need someone to give me a call, 707 439 1101
Our next move is in 3.5 years. We will definitely use Veterans United when we purchase our next home.
Easy process. Only issue I had was the realtor VU tried to set me up with. Other than that, on point.
It has been a pleasure working with Veterans United. The checklist they provide to help you with things needed for the underwriter. Very friendly and helpful. Best experience with home buying. Thank you Veterans Untied
Great service
First time home buyers overall our experience we not as smooth as it should have been.... we had appraiser issues... we were told that after the initial issues were identified the appraiser had gone back and found new issues.... later came to find out that they had mixed up the houses which pushed us back 2 days on closing... how that even happened is beyond me
They made sure that I was protected and helped my family finally break free from the cycle of renting.
