Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.
I’ve heard nothing but horror stories about going through the process of buying a home. As a first time homebuyer using VA United, me and my wife was stress free and had no issues. Wendy and her team was outstanding and was there to help throughout the process. Smooth sailing’s throughout with no headaches. Will highly recommend.
This team was excellent..Executed with Patience and professionalism.. Thank you forever indebted
Veterans United is like used car salesmen play a game of slight of hand. They take an incredibly high percetage for the commision of your realtor for the referral. They will tell half truths and mislead you every step of the way. Avoid at all costs.
Response from Veterans United
Hi Travis,
I'm really sorry to hear that you feel misled and frustrated with your experience. That’s the exact opposite of what we aim for, and it's disappointing to know we missed the mark with you. I want to be as upfront as possible: while we do work with a network of trusted realtors, we also want our borrowers to feel fully informed and supported throughout the process.
We'd love the opportunity to dig deeper into what happened here, especially if there were any misunderstandings along the way. If you're willing to share more details, please reach out to our Client Advocate team at 1-800-212-5200 or via email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us anytime that works for you.
all in all veterans united made the experience very easy both to contact them when i had questions and to purchase the home.
A great team of individuals that make you feel valued not as a customer, but as part of the team
Very timely, and great people working with you through the home buying process.
Thank you guys so much.
As a veteran I'm glad to be working with your amazing team. Thank you
I was a bit thrown off when I kept getting 'kicked down the road' to different people throughout the process. I thought Eli was going to be MY MAIN GUY the entire time, which he was there to help out, but depending on which 'stage' of the process I was in determined on 'who I was working with'......
.....THAT got a bit confusing.Lastly, I kinda felt like "the numbers" I was given before, and during the process of purchasing a house....were always too low compared to what they actually were.I know numbers change and all....but some of them just felt like it was more to 'lure me in' AND THEN hook me with the real numbers....lol.OVERALL THOUGH, I had a FANTASTIC experience with the purchasing process and LOVED the help I received.....I literally couldn't have done it with Veterans United and the team I was assigned.
Awesome news! I knew your team could get it done. Thank you for everything you guys have done and helping me out where you can. It definitely does not go unnoticed. If I could give you guys 15 stars I would. Hard to find good people who are willing to have your needs in their best interest. Thank you for everything 🙏🏾! Please continue the Great work and the exceptional customer service.
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Overall, working with Veterans United to buy a home feel was really good experience. The entire team kept things flowing smoothly and were really helpful by always being readily available for all the questions and concerns that I had. As a team, everyone helped to minimize my anxiety about the home buying process and helped to keep me from being overwhelmed by it all.
Outstanding job keep doing what you’re doing.
If you follow the instructions the process will be easier. The team i had was awesome. I thought homeownership was out of reach but the experience of VU made it happen.
Tony and his team kept us in the loop and progressing through the whole VA loan experience.
