Any question I had they made sure to get it answered right away.
This was my second home buying experience with Veterans United. I am a loyal VU customer for life. Thank you!
Kaitlin was very helpful answered all my questions unlike the loan rep. I think Kaitlyn is in the wrong position she should be in charge not shuffling papers just that simple. Hopefully this will not effect her ratings she was GREAT.
Response from Veterans United
Thank you for this feedback Gordon. A member of our Client Advocate team is availble to discuss this with you further. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Loan Coordinator, Kaitlyn. We do value your input, and we are disappointed to learn that your experience was not better managed overall. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Veterans United has been a great company to work with when buying and refinancing a home. Staff are very responsive, the process is easy and laid out clearly, and I find their website to be very user-friendly. No plans to buy or refinance for years to come, but if I do, I’m going to return to Veterans United.
11/10 would and will recommend to my other vetran friends and family.
Veterans United Has been AMAZING this is my second time using them in buy a home. I would highly recommend Veterans United.
The last two and half weeks working with Brian were awful and super stressful, and I was just trying to power threw it to get my home purchased. I felt like you forgot about my file because you could not remember my closing date when it was only 5 days away, did not take the time to realize my appraisal came in 20k under price even though you sent out new numbers that reflected the change. Tracking down information from military commands can be challenging and you should know early on if you need a Statement Of Service so that a person is not completely stressed out trying to get paperwork. It clearly says on the Veterans United Website site that you will need a DD214 or SOS. I would still like an explanation of why I needed both. Being worried about losing the house because of paperwork not being filed correctly, the rate lock what might expire all contributed to this horrible experience.
Response from Veterans United
Hi Chara, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. We were grateful for the chance to discuss this with you and would love to talk more about your experience so that we may take steps to improve the experience wherever possible for future clients. Our commitment to providing excellent service means that your feedback is valuable. Again, we apologize for any time that you felt we could have done better. Our Client Advocate team remains availble and will use your comments and conversation to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
My experience was a breeze from start to finish. 30 days is all it took to close. Everyone that we came into contact with was polite, courteous and respectful. It was a pleasure doing business with Veterans United.
Easy process to follow, uploading files is simple, and you have a team to support any questions that you may have during the process, overall good experience!
Please give VA United an opportunity to handle your transaction. They helped make things happen fir me. We purchased a beautiful property.
Dr. K. Jones
Active duty members that are about to retire, be aware, they will ask for income documents (retirement pay) and VA documents you will not have. They ask for other documents over and over and even the day before closing. The underwriters are horrible!!
Response from Veterans United
Melissa, we appreciate your honest feedback and we understand that the underwriting process did not meet your expectations. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home! If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss.
The easiest and beat company to use to buy a home. The website walks you through the application process and then notifies you when you have a task required of you (such as upload a copy of your paystub or schedule an inspection). All of my documents are in one place. Even my last application process is there for me to see. It’s awesome!
Everything went great and smooth. I had a very positive experience with veterans united. Thank you
