Thank you for all the work and for making the process go so smooth!
I would recommend Veterans United to anyone seriously thinking of buying a home. The friendly and polite qualities that their employees have makes the process less stressful and they make you feel that they are there just for you.
Are used another veterans-based loan organization for a home in the past and to say the least bit it was outrageously stressful two days before closing they wanted me to pay off my pick up truck forcing me to spend $15,000 I’d rather had in the bank but we veterans United everything was upfront know last minute issues it was just great service awesome job
I have shopped around, and found sub-services elsewhere. I have been offered much less at time, and better deals but stuck with Veterans United for quality of service. It sometimes is worth an few extra bucks. They do well and work very hard to make it all as easy as possible.
In general, I believe VU is a good company. However, I have been having the worst customer experiences with my specialist ( Austin Rap), who doesn't pick or return calls.
Response from Veterans United
Hi Ikoro, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
Disclosure of all aspects into getting a VA loan should be disclosed upfront. If a had known about CAIVRS, I probably would have started the process earlier.
Thank you for helping me through my first home purchase!
Veterans United is on point!! Highly recommended. And if you are first time home buyers... even better because their team will guide you through the whole stressful process by providing you all the tools that you'll need.
This is our second time working with Veterans United. They were wonderful the first time and have most certainly raised the bar this second time around. The service was so personalized from our loan officer Justin Phillips to our loan coordinator Rachel Sparks and our concierge Molly Klein. Each one helping us in some way to make this the easiest process ever. We even had a former loan officer from 2012 Winsor Cooper reach out to congratulate us. Veterans united staff are family and we are forever grateful to be a part of that.
Robert and Michele
