Best experience of buying a house I have ever had. This is my 5th time buying and the team were professional and knowledgeable. They were the best and helped every step of the way
Working with team was great. Any questions I had were answered easily within 24 hours. We we're able to move up our loan pre-approval amount very quickly which was needed to get our current purchased home. The assistance with the setting up of new home electric, gas, getting into contact with any individual member of the team never was complicated and I never felt unwelcomed to reach out. 10/10 experience
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
Jordan and his team were outstanding. Super responsive, extremely professional, and still approachable with any questions or concerns. The perfect balance of business and personal.
Amazing working these ladies and gentlemen over at Veterans united. Would recommend to everyone i know.
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Kept me informed on the journey.
Bob Moss is wonderful agent for VA any question , answered then on the spot, very knowledgeable , me and husband felt welcome , he provided excellent service to us as V A home owner , loved when he say if have questions or don’t understand call me , no matter what questions they are , great person just from his voice on phone , very prompt to respond.
Evan is awesome!!! I was casually looking for the past few years, and finally closed on a house. Throughout the process, Evan would periodically check in to see how I was doing, but I never felt any pressure from him. Super friendly guy and definitely bonded with him well over the years.
Greg was more than helpful during all hours. He went above and beyond.
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
Everyone was super helpful and professional. They worked with us and made the process easy for buying a home!
Josh, Tyler and Abby were my team. Josh solid 8/10 sometimes hard to get ahold of but otherwise very knowledgeable and very professional. Tyler and Abby were the main problems -42/10 terrible terrible experience with them. Tyler couldn't find the address and put in no effort to find it. ALL of the research, digging and fact finding had to be done by the customer (me) just so we would close. Abby is a glorified cheerleader. She offered no help, screamed into the phone like it's cheer practice and didn't provide any insightful or meaningful input into the loan process AT ALL. Those 2 made the home buying process so stressful i almost went with another lender. Overall the only reason why we closed early was because I had to be a thorn in Veterans United side otherwise we would have not closed at all. I would recommend a different team or a different lender.
Response from Veterans United
Hey Michael,
Thank you for taking the time to share detailed feedback about your experience. I appreciate you recognizing Josh’s knowledge and professionalism, even while noting areas where communication could have been better.
I am very sorry to hear how stressful the process felt overall, particularly regarding communication and support during key moments. Buying a home should not leave you feeling like you had to carry the process on your own to get to the finish line. That is not the experience we aim to provide.
Your comments about responsiveness, coordination, and the level of guidance you received are important. I would value the opportunity to review your file and better understand what happened, including where expectations may not have been met.
If you are open to speaking further, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
This wasn't our first time buying a home but it was the first time with Veterans United and they were amazing to work with. They offered competitive rates and actually matched a competitors rate offer for us. Our loan team, Steph and Alix, were amazing and so helpful every step of the way. We closed in under 30 days which was great!
My team was wonderful! Daniel was the first person I interacted with at VU and from the beginning I could tell it was going to be a great experience. Mark, Reggie, and Cynthia were all extremely helpful as well, and regularly checked in on me to make sure I was not overwhelmed by the process of buying a home for the first time. I highly recommend each and every one of them!
I’ve used Veterans United a few times over many years and it has always been very smooth. Now they practically move you too!
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Oh man, if you can follow the "To-Do" list as quickly as possible, you can own your home in less than 3 weeks. What a great company, with the most respectful, wonderful people that will take a few minutes and listen to whatever is on your mind. Just as if they were old friends in a catchup conversation. God bless the VA and this company of great people!
