The amount of times the ball was dropped was pretty upsetting. I had to call regularly for updates, to make sure things were sent. Overall was not a good experience
Response from Veterans United
Hi Colby,
I’m really sorry to hear about your experience—it’s clear that we didn’t deliver the level of communication and support you deserved. Having to chase down updates and follow up regularly can be exhausting, and that’s not how the process should feel.
We’d like to take a closer look at what happened and see how we can improve moving forward. If you’re open to sharing more, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime, and we’ll follow up as soon as we can.
Just want to say a huge thank you to everyone at Veterans United and Linnea. Can not wait for the holidays to have my family over for Thanksgiving and Christmas Dinner. Well be having fun next year in the summer with B.B.Qs in the back yard.
Everyone on this team is very concerned with helping a veteran and can't be any friendlier.
They have been awesome to work with and we really appreciate it. It has made the journey so much easier. I recommend them to anyone wanting to acquire a home loan.
Great working with them, they never made me feel like I was alone in this process. From start to finish, provided exceptional service and support, and answered any question I had.
As with my first house purchase, the team was great in keeping things moving and on track!
I'm recovering alcoholic of 30 years and mentally I'm not breathe good and everybody there was very professional and understanding and helpful I want to thank each one of you for your patience with me and please forgive me for my shortcomings
Don't hesitate one minute about using V.U. You'll not find a better loan office to deal with.
A GREAT AND VALUABLE RESOURCE THAT HELPED RESCUE MY WIFE AND I AFTER
LOSING OUR HOME AND BELONGINGS DURING HURRICANE HELENE.
IT HELPED A GREAT DEAL TO RELIEVE THE TRAUMA AND STRESS OF MOVING
FROM PLACE TO PLACE AND NOT KNOWING WHERE TO TURN FOR HELP IN
OUR SITUATION.
My loan team was amazing. Thank you so much m. I love my house! I got so lucky that veterans matched me with Amy my realtor. She definitely is the reason why I was able to close in time with assisting the sell of my mobile home. She loves and cares about what she does and it shows.
This was my third time buying with veterans United and hopefully there will be more.
This is our 2nd Time using Wesley and Veterans United, the 1st experience was so wonderful, we wouldn’t have it any other way, and went with them again…Thx a million Wesley and the entire TEAM for looking out for a Veteran
Flawless transaction by everyone. Couldn’t ask for a better experience. Simple as that.
Everyone on the veterans united team did a great job answering our questions and keeping us informed, and up to date throughout the entire home buying process. We enjoyed working with everyone and are now proud owners of our own home!
Thank you!
Is the mic really mine?
You got people who were lying and being deceitful.Not communicating, and do you think my word is worth, Anything on here if it wasn't to the whole process that we were going through with these people?
Response from Veterans United
Hi Gary,
I’m really sorry to hear about the frustration you went through and how the process made you feel. It’s clear you didn’t get the communication and transparency you deserved, and I hate that we let you down. Buying a home is stressful enough without feeling like you’re not being heard or valued.
If you’re willing, my client advocate team would really appreciate the chance to learn more about what happened and see how we can improve. Please don’t hesitate to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but you can reach out anytime, and we’ll follow up.
Just beyond thrilled with our purchase and all those who helped.
I'm not easily impressed; I was impressed with VU. I've personally purchased several properties requiring mortgages as well as working with mortgage companies with my real estate clients (I was a realtor) over the years. VU superseded all those companies with their excellent customer service. I would recommend any veteran looking to buy property contact VU. They even have resources in place to help those with the desire to purchase, but aren't quite ready yet, due to credit issues. You can expect to experience a smooth transaction. VU is the best.
Brandon and his team are amazing
The team I had was the absolute BEST!!!!! When I was stressed, worried or just had a silly question my team was right on it. Calmed my nerves, Encouraged us every step of the way!! Kept us in the loop every step of the way. Would definitely recommend Hannah and her team 🫶🏼
Made it stress free, absolutely awesome. Wouldn’t want to work with anyone else.
Thank You all for the quick turnaround time to purchase my house!
