The impeccable service and dedication the purchase of my family’s home was amazing! Nathan was very helpful and was highly knowledgeable of the purchase of the home. He also was very personable and held a high level of professionalism. I would buy a new home knowing he was who had our back during the process! Thank you Nathan !!
Process was fast and easy. Outstanding service.
Cameron Whittaker really was outstanding. He was extremely attentive and mindful of the stressors that come with buying a house.
I encourage all Veterans to work with Veterans United, I had an excellent experience with them and I feel very grateful.
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The team was very helpful and guided me thru the whole process.
Excellent Service! He worked hard and got me the best possible rates!
Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
I had a great team overall. Everyone was super helpful
Tony was the best. Very attentive, answered all questions when asked was an asset to this process becoming seamless. Chris my concierge was also great as well.
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John and his team are absolutely wonderful. Very informative and professional. They make the home purchasing and refinancing so easy. I’m thankful for them.
This was the greatest experience ever! They treated me like family and made my first time home buying experience an easy transition. The amount of knowledge and experience really shows. I highly recommend anyone that's looking to purchase a home. They really respect and honor veterans like myself. They have left a mark that can't be erased! Thank you Veterans United for making my dream come true. -Randolph Page, Veterean Homeowner
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
