My veterans united team was the absolute best from answering my questions to helping me get security for my new home and even checking on me throughout the process they made it such an easy process.
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
I would highly recommend United veterans home. Justin, Andrea and Julia took me by the hands and lead me to home ownership they never gave up on me. They was always respectful. They was very encouraging, thoughtful, and always treated me like my process was the most important thing I’m truly grateful for the team and I will always promote United Veteren Homes to my fellow service men and women highly recommend recommended.
Tony was great he made it happen it was a very short process. When we had questions he was there to answer anytime of the day are night.
Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
Amazing team to work with! Would definitely recommend to others!
The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Had a wonderful experience working with all involved.
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
I feel they made a very difficult and stressful time less stressful by making things seamless and quick. Overall I was very happy
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Buying a home is almost never easy. I'm thankful that my family had Veterans United to guide us through the process. When things became stressful, our loan team gave me confidence to keep going and I'm glad they did. If you're on the fence, give them a call and see what's available.
The entire team was awesome at facilitating our home purchase. Thank you.
