Kim was amazing.
Veterans United goes over and above to make sure I aware of everything going and walking me step to step through the process.
Everyone on my team did a fantastic job of making this experience go smooth. Starting a new chapter in my life and I had a lot of questions. The questions were answered in a timely manner. Very professional and outstanding. Very happy with results.
Veterans United is a great organization to work with. They were able to explain the VA mortgage process and help get me signed up for homeowners insurance. Being my first home purchase, they took the time to answer my questions and give me a sense of peace about my purchase. Thanks!
Colin was great throughout the process: he was available, friendly, and kept us updated.
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Team service was OutStanding, support was given from beginning to end a very pleasant experience...
From original loan to the painless refi process with Matt Lucas and his team, I can proudly say they work for the veterans they are serving! Great communication the whole way through! Highly recommend using VU for all your home loan needs!
They worked very hard and I appreciate all of their help. They answered all of our questions and concerns. We were first time home buyers and were building our first home, so we were nervous about what to expect. They did everything so fast to get us in our home by closing day and Christmas!! We are truly gratefull!
Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!
I love that you have a team that helps you with every step of the process.
Zach is absolutely amazing! 10 out of 10 experience and communication!
The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Ryan and his team were very professional and friendly. They made my first home buying experience less stressful.
Veterans United is an exceptional company. They were very professional and knowledgeable about the whole process. The agent I worked with was an exceptional agent, him and his team made me feel at ease. They represented Veterans United with exceptional knowledge and professionalism. I would recommend Veterans United to all my family and friends.
Johnny just did a great job…. He made to process clear.
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