Truly disliked the back and forth and lack of clarity in what was needed
That left a bad taste in our mouths and will be what I remember about veterans united
Response from Veterans United
Hi Bryan,
I’m sorry the process felt unclear and left you with a negative impression of us. The back-and-forth you described sounds frustrating, and I understand how that could overshadow the rest of your experience. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
JB and his team of professionals were more than I had bargained for! They constantly communicated where I was in the process and made it easier than I could have ever imagined! They are all top notch without a doubt!
The team was very knowledgeable and helpful. Cody Smith and Corey Jackson worked well together and were available to answer any questions I had during the loan process. I had a great experience dealing with the loan team.
Great job everyone. We appreciate everyone walking us through the entire loan process. Once again thank you very much!!
It was such a smooth and seamless experience working with veterans United. Jake was particularly responsive and really took the time to explain all the parts of the process and walk us through everything that we needed.
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Veterans United is easy to work with and determined to get you into the house of your dreams!
As a veteran, navigating the home buying process can feel overwhelming-but working with Veterans United completely changed that for me. From start to finish, they were absolutely excellent!They kept me informed at every step, returned phone calls promptly, and responded to emails in a fast and professional manner. Their communication was top-notch and I never felt left in the dark about what was happening.They truly understand veterans and go above and beyond to make sure everything is handled with care and precision.I highly recommend Veterans United to any fellow veterans looking to buy a home-you'll be in great hands.
Everyone was great and the process was fairly smooth.
Veterans United was an awesome experience. If you are a first time homebuyer this is the way to go. If you are lucky enough to get Katie and her team as your lendors your worries are over. Just sit back and give them all the required documents and they will take care of the rest. Awesome Awesome job by each and everyone on her team. Thank you guys for allowing us to purchase our home!!!
The team we worked with was outstanding and very helpful with our loan for our new home.
Rachel and Wendy were great! Thank you so much for helping me through this!
Shannon and Elizabeth, and the rest of the Veterans United team gave me outstanding service. As a first time home buyer, the process was stressful and overwhelming at times with the exception of the Veterans United team. Shannon and Elizabeth always answered my questions immediately and made the transition smooth and comfortable. I could not have imagined a better team to help me in this process and I am extremely grateful. I plan on going through Veterans United again in the future and will highly recommend them to others. Bravo Zulu
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Lending team was great easy to get a hold of and pro active on moving cost discounts and support for to dos great job !!!!!!:)
My team really went the extra mile when the seller wasn't very forthcoming about information on my new home. They even went as far to call the owner of the company about construction issues ensuring the house passed inspection so we could close the next day. The entire process was first rate. Highly recommended.
This was the smoothest home-buying transaction I've ever had (out of the 7 so far). I could literally have bought the home all on my phone. The team of professionals at Veterans United are all TOP NOTCH customer service reps! In a world where customer service seems to be a thing of the past, you will be excited to find out that all the "good ones" left and went to Veteran's United. Friendly (And I mean very friendly) service combined with knowledge and experience seem to be their mantra.
Veterans United was very helpful and supportive in my endeavor to buy a home as a veteran who had been desiring to use his VA Loan privilege for years. I have seen the other Vet Loan companies on TV and believe in Veterans United even though I had never seen them run an ad.
Definitely will recommend to all, the team was great from beginning to end and made it a stress free experience for a first home buyer
Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.
OUTSTANDING service.
