My team was absolutely wonderful and I would recommend them to everyone.
Process was made simple and easy for buying our first home.
The team was very knowledgeable and helpful. Cody Smith and Corey Jackson worked well together and were available to answer any questions I had during the loan process. I had a great experience dealing with the loan team.
Bobby Moss was honestly the best part of our home buying experience. His patience and presentation were extraordinary. No matter how many questions we had or how repetitive we got Mr Moss remained professional and understanding thru the whole process.
Horrible experience
Response from Veterans United
Hi Michael,
I’m really sorry to hear you walked away feeling like your experience with us was horrible. That’s the opposite of what we want for veterans and their families, and I’d like to better understand what happened.
If you’d be open to sharing more, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d like the chance to listen and learn from your experience.
Sydney and her team were great and made the process so easy
Thank you for making the process so easy and smooth.
Great service and professionalism. Kept me up to date during the whole process from beginning to end. Answered all my questions in a timely manner. Joe's whole team were great.
Our entire team worked cohesively to help us through the purchase process. We truly appreciate the dedication shown by this group.
This team works they work hard, and they care about their customers
. Veterans United is the company that covers all your VA related real estate needs.
Veterans United was an awesome experience. If you are a first time homebuyer this is the way to go. If you are lucky enough to get Katie and her team as your lendors your worries are over. Just sit back and give them all the required documents and they will take care of the rest. Awesome Awesome job by each and everyone on her team. Thank you guys for allowing us to purchase our home!!!
Kathy was exceptional , patient and very professional.
We had such a great experience with Veterans United! From start to finish, the team was always available to answer our questions and guide us through the home buying process. Everyone we worked with was so friendly, helpful, and professional. They truly made the whole process smooth and stress-free. We’re so thankful for their support and would highly recommend them to anyone looking to buy a home.
Ryan and his team were wonderful to work with! We look forward to working with them in the future.
4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Perfect level of communication!Always had all necessary info at my fingertips and everyone always answered their phones when I called.Great experience.
Veterans United was very helpful and supportive in my endeavor to buy a home as a veteran who had been desiring to use his VA Loan privilege for years. I have seen the other Vet Loan companies on TV and believe in Veterans United even though I had never seen them run an ad.
Loan went very smoothly and quickly. Received a very big surprised when we received a gift for our great grandson. It was so thoughtful. Honestly, this was the easiest home loan we have ever done.
Thanks for everything it was a great job done by you all.
Feels like you are dealing with real people instead of a big machine. This was my 2nd experience with them & I plan on using Veterans United for any of my future needs.
Veterans United was very communicative throughout the whole process! Their checklist and easy to understand videos, as well as helpful team made the home buying process seamless!
