Phone calls are better than texts in time sensitive situations. Other than that it was mostly smooth sailing.
I couldn't be happier with how easy this was. After the horror stories I've heard, I couldn't be happier than I to be a Vet.
Working with Veterans United Home Loans was a wonderful experience.
Veterans United service is outstanding, my mortgage process was smooth from the beginning to the end. Travis and Jens walked me through every step needed to complete the loan. I appreciate you guys 😊
Just love the whole concept of one stop shopping.
The proccess was very quiet. Little to no responses from loan team. I used the realtor veterans united recommended and the realtor did the bare minimum for her job. My loan got pushed back 5 days. I had to keep asking my team whats going on because i wasnt being kept up to date with anything. I will no longer use veterans united for anything. I would not recommend.
Response from Veterans United
Hi Patrick,
We appreciate the chance to hear from you and understand that the communication may not have exceeded expectations. We also appreciate the recent opportunity we had to discuss this situation with you further. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any time you felt in the dark during your process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
Bravo Zulu also to Gabe Underwood...i'll rate him @ 11... :-)
VA got me into my dream home job well done!
Kendall was thoughtful, patient, and extremely helpful.
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We are very pleased that we went with Veterans United for our first home buying experience. The entire team was attentive and willing to work with our schedule. The amount of knowledge and tips that we were given was truly appreciated. We will always recommend Veterans to anyone buying a home.
Sometimes it was very hard to get ahold of anyone over the phone.
Other than that everything was great.
Everyone was very helpful and fast with any questions I had during the process!
Zach and his team offered exceptional service. I would recommend them to any veteran.
