Kara was fantastic and completed an all star team
What a outstanding team of professionals! Always answer my question and kept me well informed work diligently on everything. I had went through two homes and the team just kept on like it was nothing. Especially when the first home we where looking at and the seller just dropped out. The team always kept there heads up and assured me that it will be fine to just keep looking.
They Kat and Jared just kept me well informed and to keep going because they where there to help me.
Hands down, Kennedy and the Veterans United did an excellent job of getting us into our home!
I received professional and helpful service on my first home purchase. Every question we had was answered in a timely manner. Emily was easy to talk to and made sure I understood everything that was presented to me. I was very pleased with the interest rate I received. We will absolutely use Emily as my loan officer again in the future.
Thanks Veterans United for your support and advise.
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First time using Veterans United and Ginny really outdid herself. Her sense of commitment to my family meant everything. I will definitely recommend all family and friends to Veterans United.
Veterans United was very helpful throughout our whole homebuyers process. I know as first-time home buyers we probably asked more questions than most but the great team in Fayetteville NC was always willing to listen and answer all our questions. I have recommended VU to 3 of my friends already just off of Solibel Ramos our Loan Officer's knowledge. I can not express how grateful my wife and I both are that we chose VU for this major life decision, thank you again.
We had a great experience and felt cared for through our entire journey. Everyone was very helpful through the process if we had questions and they were always able to get an answer back to us. If one person didn’t know it they would have the person contact us that knew the answer. Would highly recommend.
I just want to say my wife and I are incredibly impressed and overjoyed over the entire process the entire team provided. People need to come to alll of you for all house buying needs and I’ll be sure to let them know!
Thanks from the bottom of our hearts
The Abernathy’s
You all did an amazing job to make this the best experience possible! Thank you again!
thank you veterans united, at the risk of sounding clich
This is yhr 2md home we have purchased through Venterans United. Both times were so incredibly stress free and easy. Communication is constant, all questions answered quickly and thoroughly. The follow up after each step kept our minds at ease. Thank you Team at Veterans United!!! Semper Fi!!!
This whole process was painless for me, I feel Veterans United did all the work and guided me along the way!
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My whole team was exceptional from beginning to end. They were quick to answer questions. They made my home buying process very easy and that is not what I hear from others that go through the VA. I will recommend them to all of my veteran friends.
A very long road we've traveled waiting for the right home to show. With prayer 1st and foremost. God provided - Veterans United facilitated.A great experience with minimal stress and or pressure through the process from 1st call to recorded title!Thank you VUHL ! With gratitude - S & J Wallace
Every time I called Veterans United and everyone from Craig’s team, they answered all of my questions and gave me sound advice. The customer service and communications made this process easy and stress free. Veterans United’s website is extremely easy to use and allows you to view your progress.Many of my friends that reside through the United States that are interested in buying a home, I will always recommend Veterans United.
Outstanding service especially the professional communication keeping us informed each step of the way!
I rated my overall experience a 7 because of the issue I will explain regarding the loan officer. 1 point higher than the loan officer raising because things worked out in the end however, if I had to do things all over again I would have either shopped around with different places or waited until a further date to acquire a loan.I rated my loan officer a 6 because in my eyes communication is key. Communication, when buying a house isn’t just speaking with someone but speaking in a clear and concise way. There were two quite irritating issues that transpired through the process. The first was with my initial real estate agent. He informed me, after I asked for a new agent, that he was told that I was looking to buy a house within 90 days. This was far from the truth in terms of home buying and I felt I was pretty up front on my timeline of 30-40 days when discussing this with my loan officer. Eventually I did end up with a motivated real estate agent and things worked out there. But the first agent want very unmotivated due to being on a anniversary vacation with his wife, and he said he informed my loan officer of this but I was unaware. The second issue which should be documented quite well elsewhere came down to securing the loan and proving our income. Prior to starting any type of loan process or anything, I ensured that I asked a very important question regarding my wife’s future income with the US Navy as an officer. We were told that her contract, orders and commissioning documents would suffice. Eventually through a back and forth process with upper management it worked out. However our loan officer kept telling us conflicting information. One minute it was, “we need an LES” to “we need a statement of service” to “everything looks great”. It was a back and forth issue where I felt our loan officer could have halted the process or even got 100% solid information from upper management or whomever it has to be from and relayed only that to us. This caused us a lot of stress while going through an already stressful time with selling our precious house and moving out of our previous house.Our suggestion to the loan officer is to relay pertinent, clear and accurate information. Make sure, double check and make sure again before, during and towards the end of the loan process when it comes to any process with home buying. The difference between 30 days to buy vs 90 days to buy is night and day to close on a house. Additionally, the issues with proving income for a future military member is something Veterans United should have seen a few times. I think that they should definitely have clearly written SOPs on what is and isn’t allowed or what is and isn’t required to prove income for a future service member. This is something that would pop up for multiple reasons when someone may be commissioning that was prior enlisted or in my case, I am a retired service member and my spouse was entering active duty as an O1. I hope that something can be drafted and implemented to help alleviate this from happening to others that may be in a similar situation to ours.
Awesome experience. Will use VU again. Thank you
