This was my second time going through Veterans United, and also the second time dealing with my loan specialist, Matt. Can't say enough good things! Helped me out tremendously!
See above.
This was a great experience and everything feel into place. The process was very smooth.
Thank you to Veterans United & Staff!!! We appreciate all your hard work!!
The process online is so simple and the team is absolutely the BEST - this is my second time using this team and I wouldn't go anywhere else.
Thanks again for making a usual stressful process the easiest!
This place is tight, yo. For real.
I encourage every veteran home buyer to give Veterans United a chance. Once you do, you won’t need anything or anyone else. Truly a blessing beyond any expectations.
Over all a pleasant experience. Your folks are all, each and everyone, easy to do business with.
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Your final grading system is too vague. Poor to Outstanding: It's about meeting customer expectations, which you did for the most part, throughout the entire journey.If you want to add real value, try understanding when you met or exceeded customer expectations.I did have a question that took almost 2 business days to get a simple answer.The locking in of a rate was confusing, and really not completely answered.The concierge service was basic, I asked about mortgage insurance, and they gave me one reference of a company that will basically sell to anyone. If you do not know how to do internet searches, the concierge service would be extremely useful.
That being said - the MyVeteransUnited system and website is easy to use, and it was scary how easy it was to get the loan. I got a VA Loan in the mid 90's and it was a much more complex process.
Outstanding service. As a first time home buyer, Veterans United was patient, informative, cooperative. They did everything in their power to make my home buying experience easy and possible!! I will recommend Veterans United to my military friends and family!
I hade an awesome experience! My loan team was super helpful the whole way through this tough process!
I liked working with Veterans United because they were really helpful, kind, and caring to my concerns.
