I could not express enough how bad this service was. I knew we were going to face some issues just based on the previous reviews but I did not expect what we went though. I could not get phone calls returned and if they were it was from someone asking for information that was already relayed. I was at the point where I continuously reminded the team to communicate with each other for the information I had already provided more than once. I spent most of the time forwarding already sent emails and calling the office. Even the representative at the main office told me they couldn't get someone to answer. I received more information from my realtor Danielle than anyone else on the loan team. On top of this the accountant that ran my initial numbers couldn't do his job because I spent the next month justifying why I took time off for my wedding. Seriously this was the worst customer service I have ever received and that coming from a Vet. I have put up with a lot but this took the cake. Can't say that I would recommend anyone to go with you guys. But I did speak with my realtor whom was dealing with other VA loan clients and she had no issues. I guess you cant always get good ones.
Response from Veterans United
Raul,
Thank you for sharing this feedback with us. I sincerely apologize for the strained communication with your team and the additional stress this caused you before closing. I do see you've connected with Josh from the Client Advocate team. You are certainly in good hands. I hope he was able to help address all your questions and concerns. We appreciate the insight you provide because it helps promote accountability with our loan teams on the floor. If there's anything else at all, please reach out to us. We're here for you. Thank you for the opportunity to serve you.
Sincerely,
Kendra, Client Relations
This was by far the easiest and quickest process to buy a home. I would and will choose this company again. They value Veterans!!
BEST PEOPLE I A HAVE EVER WORKED WITH IN PURCHASING A HOME AND THIS IS NUMBER 7!!!!! I WOULD VOTE FOR DERRICK AS PRESIDENT!!!!! OH AND THIS IS THE MOST COOPERATIVE GENTLEMAN AND YET GET THINGS DONE I HAVE EVER HAD THE OPPORTUNITY TO WORK WITH. HE SAYS IT....AND GETS IT DONE!!!! AND THAT IS WHAT I LIKE IS A GOGETTER GET IT DOWN NOW, TYPE OF GUY...!!!!!!!! THANKS DERRICK FOR A VERY SUCCESSFUL JOB AND MAKING ME FEEL AT EASE WHEN THE GOING, I THOUGHT WAS GETTIN TOUGH!!!!!!! YOU ARE OUR HERO BROTHER!!!!!
I couldn’t be happier with the way Kyle’s team treated me. What a fantastic crew.
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The entire team helped answering questions when I was confused with somethings on how to get certain paperwork . All around amazing and awesome people!!
We love our new home! The VA is the reason we have it! We are very grateful for the whole VA team and all that they do!
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Our whole team was fantastic and made our experience so smooth!! Thank you all!
They were outstanding! For a first-time home buyer, they took away over 90% of the anxiety by just being there when I had questions and explaining everything. The moving concierge was very helpful in keeping me from forgetting to get that moving checklist done. My broker and realtor also gave them very good reviews. The online platform made buying this home much, much easier than expected. Thank you Veteran's United!
We had a great experience with Veterans United! They have an entire team working together to make the process as easy as possible. Everyone was friendly & helpful with great response times. We have used other VA lenders & they are by far the best!!
