I rated this organization overall 5-6/10 and the loan officer I worked with a 6-7/10. The communication is convenient with text, email, and call options. The team is knowledgeable and helpful. At the start of my process I felt I could always ask what I needed and have someone take the time to help me.
My concerns lie in the communication of the team. Many times I was asked for paperwork that I had already submitted. If I called one person to ask a question based on the information someone else in had team stated, they had no clue what I was talking about.
I felt disappointed that I could not search my own VA approved appraiser but I was able to use my own water testing company and pest inspector. Cost was a factor for me so if I had the option to shop prices I would have felt better about that.
I felt like attention to my loan fell off after the underwriter approved. I did not receive a call to go over what to expect at signing or what I would be seeing.
Overall I would say this company is strong in knowledge and individuals who are motivated to get a loan for you. On the downside communication on the team is lacking and there may be a lack of support following underwriter approval.
Overall my experience was great. Thanks to the team Ben, Mallory, Will. I appreciate you guys working with my family and answering all our questions. Thanks for getting us to the finish line. We truly appreciate you guys. U
I believe this is the 3rd time I’ve used Veterans United, professional team, and very knowledgeable, specially the Omaha branch!
Thank you for all you do! All of the staff were extremely helpful. They went above and beyond the call of duty!
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This is the second time we have used Veterans United and they were amazing both times. We wouldn’t even consider using anyone else for future home purchases.
I’ll never buy any property without going through Veterans United, I legitimately felt like part of the team and family member. Joe and his team were great and set the bar high. Thanks guys we appreciate it.
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Veterans united is the stop all vets should make when buying a home. All your team members will be knowledgeable, quick and very efficient. Look no further!
Veterans United is going to be one of the best programs for vets to work with to achieving homeownership recommend them to all veterans and all that have served. Thank you sincerely David staton
Very informative process alway keeping me in the lope what was going & what was coming up next….
Miranda Eggemeyer was amazing. Hope she's a team lead one day.
