We wanted to thank Veterans United and especially our loan officer Anne Kuster for making our dream a reality. We must have asked a million questions throughout this process and she was very informative and patient with us. We couldn't have asked for a better experience and just wanted to say thank you for helping us on this journey to our forever home :)
Have had 2 great experiences working with Veterans United Home Loans in the last 5 years. The team we were paired with at VU was top notch, making the stressful home buying experience easy, smooth, and with minimal stress. Our loan officer was incredible, working with us to lock in a low mortgage rate and being available to us for any quick concerns or questions. Could not have asked for a better home buying experience. Moving is challenging enough, and VU made it as hassle free as possible. Thank you VU! Thank you Philip 🙏
A very smooth process and great customer service!
I fully trust Jodie and will continue to work with her.
Buying a home can be a nail biting experience and I wasn't sure what to expect when I decided it was time to take that step. I had seen Veteran's United many times and decided to give them a try. I am so happy that I did! From getting my pre-approval right down to the closing they made it super easy! I have family and friends who purchased homes in the past and talked about the long, drawn out steps they had to take and the how hard it was to get to closing but that wasn't my experience at all! Veteran's United matched me up with an amazing loan officer and his incredible loan coordinator, they provided a concierge to help me find services and keep me on track all the way past moving day, and they even matched me up with the perfect realtor! The online portal makes things super easy to follow. It is like having someone holding your hand every step of the way. I am beyond grateful for my Veteran's United experience! I truly feel like a part of the family.
Vets. United helped my wife and I purchase our very first home and we couldn’t be more happy with what we got, when got it, how we got it. From the realtor that assisted us in finding our home, to the IRRRL loan process after purchasing it (210 days after we closed), the whole team at Veterans United have been top notch. The entire “buying experience” to the refinance later, was “pain-free” and simple. Veterans United, you ROCK!!!:)
This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.
Overall amazing and very smooth process, I didn’t think I was going to close on a home so fast and efficiently.
Jennifer was outstanding with getting my loan all set up. I will for sure be using Veterans United Again.
Fantastic experience overall, the team was very responsive and extremely helpful. 10/10 would do it again. Thanks!
I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!
Response from Veterans United
Hi Miguel,
I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.
If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Overall the experience with Veteran’s United as amazing! My family and I are grateful for all the help and patience with the journey to purchasing our first home here in Killeen.
Veterans United was super helpful and made home buying less stressful!
I want to thank Spencer Thompson and his team at Veterans United. It was my first time buying a home and they made everything go very smooth and explained everything in detail that I didn't understand. I can never thank them enough. I would highly recommend Veterans United.
Excellent customer service! Would recommend Andrew, Levi and Abby at anytime!
