I had a great team. They were always a text message or email away. Friendly and helpful.
Jonathan made refinancing my own the easiest process in the world. I was worried because I had to do so little I had thought something was wrong, no it was because Jonathan had done everything he could to make my experience as easy as possible.
When Vince went on vacation we were left to a member of his team who we couldn’t get in touch with. When we finally got in touch with them a day later they told us they were working from home and didn’t have phone service. This same team member was given three phone numbers to contact about my employment. It took her a week and a half to call those three number while we were on crunch time for closing. So needless to say we missed our closing date by an entire week which angered the sellers and their agent, understandably. This team member also communicated very poorly with us and with our realtor. Our realtor came to us several times, telling us this wasn’t the way it’s suppose to be. On two separate occasions I called this team member about questions we had 6 times in one day and never received a response. They would upload something for us to do in the portal and would write ‘if you have any questions call.” Problem was they would never answer the phone. I understand they are busy and doing a lot but communication is everything and a simple email or phone call back is all it takes to put folks at ease. Hopefully this review doesn’t get anyone in trouble, for that is not our intent. All we hope is that someone learns from this review and ups their communication with the client.
Superb service all the way!
Veterans United team was truly wonderful.
Very knowledgeable, responsive, and showed
they cared about resolving any and all issues.
This was my first experience in buying a home; however I can honestly say that there is no way any company could have made this process any smoother. Dealing with my team was literally the best experience I’ve ever had with any financial process. They were extremely kind and professional. They always made me feel like a friend and not just a client. I would recommend Veterans United to anyone and I would definitely recommend my team especially.
My experience with Veterans United far exceeded my expectations. From day one, the team was there to answer any questions and guide me every step of the way without delay. Their customer service is top notch and courteous. The people with Veterans United seem to genuinely enjoy their job and helping others. I would highly recommend Veterans United to any military member looking for a stress free home buying experience.
I can’t say enough good things about Veterans United. They have several members dedicated to you to ensure the easiest and smoothest home buying process possible. They help you find and compare home insurance, utilities, internet/cable/tv so you get the best deal. They stay in touch throughout the entire process so you know what’s happening with your mortgage every step of the way! I HIGHLY recommend Veterans United; I will definitely be using them again in the future and recommend them to every veteran I know!
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Veterans united was the best first step to buying our first home. They are with you every step of the way and explain everything. Any veteran looking to buy a home, I would recommend VU a thousand times over. Thank you for your service to veterans!
Veterans United is absolutely the way to go
with your home loan needs!!!
Nick and everyone involved worked extremely hard to get me the house of my dreams. I know I didn’t have an easy case but everybody really came through
Amazing place to start your home buying experience. Everything was fast and easy!
Easy home buying process ever. They truly take care of the veteran and make sure they get what they qualify for and keep them informed every step of the way. I only wish I’d done it sooner.
