I’ll be honest. This was a stressful time. I can’t remember the last time I went through more. Any time I had a question, it seemed like they were way ahead of me. Any worry I had got addressed immediately. It is clear that these folks understand exactly how a veteran thinks and are prepped and ready to keep us moving forward through a process that seems insurmountable at times. I could not recommend them more highly.
Thank you to all on the team. You’re all phenomenal! As much as I never want to buy another house ever again…because, well, moving stuff ;) I’ll be back if the event ever occurs again. Thank you!!
I have received excellent assistance from Josh and his team. Many thanks for their help.
They kept me informed and are an "Awesome" team. Very easy to talk to on phone and always had time to explain things that I did not understand. Mr. Derek and Ms. Krista are just super people to work with. Thanks again for all you did for me and my wife. If I am ever in you alls area, I got to come by and take you all out to lunch. Best wishes, Robert Hamilton
I am a three time customer and would choose Veterans United everytime again and again. They have always been very customer friendly and helpful, even going the extra mile to support their clients.
Ryan Sherman and his team were absolutely fabulous. They were there for us from day one. Quick to respond and always answered by questions no matter how big or small they were. I would definitely recommend Veterans United to anyone looking to purchase a home. Our buying experience was seamless!!!!!
Thank you from the bottom of our hearts, your the best!!!
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From the loan officer to the realtor everyone at veterans united are amazing!!
Taylor and Jackie guided us through a maze of paperwork with expert precision. They were quick to respond to any phone call or email. It was a pleasure to work with them. Their professionalism was very evident throughout the whole loan process.
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Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!
great company, the people do a fantastic job.
Emily, and the whole team made buying our first home super simple and stress free!
VU is a great option for first time home buyers (and it was for my first home purchase) but if you may have some complicated factors, of are buying a fairly expensive home, I would shop around. The origination fee is always 10% so if you're buying a $500k house, that's $5000 you have to pay JUST in origination fees. Several things were missed in our underwriting and closing that put us in super uncomfortable positions multiple times. Something would be missed and they would come to a solution and say "okay that's it! You're good to go" until something else would magically get brought up. Closing tasks we're done last minute causing our closing process to be a disaster. People working our case were missing things because it was their "first time" so no, I will not be using VU again and I would recommend that if you're considering VU, that you do at least shop around for other VA loan providers.
Response from Veterans United
Hi Sabrina,
Thank you for sharing this. I’m glad your first experience with us felt strong, and I’m really sorry to hear that this time around brought so much frustration. When things come up late in the process or you feel like new issues keep appearing after being told everything is good to go, it can make the whole experience stressful and hard to trust. Closing should never feel like a scramble, and I understand why this left such a difficult impression.
I’d really like for my team to have the chance to review what happened and make sure your feedback is fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to walk through it together.
Everything went smoothly from start to finish, the online platform was intuitive and easy to use. I like having the ability to check on my to do list from any of the emails I got from veterans United. That way I didn't have to keep track of 50 emails, as long as I have one that showed the checklist I could log in and see an updated version.
