Everyone was very professional and nice. If they didn’t something they would find out and get back to you.
I was up against a hard deadline with another bank that decided to raise my 5.9% to 8.4 by 10/01/25.I called "BS, and called Veteran's United, and finished my refinance in 30 days, Wow, that was fast!One discrepancy which burned my ass like a three foot camp fire was a lack of "COMMUNICATION!"Veterans United gives you a text message to do most of your back and forth communications, and a phone number attached up top.Each time I needed something time sensitive, which was three different times during the entire process, I had to make phone calls, and additional text messages to get a hold of one of four (4), people assigned to my case. Hours went by when I expected at least a heart beat text message but no, my last text message from a day or two ago has not been answered, and have not received the requested call back from the manager on my case!Communication is everything in any relationship, however my back was against a wall and had to endure the process.Refinancing a home is not in my wheelhouse, it is however the employees of Veteran's United. I think they like anybody who deals with the public get complacent and tunnel vision on one thing or too many things at at time.My Veteran's United case workers:1. Ryan Sherman
2. Selina
3. Adam
4. DaneOverall Veteran's United was pretty good, and got the job done.Thank you all for assisting me with my refinance, it is much appreciated a great deal!Sincere Appreciation,Darrell F Martin II
Okinawa911@aol.com
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
I was referred to Veterans United by my cousin George, who recommended that I speak with Melissa Kunkel. He had recently closed a loan with her and was very pleased with the experience. After working with two other companies and finding no satisfaction, I decided to give her a call.
To my amazement, Melissa was everything my cousin had described—friendly, professional, dedicated, and, most importantly, genuinely concerned about my needs. I worked closely with both Melissa and Ashley Royea, and they did not disappoint. They even went the extra mile, working on weekends to ensure I made it through the process smoothly. I would gladly recommend them to my friends and family.
Very friendly staff and super easy to work with. They helped us get an approval letter in less than a day to help us get our dream home! Would absolutely recommend.
Hard loan to do stuck with me thru whole ordeal
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Toby, Rachel, and Chris were all so kind and helpful throughout the entire process. They made it easy for me and got me in my new home without missing a beat. Would recommend 10/10
Easy process and great help from the whole team.
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
A great loan team, they worked together and were passionate and dedicated to making sure I got the loan I deserved. If I had a problem loan related Jayden and the team made sure I understood it and worked on it as best they could.
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Absolutely awesome group of people,the hardest working ive been involved with it was a pleasure to work with them and definitely recommend they are the best at what they do.
Very good experience with Vincent and team!
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Home buying is a long stressful process. I remember purchasing a house back in 2014 with my fianc
This sale was quick easy . Matt kept us informed and answered all our questions. Thank you for everything we love our new home!
Excellent team of professionals
