Thank you, everyone! I will recommend Ross to all my friends and family. Ross really cares, is very friendly, and is always available.
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
All components of Veterans United were flawless through our entire process from the moment of getting prequalified to closure on our actual home. The Veterans United team was very helpful throughout the process and made things seamless. They were very responsive to any questions, concerns, issues as they arose. They were also quick to get a response as needed. I would highly recommend Veterans United and all aspects of their support team.
Really great job, super nice and fast team.
Ross needs a raise, extra PTO, and an end of the year bonus. I will be seeking him out if/when we buy more real estate. Couldn’t be happier!
Amazing home buying experience helped me from day 1, answered every question I had and made the entire process very streamlined. The interest rates were not the best, usaa had them beat by a full point however the credits and customer service made it well worth the money until its time to refinance.
The Veterans United team was absolutly wonderful to work with. from assisting me in getting my credit in order to step-by-step guidance through the My Veterans United app. The app and the team make the process seamless, informative, and simple. They didn't hesitate to reach out to me by email, text, and phone calls with any important information. The concierge service was a nice bonus help get set up with insurance, utilities and moving needs. THANK YOU Veterans United for making this veteran's dreams come true.
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
The team was great, especially Marina. She was always there to answer all our questions and if she didn't know the answer she would do her research and get back to us.
Thank you for your outstanding service
I must say, I was a bit nervous at the beginning of my initial phone call to the local Veterans United Home Loans office. I did not know what to expect because I was pursuing the homeowner's dream alone. Years ago, My late husband and I purchased our first home together, so naturally, I had a warm voice of comfort when I became frazzled. No shade to the other loan officers, but I needed someone to assist with my particular requests and be more suited to my needs. Thankfully, Veterans United Home Loans has a nice variety of team members who can help you at your point of need. I was matched with Mrs. Phylis Gatlin and quickly discovered why she is considered a true gem on the team. I immediately became at ease and relaxed when she spoke these words to me..." So, you lookin' to buy a home." Her calm demeanor and gentle voice were exactly what I needed. The way we instantly connected was what the doctor ordered because it gave me the extra boost of confidence I so desperately lacked. Everyone Mrs. Gatlin directed me to was so helpful and thorough. I truly believe I got the privilege and honor of working with the best loan officer in the business. She walked me through every little detail until my paperwork was impeccable. I will never forget how assured Mrs. Gatlin made me feel each time she said, "Thank you for being so patient. You'll see in the end it will be all so worth it." Yes, Mam, it sure was. From the credit repair to the letters of explanation and manual underwriting to the realtor, the concierge team, and finally, the closing attorney. It was all well worth the wait. My Veterans United team, Thank you so much. You guys are one of a kind. You are changing lives one at a time.
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We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
Thank you for all the help and for the congrats package! I feel blessed to have worked with Neil and Brett and everyone and to work with them in the future
Great experience, thanks for everything!
