Thank you veterans united! Not so much my realtor though, almost had the house I wanted slip through the crack lolz
This was the WORST experience, not just homebuying, but experience with so-called "professionals", i've EVER experienced! ALL "reviews" on emails, site, etc. need to be removed immediately for false advertising! I had no hands off experience whatsoever! I had to do all the work to keep my home after my "team" failed to communicate the correct information in the proper amount of time to the right parties, THE ENTIRE TIME!, I had to constantly play lender, realtor, and closing agent throughout my entire homebuying experience! I, myself had to contact my "team" as well as the realtor, closing agent, title company, and even the sellers to keep my family's home, after all the false and delayed information my "team" kept telling me. I could go on and on about every single thing my "team" failed at, but it's honestly pointless, I am refinancing asap, the only reason I stayed with V.U. with the 6.2% int. rate besides a 4.5% from another lender is because me and my family were too far invested already in moving to the new house, because my "team" said I was good from the approval, I had to stay to keep the house my family wanted. ALL members in my team need definite re-training, Kyle Kroll did seem to pick up the ball at the end when I felt Zach, Melissa had abandoned us. So I will say Kyle did the best job out of the whole team. I'd like someone to call me about this review for more explanation please. itguy45@icloud.com or (479)322-2910.
Response from Veterans United
Colton,
Thank you for the feedback. Our Client Advocate team is looking into this and will follow up soon if you’ve not already heard from them. This isn’t ever the impression we intend your experience to leave you with. We’re here to listen and learn how we can improve future homebuying experiences for your fellow Veterans.
We thank you for letting us serve and wish you the best all the same.
Sincerely,
Kendra, Client Relations
Thank you all for the wonderful experience and making it easy and stress free for buying a home…. Well pretty stress free! My stress level was almost non but my sister was a 2 out of 10….. she really wants me to move there lol!
Great team, had to deal with some snags in the process and the explained everything and worked with me answering any questions I had throughout it all. Andy and Taylor are really great, the entire team was great from beginning to end. Thank You for all the hard work.
-Adam
Veterans United Home Loans
Made our dream of getting a retirement home with a cornfield in front of our front yard come true! We sold our home in 2 days and contacted Veterans United Home Loans and our Loan officer Kenny Scheer went to work right away along with Arron Boner and Jenny.
Thank you ALL for making this part of our lives go so smoothly!
Darren and Tammy Jackson (and Beau and Cubbie)😊
I have no idea how VU's fees compare with other VA lenders. After talking with the team, I felt that the price I pay will be well worth it. I knew this was the company I wanted to work with.I highly recommend all Veterans seeking home loans start their search at Veteran's United.
This has been THE BEST experience! I have worked in the customer service, sales, publishing and marketing industry for over 30+ years. I have experience from all sides of the business. Hands down, these two (Elizabeth McAskill and Jennifer Shires) were outstanding throughout. Their follow-through and attention to detail was excellent. They demonstrated true professionalism and expertise in their fields, as they guided me through the home buying process. One of the many things I loved about this experience was the ease of access to everything through the mobile app. I also really appreciated their (Elizabeth and Jennifer) availability and openness to answer questions directly through text when needed. We're all busy people and the little details helped make this process stress free and painless. Thank you!! You two are the best!! Highly recommend!!
Jessie was amazing..
Billy Jones was awesome to work with… He went over and above all my expectations. He is personable, knowledgeable and gets the job done quickly and efficiently. I will work with him again and will recommend him to others. Thanks so much Billy😊
The entire Veterans United team went the extra mile for us and kept us informed every step of the way. Up front and honest! Friendly, and cared about us and our needs. You worked quickly and succeeded to meet our deadline. We were not just a file, and that feels amazing. Thank you all!
Painless, quick, easy to apply and start looking. No surprises, or disappointments. Thanks!
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The grill basket I got from you guys was awesome. The Florida BBQ rub with the citrus slaps. Also the brush was very nice. Thank you for the housewarming wishes. It’s been a pleasure.
Everything went great until Tanya transfer it to the underwriting team for process. The underwriting process went way too long. I did my part by providing all the information in a timely manner. I think this should be a much smoother process. Turn around time for underwriting process is horrible. Every time new information is requested/provided, it takes few days to entire week to analyze. Almost taking 2 months to complete the refinancing process.
