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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

419,894

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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5 out of 5 Stars
Would Recommend

Nothing but positive things to say. I was nervous at first and then I felt like the team and treated like they would a family member.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

4.5 out of 5 Stars
Would Recommend

When this journey first began I knew very little about buying a home and had very little expectations. Now I've learned quite a bit more but I don't think that I would be eager to embark on this journey again. No matter how great my team was.

headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

I'm very grateful for all of the insight and support I've received.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

2 out of 5 Stars

Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.

Response from Veterans United

Hey Shawn,

I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.

I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend
Photo submission from Donald C.

Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend

Justin and his team were AMAZING!!! They helped me through the whole process with ease. Tayla was one of his team members that went above and beyond with our needs, making the whole process a breeze! I couldn’t have asked for a better team to walk me through my first time buying a home!!!

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

4 out of 5 Stars
Would Recommend

Everyone on the Veterans United loan team was absolutely fabulous with the exception of the actual loan officer. My wife and I are a team and it was frustrating that he would not respond to us in group chats or to our shared email. Made us feel uncomfortable and unsupported.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

4.5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

Ot was a great experience!

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Normally I do not give a 10 rating, because I always think there's room for improvement. In this case, Veterans United and Matthew and his team did super outstanding. Thanks to all involved with this seamless process.

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
Photo submission from Thomas F.

First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Very great outstanding team that helped me through the entire process.

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

Overall it was very smooth and I appreciate their help.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

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4.5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

4 out of 5 Stars
Would Recommend
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

4.5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
Photo submission from Michael L.

I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.

headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

5 out of 5 Stars
Would Recommend

Thank you to your great team. We loved having them. Would highly recommend y'all...

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

This team actually helped me twice in about six months. The first time didn’t work out due to things found during the inspection. Amy continued to check on us to let us know the team was there when we needed them. When we found something, they were ready. Great communication, nice people, and we achieved the goal. I am very thankful for them!

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

More Reviews

See all 419,894 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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