A great experience all around. We are repeat customers now (second time) and I wouldn't hesitate to go with Veterans United again. Even when we were shopping for interest rates, my husband and I discussed that the *experience* is very important to us too. Home buying is stressful, more so for folks like us who are deeply risk-averse. Our Veterans United team made the experience so much better! Thank you!
Adam and his team were very professional, efficient, and helpful throughout the refinancing process. Adam was patient in explaining the process and the numbers. We are very pleased with our loan renewal with Veteran's United.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Outstanding company, outstanding service.
I’ve heard nothing but horror stories about going through the process of buying a home. As a first time homebuyer using VA United, me and my wife was stress free and had no issues. Wendy and her team was outstanding and was there to help throughout the process. Smooth sailing’s throughout with no headaches. Will highly recommend.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
This team was excellent..Executed with Patience and professionalism.. Thank you forever indebted
Veterans United is like used car salesmen play a game of slight of hand. They take an incredibly high percetage for the commision of your realtor for the referral. They will tell half truths and mislead you every step of the way. Avoid at all costs.
Response from Veterans United
Hi Travis,
I'm really sorry to hear that you feel misled and frustrated with your experience. That’s the exact opposite of what we aim for, and it's disappointing to know we missed the mark with you. I want to be as upfront as possible: while we do work with a network of trusted realtors, we also want our borrowers to feel fully informed and supported throughout the process.
We'd love the opportunity to dig deeper into what happened here, especially if there were any misunderstandings along the way. If you're willing to share more details, please reach out to our Client Advocate team at 1-800-212-5200 or via email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us anytime that works for you.
all in all veterans united made the experience very easy both to contact them when i had questions and to purchase the home.
A great team of individuals that make you feel valued not as a customer, but as part of the team
Thank you guys so much.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
As a veteran I'm glad to be working with your amazing team. Thank you
I was a bit thrown off when I kept getting 'kicked down the road' to different people throughout the process. I thought Eli was going to be MY MAIN GUY the entire time, which he was there to help out, but depending on which 'stage' of the process I was in determined on 'who I was working with'......
.....THAT got a bit confusing.Lastly, I kinda felt like "the numbers" I was given before, and during the process of purchasing a house....were always too low compared to what they actually were.I know numbers change and all....but some of them just felt like it was more to 'lure me in' AND THEN hook me with the real numbers....lol.OVERALL THOUGH, I had a FANTASTIC experience with the purchasing process and LOVED the help I received.....I literally couldn't have done it with Veterans United and the team I was assigned.
Awesome news! I knew your team could get it done. Thank you for everything you guys have done and helping me out where you can. It definitely does not go unnoticed. If I could give you guys 15 stars I would. Hard to find good people who are willing to have your needs in their best interest. Thank you for everything 🙏🏾! Please continue the Great work and the exceptional customer service.
