Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
This went from a purchase of a family house that's been in the family since 1947 to a Home Equity after my father passed very suddenly. Chris and team did a fantastic job helping me and being patient dealing with multiple states as we switched things around. I highly recommend Chris and team to anyone that will listen.
If you want to close on a home stress-free, this is not the company to go through. We were jumping through hoops the entire way. Promised to close earlier than original date and thay didn't happen. Issues with paperwork and communication the whole way through. Look for a different va lender this group is not worth the hassle.
Response from Veterans United
Hi Jacqueline,
I’m really sorry to hear that your homebuying experience with us was full of frustration. We know how stressful the process can be, and it sounds like we added more hoops to jump through than anyone should have to deal with. I understand how disappointing it must have been, especially with the delays and communication issues you mentioned.
My team would love to look into what went wrong here and see if there are ways we can learn from your experience. If you’re willing to share more details, feel free to reach out to our Client Advocate team at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us whenever it works for you.
So glad I have the support of Veterans United!
Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.
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Veterans United and Mike Harrison helped us conquer the challenges of new construction every step of the way. He was always helpful and encouraging. Now we have a home that we always wanted but never dreamed we could have.
Create a folder for areas with everything that is required such as inspections, even if you don’t have to do them, it’s better to have them on a list then to get half way through the process and get blindsided by them , other then that I had a great experience, they worked there butts off to get this loan closed early which I am forever greatful for
