Alberto and his team have been there twice for my family and have always knocked it out of the park.
Mike Pitts and the Closing Department could not have been any more accommodating, professional, and timely. I will highly recommend VU to others. Thank you.
Overall, excellent. Especially for a real estate novice like me. Very attentive staff, they cover every aspect of the process and explain things very well. One issue was a few communication gaps between the real estate agent and the loan officer and the insurance team.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
I couldn't have done it without Veterans United. I am 79 and the houses I bought before I paid cash so this is my first experience financing a home. Veterans United took care of most everything. The things I had to do they walked me through it. As I said I couldn't have done it without Veterans United.
Lee and Jacob were easy to work with and the process was smooth and easy to follow along with.
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I had a great experience with Aaron and Annie, they were the best.
The experience was great! They really helped with everything!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
The staff was quick to answer all questions in a timely manner providing excellent service!
Brad made everything go smoothly. Everything was done electronically which made it so convenient We reached the timeline without any delay, not even for a day. I 100% trust him and his team.
Ashley, Kyle, and Alyssa were very helpful and easy to work with. My experience with them was nothing but great. I would recommend them to anyone.
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My situation was very challenging, and this team couldn’t have been more professional. I’m grateful.
Veterans United made the entire homebuying process smooth from start to finish. My loan officer, Adam, and my loan coordinator, Dene’, were both outstanding. They stayed on top of everything, kept me informed, and made a complex situation feel easy. Even with a few unique challenges on my end, they handled it professionally and never missed a beat. I’m genuinely happy with how everything turned out and grateful for the level of service I received. Highly recommend working with this team.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Veterans United was a great team to work with. This was my second time buying a house, and I had worked with a few different lenders in my past. Veterans United has developed a one-stop shop for veterans to buy a house. They removed all the guesswork from finding a lender, a real estate agent, and everyone else involved in the home-buying process. Furthermore, the approval and closing process was significantly faster than with other lenders I had worked with in the past, all of whom were on their secure website. I recommend Veterans United to all veterans considering buying a house. I will absolutely use them again when I buy another house.
Steph Buckridge was outstanding.
