Chase as great in helping me with the whole process and was very through in explaining as we went along the process. I highly recommend Chase and the VA!
As a first-time homebuyer, I truly appreciated how Veterans United made the entire process so accessible and stress-free. The To-Do checklist on the Veterans United Portal was incredibly helpful, allowing me to keep track of all the necessary documents with ease. Mike and Niesha from the Loan Officer team were wonderful; they were both helpful and responsive, which made a world of difference. Knowing I could reach out to them on weekends and evenings when I had questions really eased my worries during this significant time in my life. I want to extend a heartfelt thank you to them and the entire team for their support!
Very professional
Each person played their role above and beyond what i could have expected. I worked with Kellen and Rebecca most of the process and i couldn't have asked for a better team!
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Jeff was great, helped me understand everything. Was very informative in every way.
Casey was very knowledgeable and helpful. I would definitely recommend him.
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Incredible team to work with!
I could not imagine having a better team than my VU team. I would not go to anyone else for a VA loan.
Jennifer is incredibly caring and an expert in her field. I'm so lucky to have worked with her, and I was finally able to buy a wonderful home for my family.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Zach Robert’s and team made me feel so comfortable throughout the process. This is our second home we have used Veterans United for and they make you feel like family.
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I would recommend however, there are way to many hoops to jump thru. Many of them multiple times with the same information. The process needs to be streamlined. I understand the need to prevent fraud but what a pain.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The hands on service I was outstanding from beginning to end. Any questions I had were answered in full detail and in a timely manner .
Wes & Tyler made the home buying process pleasant and with ease. I would highly recommend to everyone wanting to purchase a home. You guys all rock!!!!!
It was easy only took 3 months from beginning to closing. Just I would recommend them.And I'm going tell my veteran friends
