Amazing. Always there to answer my questions and reassure me the process was safe.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Clay rose was perfect, kind and God sent for me I thank him from my soul.
The communication is terrible. My self, my agent, and the closer all had issues trying to get ahold of anyone.
Response from Veterans United
Hi Brent,
I’m really sorry to hear how difficult it was to get in touch with someone during your loan process. Clear, timely communication is so important, especially when you, your agent, and your closer are all working toward the same goal. It’s frustrating when that connection breaks down, and I understand why that would leave a negative impression.
My goal is for every borrower and partner to feel supported and informed from start to finish. What you described is not the experience I want anyone to have, and I’d appreciate the opportunity to look into what happened and see where we may have missed the mark.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we’ll typically follow up the next business day. I’d truly value the chance to connect and learn more.
Sincerely,
Claire S., Client Relations Manager
Rob, Selina, Michael and everyone else was amazing!! They worked hard to get us a quick and expedited closing and were friendly and kind!
Kevin was really outstanding to work with. Pleasant, knowledgeable, prompt and thorough. We’d definitely use him again and recommend him. Great lender!
One of the best things I have done in my life is to have veterans united help me buy a house
We had a great experience and great resourceful people helping us the entire time. Shane did an outstanding job, keeping us informed at every step in the process.
Wonderful to work with!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Our home buying experience with Veterans United was a very positive one.
Yes I would reprimand Hailey team work very well to help you move to your new home
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Experience first-hand why 371,049 homeowners give us a perfect score!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
His whole team was really great,took time to listen and addressed all our concerns. Great people, would recommend them to anyone who needs a loan. Great job
I would like tosay thank you to my agent Cassandra Reynolds for being understanding, after my wife bless her heart lost faith in the the whole process, after a bad experience with another real estate company. All the team members at Veteran's united were very helpful through the whole process, thank you all so very much.
