Scott and the team are great. So thankful for them!
Working with Veterans United far exceeded my expectations! At no time did I feel like I wasn't being fully supported in this process. I was always kept fully informed every step of the way. Thanks to the team for making my home buying experience pleasant.
The communication with the team was fantastic. Every question was answered if there ever was one. It felt like they cared about us throughout the entirety of our home buying process. Highly recommend.
Chris Robinson was amazing every step of the way.
We had a great experience with Veterans United.. Joseph and Alyssa did a good walking us thru our loan process. We really appreciated having Joseph show up for our closing. The gift was a pleasant surprise. We would highly recommend using Veterens United.
Veteran's United has made the home buying experience very pleasant! I love the online tools and makes it easy to submit documents and keep myself up to date!
Our team was so helpful, they answered every question we had and gave us amazing feedback about our financial readiness for this major step in our lives!
Communication was horrible Micheal Jones did good but there was a hiccup at some point with the other person we were working with because we got radio silence after that
Response from Veterans United
Hi Naomi,
Thank you for sharing this. I’m glad to hear Michael did a good job, but I’m really sorry for the breakdown in communication you experienced afterward. Being met with radio silence can be frustrating, especially during such an important process.
That’s not the level of consistency you should expect from us, and I appreciate you calling it out. I’d like the chance to look into what happened and make sure your experience is fully understood.
Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team did an awesome job.They made everything simple and easy to understand, and they were always there when I had questions. The whole process felt smooth because of them.I really appreciate their help and would definitely recommend them to anyone. Great team!
Sam, Melissa, & Clayton were on my team every step of the way through this journey. They are outstanding in this soldier/veteran's book. A Team I would have no issue "taking down range with me on a mission" as we say in the Army. Many thanks and appreciation. They work ethic and empathy is stellar and represents Veterans United eloquently..Great Job.. I highly recommend to any soldier/veteran
I wanted to personally recognize Andrea. She helped us through some bumps with the title company. She went well out of her way and was always pleasant. She definitely knows how to provide remarkable service. Keep her around. She is an amazing asset. Thank you Andrea, you're great at what you do.
