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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,515

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 415,515 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Create a folder for areas with everything that is required such as inspections, even if you don’t have to do them, it’s better to have them on a list then to get half way through the process and get blindsided by them , other then that I had a great experience, they worked there butts off to get this loan closed early which I am forever greatful for

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Had numerous contacts with Bettina Kidd and she was also extremely helpful with making sure I completed all the paperwork properly.
Everybody I delt with was extremely helpful and friendly.

headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

5 out of 5 Stars
Would Recommend
Jordan Pumphrey-Robertson

Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!

headshot image of Devin McCall

Loan Officer: Devin McCall

NMLS# 1161640

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

A great experience all around. We are repeat customers now (second time) and I wouldn't hesitate to go with Veterans United again. Even when we were shopping for interest rates, my husband and I discussed that the *experience* is very important to us too. Home buying is stressful, more so for folks like us who are deeply risk-averse. Our Veterans United team made the experience so much better! Thank you!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Adam and his team were very professional, efficient, and helpful throughout the refinancing process. Adam was patient in explaining the process and the numbers. We are very pleased with our loan renewal with Veteran's United.

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend
headshot image of Kimberly Hauptmann

Loan Officer: Kimberly Hauptmann

NMLS# 1881966

5 out of 5 Stars
Would Recommend
Joshua Sweet

Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.

headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Outstanding company, outstanding service.

headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

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5 out of 5 Stars
Would Recommend

I’ve heard nothing but horror stories about going through the process of buying a home. As a first time homebuyer using VA United, me and my wife was stress free and had no issues. Wendy and her team was outstanding and was there to help throughout the process. Smooth sailing’s throughout with no headaches. Will highly recommend.

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
Would Recommend

This team was excellent..Executed with Patience and professionalism.. Thank you forever indebted

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

4.5 out of 5 Stars
Would Recommend
Merle M

Veterans United and Mike Harrison helped us conquer the challenges of new construction every step of the way. He was always helpful and encouraging. Now we have a home that we always wanted but never dreamed we could have.

headshot image of Mike Harrison

Loan Officer: Mike Harrison

NMLS# 1406917

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

0.5 out of 5 Stars

Veterans United is like used car salesmen play a game of slight of hand. They take an incredibly high percetage for the commision of your realtor for the referral. They will tell half truths and mislead you every step of the way. Avoid at all costs.

Response from Veterans United

Hi Travis,

I'm really sorry to hear that you feel misled and frustrated with your experience. That’s the exact opposite of what we aim for, and it's disappointing to know we missed the mark with you. I want to be as upfront as possible: while we do work with a network of trusted realtors, we also want our borrowers to feel fully informed and supported throughout the process.

We'd love the opportunity to dig deeper into what happened here, especially if there were any misunderstandings along the way. If you're willing to share more details, please reach out to our Client Advocate team at 1-800-212-5200 or via email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us anytime that works for you.

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

More Reviews

See all 415,515 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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