Everything went great!
Jake, Doug, and their team were incredible—professional, attentive, and with me every step of the way. As a second‑time customer, I can confidently recommend them to all my fellow veterans.
The Team at veterans united was awesome they were professional, prompt with response to our questions.
The system they have to obtain information needed to complete our loan was very user friendly.
They were a great experience.
Thank you Chris and Jake.
We will always recommend your services.
Safe travels.
Linda and Gary.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Communication was great... Timing was as expected... Overall, positive experience
everything was quick, easy, and spot on. very responsive to any qstns
Ready to see for yourself?
Experience first-hand why 370,965 homeowners give us a perfect score!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Great help and communication
I had a great experience buying my first home with Veterans United. The whole process can be quite overwhelming, but they made it super easy by walking me through every step and answering any questions I had, Thank you Justin Darr and the whole team who helped me through the process. Look forward to work with yall in the future for house #2. Thank you!!
Ready to see for yourself?
Experience first-hand why 370,965 homeowners give us a perfect score!
I normally dont write reviews unless I had a very terrible experience with that person or company, but in this case, I MUST make an exception.....Jeff Ferguson and his team was totally outstanding. From the moment Jeff and I spoke on the phone his professionalism and his character was revealed. Jeff did not talk at me, he talked to me, and that was after he listened to me. He spoke to me as if he and I were neighbors who see each other everyday and have conversations. And even though I qualified for a home loan with Veterans United, Jeff still gave me good advise on continuing to raise my credit score.
Im the type of person who is detailed and 'hands on.' I ask a lot of questions. I want to be involved in 'everything.' I want to know 'everything.' And I want to know everything when I want to know it. Even though the information is not available 'at that time,' I still want to know it 'at that time.' Jeff was super patient and very understanding. Not one time did he make me feel as if I was frustrating him or bothering him.
And then after all of that, his knowledge and detailed explanation of the entire process and the documents was outstanding.
I have to also mention Cole who I also spoke with a lot, and his professionalism and customer service was also amazing.
I honestly cant speak about any of the other Loan Officers at Veterans United, but I can certainly speak about Jeff Ferguson and his team. And they are awesome.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
I was so happy that my process went very smooth and Holly was very good at what she does if you follow what she tell you ot will ho very smooth
Outstanding. Closed on a home in 21 days. Huge group effort, 10/10
