Very smooth operation, highly seamless transaction.
The entire process was smooth and efficient.
Bill Bales and Matthew Ballard helped us out a lot. Every time I had a question they answered it. This made the buying of our home easy for us.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
The whole team was great but I especially appreciate Emmett. Great communication, very responsive and friendly
My whole home buying experience was fantastic!! The whole team was patient, thorough, quick, and supportive. I couldn’t have asked for a better team!
I would not recommend Veterans United. I was told there would be no closing costs — that turned out to be false. I was also denied access to a lower home insurance rate unless I paid for a separate inspection or hired a certified contractor — which I couldn’t afford at the time. I was told this was a Florida-wide issue, but the very next day I was able to get insurance elsewhere, just at a higher price. No one at Veterans United could explain why I was blocked from the more affordable option they initially implied was available.When I brought up the closing costs I was promised, they claimed I must have misunderstood the VA funding fee waiver — which felt like an attempt to shift blame rather than take accountability. They also mentioned possible utility discounts early on, but no one I spoke to — including their own team — had ever heard of the program. Finally, when I asked about the home insurance issue, they claimed they don’t even offer insurance, despite having an entire section for it on their website.
These misleading claims were made while I was shopping for lenders. Once I committed, the story changed. As a veteran, I expected clarity, honesty, and support — not shifting explanations, empty promises, and frustration.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how disappointed you were with your experience. As a Veteran, you deserved clear and honest communication from the beginning—and it’s clear that what you were told early on didn’t line up with what happened later in the process. That’s incredibly frustrating, and I can understand why you feel misled.
Concerns about closing costs, insurance requirements, and other financial expectations shouldn’t come as surprises—especially when they influence your decision to move forward with a lender. If something we said gave the impression that those costs would be covered or waived, we should’ve clarified that long before closing day. And when you raised those concerns, you should’ve been met with real answers—not shifting explanations.
I’d really like my team to have the opportunity to dig into your loan file and better understand what was discussed, what was promised, and where we dropped the ball. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone follows up with you if you reach out after hours.
Don and Josh were absolutely fantastic to work with. I faced several challenges for the first time and my team had my back every step of the way. The communication was on point, there was not an important detail never communicated. I would highly recommend them for anyone regardless of what type of loan they are applying for.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
I would absolutely recommend Veterans United to anyone buying a home. Chris and Suzann were amazing with walking us through every step. This was a seamless transition from our old house to our new one!!
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The process was great and the staff was knowledgeable and courteous. The team worked quickly to have the process done in a timely manner. I was able to close on my projected close date and begin the moving process.
Veterans United provided a great team to help me get my loan. I would highly recommend them to other veterans trying to buy a home. Their knowledge of everything VA related was superb.
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
Great team! Helps with every question and meets every need!
