From start to finish … they were there for the awesome moments and even the grueling ones. Exceptional!! Would recommend every.single.time to every.single.person!
This is the third home I've bought and this was by far the worst experience I have ever had. There was little to no communication and then things needed to be gotten to them last minute. We almost didn't close on time. The underwriter took a vacation mid deal and left us with no contact info for the new loan underwriter. The loan officer was not in any hurry to do anything and was horrible at communicating. No follow up what so ever.
Response from Veterans United
Hi Jared,
I’m truly sorry to hear this was the most difficult of your three homebuying experiences. I understand how frustrating it is to deal with poor communication, last-minute requests, and not knowing who to contact when your underwriter was away. Nearly missing your closing date only adds to that stress, and I know that’s not the process you expected or deserved.
I’d like the chance for my team to review your loan file so we can understand what happened and address your concerns directly. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Good morning! I could not feel any MORE GRATEFUL, EXCITED, or VALUED than I do following my experience with Chris Lunn and his team. It first, started with Anna Lower in counseling me in the steps to fix any blemishes credit wise. Having her support and guidance really has changed my financial habits and broken a cycle that I took from my parents. Chris, Cooper, Gabby, Walter and Colby took it from there and really made me feel like they were buying this property with me. It goes beyond professionalism. They always kept in touch and I felt like I was talking to someone that I knew and I felt like I was heard and that they were genuine in dealing with me as a person. Huge marks for your HR staff as well for assembling the staff that Veterans United have. There is no other answer than Veterans United when someone asks me who would I seek out for their home purchase needs. Thank you so much for what this means to me and my family!
Working with Veterans United as a whole was a great experience. The entire process was seamless and their app and website are extremely user friendly and help with the process of moving through the loan process.
Sam and Nancy were great, thank you!
Communication is none existent missed out on first time home buyers then the first time we closed got a call 30 minutes prior to closing saying that we couldn’t close because someone didn’t do their job
Response from Veterans United
Hi Milas,
I’m really sorry to hear about your experience. Missing out on a first-time homebuyer benefit and then having your closing delayed at the very last minute would be incredibly frustrating, especially after all the effort it takes to get to that point. I understand how much this would shake your confidence in the process, and I’d like to review your file so we can better understand what went wrong.
If you’re open to talking, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
they went above and beyond wgat i need great people i would buy from them again very hones
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Veterans United was very user friendly from start to finish.
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
Awesome experience
I wanted to say thank you!! Mirza and everyone on the team made the process so easy. The reminders online helped out so much, the videos also were a help. Words can not express how grateful I am to have this as a company that I could use.
Thank you to everyone involved! Love my new home couldn’t do it without everyone as there was no issues & or complaints to come with ! Everything was smooth for my first experience
