Yes, I appreciate everything they did for me. I had a trouble finding some of the items and it took me time, but they took the time and patience to help me. It made me feel very comfortable about what I was doing. I would like to say thank to Chase and the team.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Fast and easy
Dawn and Nick were part of my team and helped us close on our house within 30 days. This was our first house and we did not know what we did not know they were super knowledgeable and communicative. I honestly looked forward to their phone calls more than our realtor during this process. Thank you!
Quick and easy process the team made it (once again)!
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Everyone, with the exception of one person, was fantastic to work with! They were extremely friendly, knowledgeable, prompt, courteous, efficient, and clear with what they needed from me. I would recommend almost the entire team in a heartbeat!
The team that I worked with was awesome. Very communicative, clear, and quick. Would HIGHLY recommend.
The team was there every step of the way. First time or last time, I couldn’t tell! They didn’t miss a beat.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
As a first time homeowner I felt in the dark the majority of the time. Lack of communication left me stressed out throughout the entire process.
Response from Veterans United
Hi Kara,
I’m really sorry to hear that your first homebuying experience left you feeling in the dark. Taking this step for the first time is a big deal, and it should feel exciting and supported, not stressful and uncertain. I regret that our communication didn’t provide the clarity and reassurance you needed along the way.
I’d like to learn more about your experience so we can address your concerns and do better moving forward. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Honest and seem to really care to help.
Everyone I worked with, Anna and Chris were absolutely amazing! They went above and beyond to make this happen for me and without them I wouldn’t be a home owner today! Thank you all and would absolutely recommend every time!
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I had zero issues with VU! They communicate very well and give step by step instructions on what to do. Every step was posted in the to-do list on the app. They would also call to follow up on the instructions which was greatly appreciated. I highly recommend veterans united.
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
They worked no stop until my loan was approved. Spent our first night in our new home. Thanks for getting us into it Chris, ylyour team was Awesome and Kat Spellman went above and beyond.
Jayden and her team are by far the best customer service we have ever received, they are professional, concise, have profound work ethic! With that being said , my family thanks you for making our first home buying experience completely stressful free and we look forward to doing business again in the near future!!
V/R
- The Koosmanns
Josh and team were outstanding! They made the buying process incredibly simple, and facilitated a very quick close.
