Rick and his team were outstanding,,,Underwriting could use some help dragging on with additional questions ignoring the fact that I'm a disabled veteran, have purchased and/or refinanced 6 homes through VA, and have a FICO score of over 820. I can see if you are a first-time buyer or have an average FICO score, but some of the questions on the to-do list seemed inappropriate to me. I understand they have a job to-do, but I think they went overboard asking for information that was readily available in other formats that I previously submitted.
The loan team is very knowledgeable with loan process and is very friendly, at no time do you feel wondering about anything. Veterans United is very personable with the Veterans needs and always looks out for your best interest.
Addie now has a special place in my heart for all her hard work and for putting up with my constant questions. Bless you!
The process was efficient and organized. The website is easy to use and submitting documents was very simple.
Just a few things to point out.
1. Not sure if other lenders operate differently but the interest rate does NOT lock until closing day, this is terrible.
2. Doesn’t work weekends, this was a major problem for me.
Response from Veterans United
Hello Richard, thank you for letting us know more about your experience. While in general, once you are under contract the conversation about rates is on the table, often times with new constructions, that is delayed until the build is complete. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
I would HIGHLY recommend Veterans United Home Loans to anyone purchasing a home, especially in today's competitive real estate market. No only did VUHL process my loan in less than three weeks, the Loan Team went above and beyond, by calling the Listing Agent of the home I eventually was able to nail down, which made the difference between me getting the house and someone else getting it. Also, Veterans United Realty recommended a Realtor to me who worked seamlessly with the Loan Team making the entire process smooth (in fact it almost seemed TOO easy). Oh, and I'd like to give a shout-out to the concierge who negotiated some killer rates on cable, insurance and security).....AMAZING JOB ALL AROUND!!
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Awesome team to work with. We closed faster than expected.
VU made this process so easy and calm. I got exactly what I wanted. Any questions were answered so I wasn’t left floundering or wondering. Everyone responded quickly. I was supported all the way.
The home buying process was extremely easy with the online Veterans United Website. Made it very streamlined and accessible to process all and any documents.
Derrick, Elizabeth, Justine and the rest of the team did a great job all the way to the finish line.
To whom it may concern if your thinking of getting a loan go through American united home loans they are the best in everything if you have questions they can answer them for you they know what they are doing if we ever need another loan we would go through them again if we can thank you very much love you guys and gals Wesley and Debbi Hines thank you very much have a Blessed and great day everyday
Kelly and Rachel were extremely helpful through this process and very pleasant to work with. I thank them both as well as the Veterans United team.
