I really enjoyed having multiple members of the veterans United team helping along the way, I won’t single out one person but the only negative thing I have to say is try remembering although it is business and numbers on your side, you have to stay personal to help people out like me that have no idea on how the process works and not everyone is 100% financially ready to buy a home and just needs a more positive response to hiccups along the way. Make the relationship side of things a little more personal to help ease the minds of buyers even if it’s not gonna work out somehow. Make positive feedback and plans for the future. Don’t make buyers feel guilty or lower if certain aspects of the goals for buying a home don’t match up with the numbers and guidelines of buying. Find positives in every step of the way and it will help the confidence of home buyers to really commit! Thank y’all so much for helping me buy my family’s first home!
The entire staff and veterans United did a great job
I would strongly recommend VU to all the veterans out there.
The entire VU team is terrific! Loved how they made everything go so smoothly and helped in anyway possible! Tim, Eli and our realtor Sue really made our dreams come true!
If you get Bill Bales or Jordan Williams look somewhere else.
Response from Veterans United
Thank you for taking time to communicate your feedback, Mark. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
My experience with VUHL was awesome the communication was great. Jason Bals has an phenomenal team Megan Stazcuk and Katie Wyatt both where great while Jason was out on his maternity leave with his wife..Yes I will gladly tell everyone how great my experience was with Veteran United Home Loans and how this is the place to go through if you won’t accurate and professional work done.Thank you VUHL you guys change my life.
Would have liked maybe a little more interaction with the team but overall a very good experience.
