The communication between agents was nonexistent. When the agents called me, they had no idea who else i was working with or what stage of the process I was in. The communication between the agents and my wife and I was absolutely terrible.
Response from Veterans United
Hi Jacob, We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. We are sorry to hear that your real estate agent did not provide the service nor communication your deserved. While we do not have control over that aspect of your journey, we can certainly reach out to our VUR team for further assistance. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
It was an amazing and smooth process. Communication was quick with ready availability when we had questions.
We would highly recommend Veterans United. Working with Mason and Jeffery was phenomenal! Both were very responsive and willing to help with anything we needed.
Overall the service was great. We hope to business with the company again.
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As a first time home buyers I believe I was in the best hands possible.
Thank you again the entire Veterans United team that saved our dream home. My family and I truly appreciate you all.
We had a pretty quick and painless experience. It was made as easy as possible. We did a contract, and closed in less than a moth and a half. Nich and Courtney were amazing. I highly recommend them.
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This was my first home purchase and it went great because of Veterans United and my loan team.
I own house
My experience with Veterans United was on point. They get down to business right away with no issues. If you need anything or have any questions they have no problem getting back to you as quick as they can with the resources they have. Everybody I had the chance to talk to was super nice and very professional. I would really recommend them!
Phenomenal. Supportive. Agile. Professional. Trustworthy. Those are the words that come to mind when I hear Veterans United after my experience. They are simply top class at what they do!
The entire team is worthy of praise, it is evident that this is more than a job for them. They really care and want you to get your home!!
