While my overall experience with Veteran United was good. It did feel at times that my loan coordinator was either uninformed or unknowledgeable in regards to certain aspects of the VA loan process.
From the beginning of the process throughout, Chelsea provided excellent service.
When you start this process, please. Watch the videos, and trust the process
Dustin and his team all deserve a promotion a bonus and a much needed paid vacation. These outstanding people made everything so easy for me and my family and we’re right there with me every step of the way. Thanks again you guys your are amazing!
The whole team was amazing to work with. They all went above and beyond for us. Even when we had a paperwork problem they where there for us. Thank you Veterans United. I totally recommend.
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Every single person my wife and I talked to were extremely knowledgeable and helpful. This whole process was simplified exponentially by going with Veterans United!
David was extremely friendly and helpful making my purchase go through smoothly, as well as always answering any questions I had and explaining everything in an understanding manner.
Thank you for making me a home owner and no longer being homeless or in transitional housing. I'm grateful
I do not like the electronic, hands off docusign. I am old school where you sit with your lender and they explain everything you are signing and why, BEFORE signing assuring you are understanding. This new era you have documents sent to you without ever meeting your lender, and YOU have to ask if you don’t understand or the lender assumes you are good. You seem rushed to sign and you think they are working for you so you just sign. This system is not customer friendly. It is robotic. That is not with just this company it is both sides and other companies. Give a choice if they would rather docusign or meet the lender and go over everything.
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Our loan specialist Ali and the whole Veterans team was so amazing. Someone was always available to answer our questions, concerns, or inquiries. Everything can be done online which makes the whole process so easy and convenient. I never thought buying a house could be so easy. The hardest part was finding the right house, Veterans took the stress out of everything else.
I had the best experience with my team. I asked a lot of questions, every question I asked I received an answer, No question was to big or to small. They kept me informed and up-to-date through the whole experience. If we decide to purchase again we will use Veterans United every time.
The whole team was awesome, the best loan experience I ever had. They guided me seamlessly through every step, your whole team is awesome thank you for my dream home!
