A lot of "one more things" that were discouraging and confusing. Very difficult dealing with all the docusignings: sent in signatures (or so we thought) that required resending. We felt VERY stressed through the process because, just as we thought we were finished, one more thing would come up. We had the feeling that VU did not want to okay our loan--which we plan to repay in full the minute our house in NH sells. If VU does not like to finance condos, you should make that clear from the beginning to enable the buyer to seek other finance options. On the plus side, EVERYONE we worked with was very kind, patient, helpful, and willing to work with us, for which we are very grateful. We LOVE our new home.
Response from Veterans United
Hi Paul,
Thank you for taking the time to share such thoughtful feedback. I’m really sorry for how stressful and discouraging the process felt, especially with repeated “one more thing” requests and having to resend documents you believed were already completed. I understand how that can make it feel like the finish line keeps moving.
I’m also sorry that this led to the impression that we were hesitant to approve your loan. That’s never our intention, and I appreciate you sharing how that came across. Condo financing can involve additional review steps, and we should do a better job setting expectations earlier so the process feels clearer and less overwhelming.
I truly appreciate your kind words about our team, and I’m glad to hear you felt supported despite the challenges. Most importantly, congratulations on your new home. I love hearing that you’re happy there. If you’d like to talk through this further, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Had a great time through the process. They helped me every step of the way and were super nice and understanding about everything and explained things clearly. Great experience.
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I have purchased 3 homes and also refinanced through VU and it’s always a seamless process. Jaimie Geiger and her team are super quick to respond with any questions and are very helpful. I highly recommend any veteran that wants to purchase a home to use Veterans United! - Brian Martin and Family, Little Elm, TX
I would highly recommend ya’ll to my friends and family!
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
Thanks for all the help, you guys are amazing.
Very good Service 👍
The lender Albert and his team were outstanding I’d recommend him to every vet I know
The whole team worked diligently and professionally. David, Rae and Crosby. Very seem less.
This experience was effortless and made my home buying experience less stressful.
Thank you and Merry Christmas!
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
They really make the process easy.
The full staff that assisted with my loan were excellent, friendly, knowledgeable and always ready to help.
Great working with My VU team… Billy, DK and Kohlie are Awesome…
I greatly appreciated the flexibility as I sought and discovered my best home. I looked in 3 different states. The whole staff was very supportive.
