VU had a very engaged team approach to our lending process and it was as smooth as deal as I have experienced. From beginning to end everyone was helpful, responsive, and transparent. We would definitely recommend you to our friends. Also, the nice little closing gift you sent was both personal and sweet! Thank you for a great experience!
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.
Thanks for your help, my wife and I love our new home 🏠 🙏🏻🙋♂️🏠👍
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Experience first-hand why 357,210 homeowners give us a perfect score!
The whole team made me feel like I was their only client.
Working with Jeremy and Felicia made our experience worth purchasing a new home. They were there for us every step of the way and went above and beyond any expectations.
The entire process was very well handled, no issues was always kept informed of any changes or anything i needed to complete.
Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.
Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !
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Experience first-hand why 357,210 homeowners give us a perfect score!
Was very patient and kind in helping me find a home of my own after 10+ yrs.of not having one.
Loving my new home. The entire Veterans United team was amazing. Such an awesome help!
With sort notice due to other lender wanting to change contract, Phillip Dercher and Jenny Love absolutely went above and beyond to get everything done without question and provided an exceptional experience for a first time home buyer. I know who to call from now on and recommend for any home purchase.
