Felt like I was lied to by craig on more than one occasion as was not called to go over closing docs as shari stated craig would. Was always hard to get a hold of as well.
Response from Veterans United
Hi Raul,
I'm sorry to hear you felt misled and had a difficult time getting in touch with your loan team. I understand how frustrating it must have been not to receive the call you were expecting before closing. I'd appreciate the chance to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Cory and his partner, Den
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Then entire process was relatively painless. The team handled our concerns quickly and professionally, all in all an excellent experience.
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Veterans United was amazing throughout the home buying process! Tyson Smith and his team were there to answer all my questions as a first time home buyer and helped me every step of the way. I would highly recommend them to any friend or family member looking to purchase a home!
Great customer service.
Jake Force was amazing and I would recommend him to anyone.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
The whole team was exceptional...they were all very professional, knowledgeable, helpful and courteous
I would recommend them if you’re buying a home for the first time. They’re great at streamlining the process and making things very easy. but if this is your second home and you’re familiar with the home buying process. You can definitely shop around and look at better rates.
Austin and the rest of the team worked hard to get us into our forever home! As first time homebuyers they made this process very easy for us! Thank you!
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Everything went so smooth and they definitely know what they are doing . Every interaction with them was pleasent and they answered every question I had
Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.
VU took great care of me. They made the process simple and smooth and kept me informed at all times. My loan officer and my underwriter (Chase L and Sarah L) were absolutely top-notch.
My loan team was great and made the process hassle free.
With all the road blocks we have had while trying to purchase our first home Todd has done an outstanding job at making it as stress free as possible. He has made this process so enjoyable and I highly recommend working with him
Outstanding team work
Easy and super straight forward and answered every question I had.
