The overall experience was great. A few hiccups along the way with misinformation that caused a larger down payment, but overall acceptable.
This is the second time I’ve worked with Katie Smith and her team at Veterans United, and both experiences were wonderful from start to finish. The first loan went so smoothly that I didn’t hesitate to come back, and this time was every bit as good. They were always there when I needed them, quick to answer my calls and questions, and they explained every step in plain, easy-to-understand terms so I never felt lost or overwhelmed. Whenever an issue came up, Katie handled it calmly and made it easy to work through. As a veteran, I truly appreciated the patience, kindness, and respect they showed me along the way. I would gladly recommend Katie Smith and Veterans United to any veteran looking for a home loan, and I wouldn’t go anywhere else. Thank you, Katie, for making it a great experience not once, but twice!
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Very helpful. They realized I had a dog and he didn’t get left out either after they sent me a bag of treats and chew toys. Satisfied with my experience
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I would definitely give my homebuyer representative Kyle Upshaw 110% if I could because he not only came to my house to help me locate some paperwork but to see if I needed anything and his Office remembered my baby turtle and sent gifts. I am so grateful to him to help me by my house and I could not ask for a better selfless representative. He has made the home buying for this Veteran well worth the time we spent on this and I am very happy to purchase my home through him. in future if I come across any Veteran that is looking for a home to buy, I would definitely recommend Kyle Upshaw as a representative. As a former employer, Kyle Upshaw would be the definite person that I would hire to represent my company. I believe he is a true representative for the veterans home buying process.
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Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Our experience was outstanding.Alberto went above our expectations and made it happen for us!
The repeated struggle of resubmitting documents was frustrating, but when another lender refused to approve the loan, VA United did. Additionally, the staff was incredibly friendly and helpful.
For first time homebuyer the process was so easy and smooth going we even got a great gift!!
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Craig Dobson and his team were more than outstanding!!! They worked tirelessly to get our loan approved in just a month and three days. That is over the top help and service. Thank you so much for everything. We are more than pleased.
Best regards,
Richard and Rebecca Mc Cain
Lance, Jake, Shanice, and Taylor did an outstanding job throughout my homebuying journey! They were thorough, detail-oriented, and very responsive every step of the way. Their professionalism and dedication made the entire experience smooth and enjoyable. I’m truly grateful for their support and highly recommend Veterans United to anyone looking to purchase a home!
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Every step went smooth and seamless!
I am still displeased with the information I received concerning interest rates and believe I was made to pay a higher rate then I should have. The I am your military buddy and I am here to help you through all this became lip service as soon as I realized you didn't fix my rate when I started on the path to purchase. Considering the increase It cost me over 33000 dollars over the course of my loan. I would never recommend someone I cannot trust...
Extremely helpful, knowledgeable, respectful, and timely assistance from all involved. Time zone and work schedule differences were respected making everything pleasant!
