As always the whole team were professional. I’ve never had a problem with any of the paperwork or “to dos”. Always an easy process. Thank you for all your help and support
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Great job and good customer service
Dealing with a VA loan is difficult and a lot of sellers did not want to deal with me at all because of using one. That being said, having everything on an app with veterans United made the process simple. They dealt with me when my credit score was barely passable and gave me the national average interest rate. If you're going to use a VA loan, veterans United is definitely an option that makes things simple for first-time buyers. They'll help you, at the very least, get your foot in the door.
Made the entire process easy and effortless! They’re great!
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Good morning! I had best team working for me they kept me informed and update with everything. This was the smoothest transaction and stress free. My team gets A TEN PLUS +++++++++
Thank you all for your hard work and dedication y’all are a amazing team
Buying a house with all the hoops that you have to jump through can be a headache. Both Emily and Mason guided me and made things as easy as possible navigating through the loan process.
They helped me through the long process. They returned my messages very quickly.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Jake and the rest of the team made our first time home buying so easy!
Another deal closed. Charles went above and beyond. Will do business again.
Katie has been amazing since we first started working with her last year! She has our best interests at heart and cannot say enough good things about Katie and her Team. Blessed to have found them! Jeff and Keri P.
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My Loan Officer Tory was outstanding and helped break everything down for the loan and the overall home buying process. I would highly recommend her to others looking to use their VA loan
Loan officers really worked hard to get me some Credit for the closing costs.
My loan team was great and made the process hassle free.
It was such a great process!
I would not recommend veterans united. Everything was going well until the end when Mike provided me with the final closing disclosure on a Friday afternoon and the closing was on the following Monday. The issue with that was that the loan estimate stated I could possibly get $206 back at signing and the final closing disclosure required me to pay over $2800. That was a huge difference and I had no advance notice of this drastic increase. Mike basically waited until last minute and I had only the weekend to figure out my finances. I was not expecting to pay at closing and that was a huge hit to my finances. When I communicated with Mike, he basically told me I needed to figure it and pay via cashier check or wire transfer. This last minute hit to my finances without advance notice was completely unacceptable. It turned my signing day from what was supposed to be exciting and a great day to an upset and angry day. It ruined my wife and I signing day.
Response from Veterans United
Hi Alex,
I'm sorry that your closing experience left you and your wife feeling upset and frustrated during what should have been a memorable and exciting milestone.
I can understand how concerning it would be to receive final closing figures that differed significantly from what you expected, especially with only a weekend to prepare. Learning at the last minute that additional funds would be needed at closing can create a great deal of stress, and I'm sorry that you felt caught off guard by those changes.
I also understand your concerns about the communication surrounding the final numbers. Buying a home is one of life's biggest financial decisions, and clear, timely communication is important throughout the process. It sounds like the experience at the finish line did not meet the expectations you had for your closing day.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
