My loan team was the best and always answered my questions and replied back very quickly to anything I needed. Would definitely use them again!
The entire team was knowledgeable and in the loop.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
It was great working with Katie, and her team are very professional, and y’all made this transition the smoothest and fastest that I ever known and me and my wife we think y’all very much. Please continue to do great work for other veterans.
Thank you so much for your support and hard work and dedication ❤️ I love my new home and enjoy the peace and happiness I have here, God bless you all
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Craig was very communicative and easy to work with, and was always quick to give updates. I would absolutely recommend him.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
I'd like to thank Matt a I'd his team I've been looking for a house for years and anytime I needed help or time he was always there and very knowledgeable!!! We appreciate all the help!!!
Really the only two things I could say and I don't know if it's part of Interest United is the woman Gina who kept sending me emails from a previous property I looked at and didn't update the file that kind of shows a lack of attention to detail. And I guess the day of the closing a heads up that there was an important document I had to sign that came through at midnight because that turned into a bit of a scramble at closing to get that done other than that it went very well
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Jason and his team provided excellent communication, were friendly and respectful! It was an excellent experience and they were always ahead of everyone else in terms of readiness and paperwork.
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
Response from Veterans United
Hey Darin,
Buying your first home should be an exciting milestone, and I'm sorry your experience left you feeling confused and unsupported. I understand how stressful it must have been to navigate changing loan costs and unanswered questions, especially as closing approached. Clear communication and guidance are so important throughout this process, and I'm disappointed we left you feeling otherwise. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
fantastic team
Great service, very kind and helpful and professional!! Thank you so much, Don and Jessica!!!
I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
