Our loan officer, Blake Thompson, and his team were exceptional — professional, friendly, patient, knowledgeable, and straightforward. We felt very fortunate to have them handling our new home purchase.
Being first time home buyers is very stressful and a lot of moving parts. Thanks to Veterans United team (Brittany, Eric, Matthew), the process was amazing and very smooth. Making our purchase as new homebuyers extra special, thank you again!
Yes, I would recommend, especially Jen Heishman
Smooth ride! Throughout the entire process.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Had such an awesome team! They were all on top of it and made my process smooth and simple! Absolutely appreciate the team for helping me buy my first house! Such a blessing!
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We had such a smooth process. The online portal is unmatched. I would highly recommend Veterans United for your home buying needs. Start to finish in 30 days.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Shane, Jake and crew were awesome 👌.
I honestly could not have made a better choice in choosing Veterans United. They were able to help me navigate the already complicated process of buying a home when it was discovered that one out of the three credit bureaus reported me as deceased. Brandon was able to coordinate a solution that not only traversed such a ridiculous situation, but I still closed on time. Alberto and his team are amazing, I and my family really couldn't be more thankful to them.
The absolute best loan team I have ever dealt with! I would recommend them a 100 times over.
Me and my wife have already recommended several of our friends. In the next few weeks they will be in contact with the team.
Absolutely horrible experience! Our loan officer completely failed to do any prior paperwork before closing. We had sent him all of our docs 3 weeks before closing and even had a pre-approval, and a extended 45 day closing. He called us 30 hours before closing and told us nothing had gotten done and he "dropped the ball" and we "slipped through the cracks". We had to beg the sellers for an extra 2 weeks to get the needed paperwork filed from our loan rep. He continuously failed us for the remaining 2 weeks with dodgy answers, not explaining why things were taking so long, and us having to do his job for him. For example we needed a VOE and he waited till 4 days into the extension to tell us this, it took us one phone call to get one that he could have easily done! Miraculously we were able to close one day before our contract was up, but no thanks to him!
Response from Veterans United
Hi Zachary,
Buying a home should be an exciting experience, and it's disappointing to hear yours ended with so much uncertainty right before closing. After preparing for weeks and believing everything was on track, I can understand how discouraging it would be to learn there were still outstanding items to complete.
It's also disappointing to hear you were left feeling like you had to chase down answers and navigate parts of the process on your own. Every borrower should feel supported, informed, and confident throughout their loan journey, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to review your loan and better understand what happened. If you're willing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
My loan team was great and made the process hassle free.
Derek , Dika Shana and Neva are Awesome !!!!!!! Also the rest of the crew helpled me so much .
These guys were incredible. Sam and his coworkers were very helpful.
