The team was amazing. Very fast and efficient. Saved us a lot of time
Thank you for making this a seamless process!!
Emmy and team handled all questions and were upfront, honest, and professional.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Initial contact was met with hubris and a bit of arrogance when asked about capability regarding expedited process. Excusable if it is warranted but we closed two days late and critical milestones I wanted met were not.
I was told by the team as long as I provide responses within 24 hours, my timeline would be met and that also turned out not to be the case.My rate I was given as an estimate was no higher than 5.4%. I understand if I landed in the upper echelon of that, but even an estimate was off as my rate was 5.65%. If their estimates are this wrong and start the process and find out the. u estimates aren’t accurate it’s hard to turn back at that point.I found myself having to essentially check in almost daily to get a response and updates.There was a significant lack of attention to detail. They asked for emails, did not check them and could cost me ~$700+ at closing due to missed email attachments and not being thorough in their process.I would be hard pressed to use VU again whether it’s for my next property or refinancing. When buying a $1M+ home, I expect better. If performed like this at my job, I’d be out on a performance improvement plan. Not sure how service got significantly worse after buying my first home but sure do not plan on sticking around to see if it gets better.The best part about working with VU is that it is now finally over.
Absolute joy to work with, the crew I had was phenominal and extremely efficient.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Unbelievable support! The whole team was patient with us, answered every question and exceeded every one of our needs and requests. They were available whenever we called or would return calls within minutes of us reaching out.
David and Curtis were just awesome! My wife and I were new to home buying and they made it seamless for us. They communicated very well, kept us informed and on top of our things to do and answered and explained every question we had. Highly recommended! We just could not be more grateful for everything!
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The end result was worth the effort with a significant savings in monthly mortgage payment, but holy smokes was this a painful underwriting process. Being a realtor and real estate investor for most of my adult life, I have been through many, many (think- hundreds) mortgage underwriting processes. This was absolutely grueling. That said, the people are wonderful to work with, very helpful and the platform for document sharing / uploading and tracking progress is very intuitive.
Excellent service and team of professionals. We couldn't done it without them.
