Very professional and attentive team. They make the process so easy and smooth…. We closed in 22 DAYS!!!! That’s something.
Extremely helpful from start to finish and made the process much less stressful and confusing.
Thank you to the entire veterans united team. All of you have been nothing but helpful around every corner of the process no matter how many questions we had. Thank you so much for allowing us to be able to have a house that is ours to call home.
VU was very quick to respond when I initially reached out about buying a home. They made the process very easy. Would recommend them wholeheartedly!
The service wasn’t what I expected based off the reviews I read. It wasn’t a horrible experience, but it wasn’t what I was led to believe.If honest feedback is required: I think I spoke to my loan officer 2 times total over the phone. I did receive some email traffic from her but I expected more direct communication. Several times she would state she would call me but would not follow through. Not what I was expecting from the VU team. No follow through the entire last week of the closing.The concierge was great. Contacted me more than any other team member and was very professional and knowledgeable. He appears to care greatly about his job and the customer.My loan coordinator was excellent. Very prompt and answered any questions in great depth and detail. I was never left wondering.Overall; I wouldn’t recommend VU due to the lack of communication overall. But I will say their application and verification process was extremely easy. Thank you.
Response from Veterans United
Thank you for sharing your honest feedback with us John. I’m sorry to hear that your experience didn’t live up to the expectations set by the reviews you read. We aim to provide excellent support throughout the homebuying process, and I apologize that we fell short.
I understand your frustration with the lack of direct communication from your loan officer, especially when promised calls weren’t followed through. This is not the level of service we strive to provide, and I appreciate you bringing this to our attention.
On a positive note, I’m glad to hear that both your concierge and loan coordinator provided excellent support and communication. It’s reassuring to know that they were able to assist you effectively and that our application and verification process was easy to navigate.
We take feedback like yours seriously as it helps us identify areas for improvement. I’d like to look into what happened and ensure we address these communication issues properly. Please reach out to my client advocate team. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Great easy process. I needed a lot of guidance because I'm not very tech small, and everyone was so helpful . Great experience.
Thanks again Daren. Its been a pleasure dealing with a professional like yourself. Keep up the good work.
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Thank you for working so hard on my file and getting this done for me. Your team was awesome and extremely friendly. Very knowledgeable as well. Thank you.
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