Veterans United is simply the best! Fantastic customer service and relationships built with clients! Couldn’t be more pleased!
They was there every step of the way. They answered every question I had to ask. They were amazing to have behind you for the first time buying a house
From day one, I felt like I was in good hands. Veterans United made this process smoother than I ever imagined. As a veteran, it means a lot to work with people who actually care and follow through. Clear updates, no surprises, and a team that had my back the entire way. 100% recommend — no hesitation.
The team at Veterans United did an excellent job of communicating and managing the timeline of tasks needing to be completed for purchasing my condo. The teams knowledge, professionalism and experience was very welcomed and shined for extra guidance, advice and collaboration during the process. Thank you Veterans united for your time and support. .
Excellent company to work with! Advised me through out the process.
Mike and Tyler and the whole team hit a walkoff grand slam for my family and i...COULDN'T BE HAPPIER #BESTbankEver #veteranUniTEDrules
Tim and his team made this whole process enjoyable. Each person from VU is so personable and professional! Thanks VU for such a positive experience!!
there is stuff in the house that i do not know how to use how do i find somebody to show me how to use it
This was the worst home buying experience I’ve ever had. I will never choose VU as a lender again. Our original loan officer Jody Overacre was wishy washy with most questions we asked. Time lines were unclear. He would give us one answer and later another. His communication with the buyer and sellers agents was lacking. Every hiccup was some else’s fault, like the title company. But in speaking with the title company they showed emails where documents were returned the same day they were requested. Our first loan fell through because my husband was laid off from a union job. Both the first and second were were told we were on track to close on time and then needed long extensions (2 weeks) not just a day or two. We weren’t told told employers couldn’t be contacted but the first time we called we got through immediately and were told they never received a missed call. This was an assumption loan otherwise I would have gone with a different lender immediately. After eventually asking for the loan to be assigned to someone else it was assigned to Moya who I did not one talk to on the phone. Steph handled everything and she was part of the original team anyways. I will say I really like Kaitly who helped with the process while covering for a vacation. She explained things in detail
And was very friendly. Otherwise there are too many departments and people have trouble communicating with each department. The seller would call and get different information than I would get as the buyer. Communication with underwriting seemed to be a challenge. I appreciate the work Steph did to get the final approvals.
Response from Veterans United
Hey Erica,
I’m really sorry to hear how frustrating and disorganized this experience was for you. Buying a home is stressful enough without confusion and shifting timelines, and it’s clear that we didn’t provide the steady guidance and communication you deserved.
Having to navigate through unclear answers, finger-pointing, and communication breakdowns—especially when your livelihood was already in flux—is completely unacceptable. I understand how discouraging it must have been to be told everything was on track, only to find out last minute that extensions were needed. That back-and-forth erodes trust fast, and I hate that you were left feeling like no one was truly taking ownership of your loan experience.
I do want to acknowledge that you still gave credit where it was due. I'm glad Kaitly and Steph were helpful during such a difficult process. They’ll be thankful to hear that their support made an impact, and I’ll make sure your kind words are shared with them.
Even though you’ve made it clear you wouldn’t return to us—and I understand why—I’d still really appreciate my team to have the chance to review your experience in more detail and share this feedback with the right teams internally. If you’re open to it, we’d welcome a call or email at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
