Marina Chiodini did not disclose information and terms of rate locks, extensions, etc. the way she should have. It seemed like I needed to ask everything to know anything. She said that she “assumed I knew since I am a real estate agent.” Marina did not mention that I couldn’t receive back more than I paid upfront until I asked specifically about that after we were supposed to close the first time. Poor communication. Horrible experience. I would not recommend working with her unless someone knows the lending process and can advocate for themselves. Also, a lot of lenders (every lender I spoke with other than VU) will not charge veterans origination fees. Shop around before going with VU.
Response from Veterans United
Hi Samantha,
I’m really sorry to hear about your experience with us, especially around such an important part of the homebuying process. It sounds like there was some confusion and a lack of clear communication about key details, and that’s not how we want any of our borrowers to feel. I can see how frustrating this must have been for you, especially since you’re already familiar with real estate and expected a more transparent process.
My advocate team would like to dig deeper into what happened here and see how we can improve. If you’re willing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but we’ll get back to you as soon as possible if you contact us outside those hours.
My family and I are so thankful for Veterans United! They have made the home buying process, a breath fresh air. In every stage of the process, they have someone working with you to guide you the whole way who are very knowledgeable. They work with you and are very supporting. I had an awesome team and we are sincerely grateful!!! You’ll do yourself a disservice not choosing Veterans United. Plus, their rates beat everyone else!
- The Hall Family
Great staff!! Keep doing what you’re doing.
Someone from the team informed my charter title company to remove an important document that I signed because they assumed I would not have the money. I did not appreciate this at all as I would have assumed all the risk not your team. Please do better for the next person.
Response from Veterans United
Hi Tatyana,
I’m really sorry to hear about your experience. That situation sounds frustrating and stressful, and I completely understand why you'd be upset. Your homebuying process should feel smooth and transparent, and it sounds like we missed the mark in this case.
My team would really like to get more information so we can look into what happened and make sure this doesn’t happen to others. If you’re open to talking more, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as we can.
I appreacite all Vetrans united teams member efforts. I admit it that my buying home choise would have been alot difficult if I had appointed another agants.
Dan salters, Kayla, and their team made my dreams come true with my first home purchase. It was a scary process, but they manage to help guide me through the entire process. I’m glad I got my loan with this excellent team. They didn’t have to rush, but through their hard efforts, they help closed on the exact date promised.
Very smooth process. Everything went fast and as planned. communication was on point. Preferred contact methods were utilized and all quiet times were respected. Marty and his team are now my preferred people to work with.
I have had nothing but a outstanding experience with veterans united for setting me up with a great real estate agent who went far beyond to help us and guide us thru the process of purchasing our first home couldn’t have asked for a better team to help me thru this process
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Everyone involved in this process and attached to my home buying team should be professionally recognized by your organization. You have a great group of people helping veterans with their dream homes and I am so impressed with the VU Team. Thank you all from the bottom of our hearts. My family and I are extremely proud of our new home.
The whole team and Ben were great. When we hit a speedbump the team rallied and ensured that we finished when we needed to. I'm grateful for this whole team on making this happen for my family. I will continue to work with Veterans United in the future. Just please stop selling my loans to other organizations.
