I feel that overall, Veteran's united waited until the very last second to do everything when it came to my loan. The night before they were trying to verify my husband's employment, which gave us a heart attack after being nearly 3 weeks past our initial closing date because they waited until the last minute to ask for everything else. Customer service is a ZERO, they were really only responsive after numerous calls and emails. I know they habve may other buyers and that the world does not revolve around me, but it certainly should feel like they care and it doesn't. Additionally, they were not responsive to my realtor. If it were not for our extreme willingness to move this along, I probably would not have closed before the end of the summer with all of the hurdles. This is no way to treat a veteran or their family, and it is very clear that many of these employees are not vets because they do not know how to get stuff done at an appropriate timeframe or at least calm down very upset CUSTOMERS. If I was this bad at my job, I would have been let go by now. This is completely unacceptable.
Response from Veterans United
Hi Spencer, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur and communication is not clear. Our commitment to serving you is ongoing and it is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
I throughly enjoyed every interaction I had with veterans united, especially my loan specialist Jim Wyatt, above and beyond!
Give Jim a pay raise! He deserves it!
Excellent company. Steph Buckridge by far is the best person to use for any house buying or refinance. Upfront, honest and very responsive.
I would highly recommend.
The best!
This was easy and didn’t take too much work on our part.
United Veterans helped make our homeownership come true. They were helpful in making sense of the process, keeping us up to date, and responding to our questions. This was a professional team that seemed to be there for us.
Bob Doran is amazing, kind, and patient. We will recommend him to anyone and everyone we know!!
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Kim and I would highly recommend your team. We enjoyed working with all of you.
Very thorough and knowledgeable in order to make everything go as well as possible.
