Good Afternoon, We would to give our heartfelt thanks to Colin and Alex. They did a superb job with helping us with our refinancing journey. We contacted them in dire straits facing a huge dilemma. We was not sure if we could be helped or not. Colin and his team reassured us that they will everything they can to help us. They came through, like champions. It is true that all heroes doesn't wear a cape and Colin and Alex is living proof. My family and cannot thank you enough for all of your hard work and dedication to veterans. God Bless you, your family and your team...Hooah!
If u r serious about buying a home look no further. Veterans United home Loans teams will make it easier.
Overall a great experience. Would definitely recommend Veterans United to any Veterans buying a new home
This was the best home buying experience I’ve ever had. I went in shopping quotes with other lenders and the VU team easily won me over by making the process so painless and actually caring about me instead of only seeing a payday.
The communication between agents was nonexistent. When the agents called me, they had no idea who else i was working with or what stage of the process I was in. The communication between the agents and my wife and I was absolutely terrible.
Response from Veterans United
Hi Jacob, We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. We are sorry to hear that your real estate agent did not provide the service nor communication your deserved. While we do not have control over that aspect of your journey, we can certainly reach out to our VUR team for further assistance. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
It was an amazing and smooth process. Communication was quick with ready availability when we had questions.
We would highly recommend Veterans United. Working with Mason and Jeffery was phenomenal! Both were very responsive and willing to help with anything we needed.
Overall the service was great. We hope to business with the company again.
As a first time home buyers I believe I was in the best hands possible.
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Thank you again the entire Veterans United team that saved our dream home. My family and I truly appreciate you all.
We had a pretty quick and painless experience. It was made as easy as possible. We did a contract, and closed in less than a moth and a half. Nich and Courtney were amazing. I highly recommend them.
