Extremely easy and if you have questions the loan team is right there each step of the way.
This has been the most stressful home loan process of my life. I have bought and sold many houses in my lifetime and this was hands down the biggest disappointment. I honestly do not think these people have ever made a VA loan before (at least their actions would leave one to believe that they hadn't). From very little communication to repetitive requests for the same information (which was sent to them each and every time requested. Almost no communication. We had to request the assistance of our local congressman in order to get our loan closed. Up until we called him, we were going to be put off again. I spoke with one of their managers and explained the issues and that I was going to file a complaint with the VA. His response was that "they don't work for the VA" as if to say "Go Ahead, We don't care". No, he did not say those words, but it is how he made me feel. And, because of the multiple delays, we almost ended up homeless with a moving van full of furniture and nowhere to put it. Stay away from these people is the best advice I can give you.
Response from Veterans United
James, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about your experience. One of our Client Advocate team members has attempted to reach you to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
I highly recommend using Veterans United! The process was so smooth and easy!
This was my first home buying experience! I was extremely happy with my loan team! The Veterans United page is very easy to navigate and you're always informed of what to do next! Before you know it, you're a homeowner!!!
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Thanks a lot for making my and my spouse's dream come true. We never imagined that the process was going to be as smooth as it was. Thank you all for being patient and supportive.
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This team is efficient, deligent, professional and truly a blessing. Working with them was a pleasant experience. Closed in less than 30 days, during the season's holidays. Attentive to every detail, overcoming obstacles, and perservered to the finish. What a team!
Nathan made the entire process painless. I can’t believe how pleasant the experience was with Nathan and VU
Thank you all so much!!
