Good job by everyone.
Great company to work with. A+
I did not want a home warranty and was promised that it would be looked into. Nonetheless, I never got another response and ended up having to pay an additional $450 at closing. Speaking of closing costs, I felt totally lost when trying to figure out what I would need to be paying since day 1. I asked multiple times about duplicate charges for inspections and was promised everything would “balance out in the end.” I had to submit invoices for inspections twice since the estimates I was sent kept including things that I already paid for. I just don’t think things are oriented well for first time homebuyers and I don’t think the customer service is up to par for me to use this company again.
Response from Veterans United
Andrew, we appreciate your feedback on this matter. The home buying process can certainly get stressful, especially when costs are estimated throughout the loan process. Our team will be researching your comments to determine what we may do in the future to help prevent a similar misunderstanding with regard to the warranty; that is not something we set up or negotiate so determining what happened will be important to understand and assist communication with future clients. We know that preparing you for all bonafide costs is part of our commitment to excellent service. The process for disclosing the costs of a loan is managed very closely. Relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
If you want a company that will be as excited and treat you like family.Then this is it.If you are looking for that best friend that knows everything about home buying and all the ends and outs and wants the best for you and your family...AND can help you make your dreams come true?!?!YOU have found the EXACT company.They really do mean exactly what they say in their ABOUT US page.And they will do just what they say.
As a Veteran at times we can feel like no one understands us as individuals and that can make things uncomfortable at times especially when purchasing a home. I would recommend Veterans United to all my fellow Veterans as simply put "They Get Us". The process is smooth all the way to closing making the experience enjoyable and comfortable. No uncertainty nor confusion. Not to mention the beautiful kits they send in the mail to place in your new home. I am proud to say that I AM now a part of the Veterans United Family. Thank you
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Juliana team willl take good care of you and your family needs.
I would personally recommend Veterans United to anyone looking for a home.
I'm so grateful for Veteran's United I was so afraid because of the Market that I wouldn't even be able to get a house, but you guys made it happen thank you so much! My daughter and I are truly blessed!
I recommend Veterans United! As a veteran, I felt secure and was able to trust them and the process, which is important when purchasing your first home!
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My experience was great overall, everyone on the team I worked with at Veterans United provided outstanding service and I could not be happier with the process from start to finish. I can recommend Veterans United Home Loans without any hesitation to any veteran looking to utilize their VA home loan.
Veterans United was an absolute pleasure to deal with during the home buying process. When they say that they will beat any competitors offer, they mean it and then some. Our loan officer even went above and beyond by interfacing with the VA directly to get my entitlement restored after the sale of my previous home. I appreciate everything that they did to make my families move that much easier.
Working with Veterans United to refinance our home was an absolutely great experience. The process was fast and easy with great customer service. We definitely recommend Veterans United to anyone looking to purchase or refinance a home!
For a national company, this one gives you the opinion that they are your local bank. Everything was handled professionally and as effortlessly as one could expect for a home loan. The internet process was easy and through. Questions were quickly responded to. I was definitely impressed that everything was able to be done online, with only the notary coming to my house to sign final documents. I would definitely recommend them.
Even if you decide not to go with Veterans United, you do yourself a disservice, by not checking them out and seeing what they can do for you.I intend to recommend them to all my military brothers and sisters should they be in the market.
