Chase is awesome he always stayed in touch with emails or phones calls about our refinance. He answered all our questions.
Rob and Landon were amazing! Highly recommend for all your home buying needs.
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Everything went great. The entire purchasing process was mapped out step by step by the team, making it an incredibly easy process.
Team I worked with was outstanding.They explained every step of the mortgage process with detail.They had all the answers for all my questions ti put me at ease.
Nathan and the team have been tremendous. A pleasure to work with.
Rob Hegstrom and his teammate Tanner Smith were super friendly and helpful throughout the entire home buying process. They went above and beyond in securing the best outcome for me and were along for the ride every step of the way. I highly recommend them and Veterans United for anyone thinking of utilizing their VA benefit to purchase or build a home.
Matthew and his team was an absolute pleasure to work with again. Working with a group of professional, honest and down to earth individuals is the reason we decided to work with Veterans United on refinancing our home loan.
Josh and team were great to work with. They will continue to get my business and referrals.
I absolutely loved working with Dava Turk. She was always available to answer questions and help me. I would definitely recommend VU to a friend!
Very grateful to everybody that stepped forward to help me obtain my freedom from living with relatives and be able to find a home for me and pnut.. again, thank you all... hank , my realtor ,also went out of his way to help me in anyway possible..Thank You all..!!!!!!
My team was amazing (Emily, Paige, and Nichole) they made sure to check on me to make sure I had everything I needed and made sure to answer any questions I had even if they didn’t know right then they always found the answer. I will definitely be contacting them again if I ever want another VA home loan.
Jeff and his team were amazing! Jeff helped me through the entire process and was available throughout the process.
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We appreciate your business. Helping us to refinance our home with no problems. Thank you for everything you have done for us.
