Veterans United really felt like a team. Like being in the army again. I was absolutely amazed by how much they lifted me. Thier support is immeasurable.
VETERANS United was such a great experience from start to closing. I knew very little about purchasing a home. One phone call and we were on our way
,most helpful in every in every aspect . Friendly and curious and very professional in a way that was most pleasurable, problems always arise during a process such as this,they gave me guidance to overcome such problems and with their help we worked through them. Very professional group of people to work with. Thanks for all their help, I feel as though I was working with friends. Great choice for home financing
I would recommend to all my veteran friends and family. So thankful for the team at Veterans United. HUGE THANK YOU!!!
My loan team was just absolutely amazing! Jason, Megan, and Cede and everyone else, I thank you from the bottom of my heart for making this experience so much easier than I could have ever imagined!
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Veterans United has the very best team that one could imagine. They were there for me every step of the way.
If you are in the market to buy a home look no further than VU for your next home loan. Easy experience and made home buying enjoyable. Jerry and his team, are awesome to work with!!!
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Overall wonderful experience! Everyone I worked with was awesome
Mallory Fuller (Loan Coordinator) was a superstar. She was absolutely the best in communicating with me, the builders, and escrow. She was always available to listen to my concerns and explained the process in detail that I could understand. In short, she is amazing and a wonderful asset to your company.
This experience was somewhat difficult due to multiple setbacks, which would have been fine except for a consistent lack of communication. If we had had more communication about the delays and what was causing the delays, the process could have possibly moved along faster. For example after many weeks waiting for an update, I finally got an answer that the team was having trouble getting information from the current mortgage company and that they had been trying for weeks. I was able to obtain the needed information within a few hours after being told what was being held up. Additionally it would have been helpful to have a list of things needed. For example I was told that once we got the appraisal done the paperwork would go to the under writer, then after I got the appraisal I was told we needed a wood infestation report. I had no problem scheduling it, but if we could have been given that information earlier I could have scheduled them for the same time so there were not weeks waiting in between. Just a more comprehensive to do list would have been helpful along with more communication.
