My family and I have worked with Veterans United and Leana Winters for the past year and the process has been smooth every step of the way. I would recommend to any looking to transition or purchase a new property.
Great team, very responsive and professional. The team went above and beyond at every step.
My mortgage process was smooth and easy, very little delay. My Refi encountered a very long and tedious issue with the title company and judgements for places I never lived, with names that didn't even match mine. Keep in mind, I just finished an entire mortgage and home sale less than 7 months ago with the same title and mortgage company. It took nearly 2 months to get them resolved, with VU unable to provide any information at all about progress.In the end, we succeeded and it was smooth sailing once the title issue was resolved. Clearly they need better title companies or a team of specialists to review erroneous judgement claims. My "locked in rate" was days away from expiry when they finally closed.I will continue to use VU, but this last round of experiences did put a damper on my enthusiasm.
From day 1 to now having our first house everyone i had was very helpful, and answered all my questions. Im definitely someone who worries alot but my team i had kept me calm and reassured everything. Also they made sure everyone was on the same page and went above and beyond to help me with any and everything. I am very grateful .
Blake, Levi, and the whole team were amazing.
Very helpful quick n extremely reliable
This was the easiest mortgage process that I have ever gone through. Adam and the team were fantastic.
Overall we were very pleased with the team from Veterans United. This was our second time using them for our home loan needs. They were generally very helpful, friendly and quick to respond.
Our only complaint is that the last week before closing there was much less communication. One of our team members was out of office, and her replacement was far less responsive. When closing day came we felt like we were in the dark on some things. We had a few issues at the closing table - specifically with the title company - and no one was answering the phone. It was quite frustrating. We also didn't know that the money transaction wouldn't take place at the closing table. We had to go into a physical bank. I'm disabled and my mother-in-law has mobility issues. It would have been very helpful to know this ahead of time. Those issues left a bad taste in our mouth, but the overall experience was good and we would use them again.
Tina and her team are the most helpful people and I can’t recommend them enough
I was expecting a better rate.
I’ve completed 3 mortgage loans and just did a VA IRRL and every time it’s been a smooth process. Definitely recommend their services and ask for Chris Hill.
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Brian, and Abby, were amazing to work with. They were prompt in answering questions, transparent throughout the entire process and made our home buying process a headache free experience. I truly can't say enough about how easy they made everything for us.Brian was extremely knowledgeable and ensured every question we had was answered completely and that there was no confusion about any of it. He exemplifies a strong commitment to instilling confidence in home buyers and it's clear that what he does goes beyond "reading from a script" or just checking off the boxes.Abby constantly followed up with us every step of the way, at one point I believe Brian was out of the office and we had sent him an email with a question and Abby made a point to call us back, not email, to answer our question. She made it clear that she was available to us for any questions we had and communicated updates even when we weren't reaching out for one.Honorable mention: We haven't interacted much but we had another member reach out after our closing, Mitch as a point of contact moving forward and to let us know that the team was still available if we ever had questions.Thank you again to all of you for making this daunting process so easy for us. We truly appreciate everything you did.P.S. The coffee mugs were a heart warming touch.
Amazing experience
Working with Veterans United was such a blessing! Throughout the whole process my husband and I had a team of people supporting and assisting us, answering all of our questions, following up, keeping us on track and cheering us on. Our homebuying concierge, Andrea was particularly delightful- she remembered all the little details about who we are as people like our pets, our hobbies, our goals, etc. Our loan team even sent us a huge custom curated package of goodies and housewarming treats! Everyone was professional, the app is user friendly, and their rates are competitive with all the other banks that we considered for financing. Ultimately, Veterans United was the BEST choice we could have made and we are so grateful for all of the hard work that Scott, Bailey and Andrea did to help us secure our dream home!
Hard working Team!
John S. and Andrew and the team were outstanding! Streamlined is the best way to describe our experience for the refinance. We are very grateful for the clear communication and speed of closing out our refinance. We locked in a great rate. Thank you so much!
