Don't hesitate to use this company. They were outstanding during the whole process.
At the end of the process VU and Stewart title could not seem to get on the same page for closing arrangements and because I was driving from so far away it made things very difficult and stressful. There could definitely be a nicer way to deal with closing for future homeowners.
In my opinion, Veterans United is an amazing company with outstanding, knowledgeable team members willing to make dreams into realities for military families. Before connecting with Veterans United I was told by a few other lenders that I would not be able to qualify on my own for a home loan. I was discouraged and defeated. Veterans United professionals changed my life with their service and commitment in assisting me to become a home owner.
We love the attention to detail and exceptional customer service Ashleigh provides.
All said and done, I was treated in such a professional manner every step of the way, by Mr. Hamilton team of supporters, as well as the hard working Mrs. Taylor my real estate agent. I honestly enjoyed the experience.
Our only complaint is the reluctance on the part of the underwriter to accept the submitted documentation from us verifying us as "property tax free" as a disabled veteran in Texas. We have proven this tax free status with Veteran's United with 3 previous mortgages with Veteran's United and still provided proof that this mortgage will also be tax free. His reluctance has cost us dearly as it increased out mortgage payment by an access of $400 per month and we certainly did not appreciate the delay we will have to go through until all papers are filed and documented and I can submit further paperwork when the paperwork that was submitted was more than sufficient.
Veteran United is awesome to work with. They have the best interest of the buyers at heart. Kyle is outstanding at his job. He leaves no questions unanswered.
Would recommend to anyone.
Had a horrible experience. Close was delayed because my team was unable to get paperwork required by the VA together in the over 6 months (!) they had to prepare everything.Ended up costing me an extra 8k because of concessions and cash I had to pay to my builder to prevent them from moving on to a new buyer because of how hot the Austin home market is.
Response from Veterans United
Hi Dylan, thank you for connecting with one of our Client Advocate team members. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
I am very pleased with everything
Hayden will help you every step of the way. From the beginning to close.
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Experience first-hand why 326,323 homeowners give us a perfect score!
My situation was challenging and took some time. Josh Kaplan and Matt Thill were AMAZING. They not only obtained financing for me but educated me on what to do to get a lower rate. Taking that advice greatly improved my score. These two were very accessible and answered all of my questions to put me at ease and make a stressful process comforting and easy.There are lots of companies that offer discounts for veterans simply for publicity. Veterans United truly cares for veterans and it is reflected both in their service to clients, availability, eduction on how to raise your score and lower your rate, and the fees. Friends have been shocked at how low my fees wereJosh Kaplan and Matt Thill will get all my referrals!!!!
Thank you Veterans United Home Loans. Clay Rose and his team were awesome. We were unable to go VA due to formalities. So we went Conventional and all worked out very nicely.Thank you very much from the Jones 👨👩👧👦
