Very helpful, anytime I had a question they were ready to answer no matter how big or small it was.
Tommy Heller,his team and Veterans United are Rock Stars. Every question I had was answered in minutes or less. When ever there was a status update he called to update us person to person. Honestly believe Tommy and his team did everything they possibly could, to make this a smooth buying experience. If I can I'll go though Tommy and his team to buy homes the rest of my life.
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If you are even thinking about buying a home. You owe it to yourself to look at their tutorials, then send them a message. You will not be sorry you did. These guys make it seem easy.
We are beyond grateful for the support and love shown by the Veterans United Family!
No
It was a smooth process. As long as you do your part as soon as possible it will go rather smoothly and quickly.
I was quoted an inaccurate percentage down payment - a difference of nearly $15,000. The rates were horrible and I wouldn't have used them had they not told me the down-payment was so low. Seems like a slimy sales tactic. The compensation for their nearly $15,000 mistake was to credit $800. Then they had extremely untimely replies completely lacking any type of accuracy or punctuality. I think the organization should remove the word veteran from their name. They didn't reflect it in any way.
Response from Veterans United
Brandi, we take your feedback seriously and appreciate your point of view. Please consider reconnecting with our Client Advocate team to continue to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
Absolutely the best experience. Everything went smooth and there were no issues. Highly recommend Matt, Amy and Jordan. Great team!!!
Veterans United is a smooth start to finish VA loan provider. Very streamlined experience. With little to no hiccups other than the happy unexpected ones of closing and getting money back.
Overall this company has been great and I would definitely go through them again.
