Corey and Sam were great. They helped everything go smoothly.
Sam and his team was great to work with. Explained all the steps clearly and made a stressful transition easier for us with his great communication skills.
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Always supportive and encouraging to me.
Working with a team including my real estate agent made less stress and smooth closing.
I am so very grateful for a forever home for family and friends to gather and make joyful memories.
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Team was fantastic and extremely helpful.
Very professional
Flawless service, efficient, quickly available, first class.
Joel and Heather were very helpful throughout the process. This is the third home we have bought and it was by far the easiest! Extraordinary Team!
This was our fourth time using Veteran's United for our home buying and it was more than challenging to say the least. Between the document's required for underwriting, which seemed as if we were providing duplicates, or more than enough justification for my spouse's employment history, this was not an easy process. Addtionally with me retiring, when they sent the documents over to review, we identified the 26-8937 which would be sent to the VA to validate my BDD claim (which was marked as if I did not submit a claim when I told them I did and it was on 10 April 2026), when speaking with our Loan Officer, she stated, "I have done this for 20 years and never heard of it." Even though an example of the form was in the 103 page document that was sent to us from them. I found it to be completely ridiculous when they asked what page it was on because of the size of the document but yet the expectation was on us to review something that was provided from Veteran's United that apparently they had zero experience in. The form was submitted, but apparently did not receive the required information so the VA funding fee was still applied. Your title is Veteran's United, but I feel as if you mislead veterans. If this is not the last time we purchase a home, we will absolutely not use Veteran's United again.
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience. As a returning customer who has trusted us with four home purchases, I can understand how disappointing it must have been to encounter so many challenges during this process.
I'm sorry to hear that the underwriting requirements felt repetitive and that concerns surrounding your spouse's employment history added to the frustration. I also understand why the confusion regarding your retirement, disability claim documentation, and the VA funding fee would leave you feeling let down. Buying a home is already a significant milestone, and it's especially frustrating when you feel like you're having to navigate issues that should have been better understood and communicated.
I appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience for future borrowers. I'd like the opportunity to learn more about what happened and review your concerns in greater detail with our team.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Very good with following up and following through
Easy to work with and very competitive offers
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
The team was amazing! Quick and responsive to every question or ask of them. Closed earlier than originally planned!!
Derek and his team are amazing.And I would recommend them to anyone, and everyone
