Matt and Sam were awesome to work with, every step of the way I felt supported.
Very helpful and understanding of what it was we were expecting to get out of a loan!
The whole team was upfront and assisted me throughout the whole process.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
As a first time home buyer using my VA benifits, Veterans United and their knowlegable associates , made our home buying experience a literal ''dream come true"!
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The process from financial counseling through closing on the house was fantastic. Cameron Benedict helped get our financial affairs in order to qualify for the loan. Selina Culp and Mike Rahmoeller stayed in contact with us during the loan process to ensure all necessary documents were submitted for successful underwriting. Ashley Turner did wonderful research in getting utilities figured out for the new house.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
From the beginning the realtor provided would never answer a call to the closing day paperwork was unfinished and delayed closing and never communicated to the client!
Response from Veterans United
Hi Daniel,
I’m really sorry for the lack of communication and the closing delay you experienced. Not being able to reach the realtor and then having paperwork unfinished on closing day is incredibly frustrating, and you deserved clearer, more timely updates throughout the process.
I appreciate you sharing this and would like the chance to better understand what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
A wonderful team over at Veterans United! We felt well taken care of during the entire home buying process. Our loan officer, Bryan, was always available for a call and was extremely knowledgeable! Their website was also extremely efficient and easy to use. Highly recommend!
The process went smoothly and I was kept informed. All areas were explained in detail in turns I under stood.
Veteran United is the way to go. The team I was setup with made the process easy. They worked around my schedule and answer any questions in a timely manner. It did not manner if it was phone, message, or email; they were there quick. Also made sure I got a worthy deal on my property which was no small task. Shout out to Mrs. Stratman, cause after the hard work getting me the property, she contacted me when a lower interest rate was available for me. There I was thinking their job was done after I purchased home, my was I wrong.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
From the beginning to the end I had full attentiveness, in my loan process. All of the staff who assisted me at any given time were very professional especially Aaron F., Lisa S. and
Gavin B. What a great team of folks and I’m very grateful to each and every one of you. THANK YOU ALL.
VU is out here making dreams come true! I've been working towards this goal off and on for years. Just when I was starting to doubt myself, I received that text that said I had reached my goal to receive my pre approval! I cried tears of joy that day ♥️
