Nowhere else to start other than outstanding! From the beginning to the end, Chris's team was amazing, they were all super responsive, answered any questions immediately and made the process an enjoyable experience. I would really like to thank Chris, Maxwell, Drew, Andrew, and Vickie. Thank you all so much from the bottom of our hearts for making this process so easy.
As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.
Melissa is the best Loan Officer we have ever worked with. She works tirelessly and never gives up on you. She truly sees the entire process through and will make sure you get in your home!
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!
Response from Veterans United
Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.
I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
From that first call, they processed my application in record time. I was very impressed with their professionalism, not to mention all the help and suggestions they gave me.
I have recommended your services several times prior to closing and several thereafter. The process was simple, fast, professional, and truly customer-centric. I wanted to work with someone that showed respected and was interested in making this a truly collaborative effort. Greg, Brayden, and Myles were like the dream team! My family and I are happy with our new home and appreciate their hard work in making this possible. Many thanks!
Sarah and the team were very helpful and the closing was so smooth even with last minute corrections. Outstanding job.
I want to express my deepest gratitude to Wes Dyer and Jordan for their absolute masterclass performance on my VA home loan. We initiated this process on the 1st of the month, and thanks to their elite communication and rapid underwriting precision, we successfully closed in less than three weeks! Wes paid magnificent attention to my financial footprint from day one, ensuring my fixed retirement goals were completely insulated and protected. Jordan managed the processing pipeline flawlessly, moving my documents through the underwriting matrix without a single day of administrative delay. They are transparent, highly professional, and fierce advocates for veterans. If you want a mortgage team that delivers textbook precision on a tight timeline, Wes and Jordan are the gold standard.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Thank you for all your help from the underwriters to Steve and his team helped me get my credit in order and the the Realtor Jodie tall set me up with was wonderful I can’t thank you all enough for helping me make a dream come true I now have a house where my family can make memories and prosper. I’ll yell it from the roof tops to any vet looking for a home loan veterans united is the only call you need to make.
Good communication throughout the process.
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Quick to reply, answered all my questions, very helpful.
Andy and team made our first time buying experience a breeze. I would recommend them 100%.
Connor and his team have been amazingly helpful through the entire process. Always responded quickly and gave good information and options.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
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Billy and the team was absolutely amazing. Extremely fast on replies for questions or concerns. I can't recommend him enough. Very personal experience. Great job guys!
Samantha was an absolute light in the darkness for our first home buying experience. We had all the questions and Sam had all the answers. She made the process so smooth!
