Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.
The A-Team was awesome...five gold stars 🌟 🌟🌟🌟🌟 for Aaron T. Mirza K and Kyle the middle man (lol) great job guys very much appreciated 👏 🙌👍💪🫡
Sarah Streeter and the team were amazing!! I have worked with Sarah before on buying a previous home and came back for another! Everything about the process was awesome and anyone that works with Sarah and her team will be greatly pleased! Thanks for everything
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Everyone on the team was amazing and extremely helpful at all times. Communication was excellent. My rep was Aaron McMahon and he was fantastic. I would never use another company.
From the very start everyone was very professional and I would definitely recommend the team that assisted us in finding our home. Thank you all very much.
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Jeremy and his team are absolute miracle workers. Other companies didn't want to work with us or led us lots of letdowns. Jeremy picked us up and got us approved and into our home seamlessly. Communication was great, the rates were better than anything else we could find and closing was a breeze thanks to his teams homework.
Candy, Kayla, Delaney and the gang were absolutely awesome with us! They made sure every "T" was crossed and every "I" dotted. Because of every effort on their part we are going to live our dream in the beautiful Pocono mountains in PA! Thank you Candy and friends!
Once again, VU took care of us + all the details of our home purchase journey. Thank you all so much for your support + patience! I would definitely recommend VU to veteran who is looking for a seamless home-buying experience.
The loan officer, Connor, was outstanding every step of the process as well as all adjacebt staff from the concierge to the loan coordinator it felt like we were all on the same team pushing toward the finish line.
Flawless service, efficient, quickly available, first class.
thankful for katie
This loan team (Anna, Cara, and Carter) is the best I’ve dealt with. In fact I’ve used them twice. They’re thorough, understanding, intelligent, and easy to work with.
Corey was incredible to work with as was his entire staff. They were exceptionally responsive and made the process as simple as possible. This was by far the easiest and most professional process I’ve ever experienced. You won’t find a better home buying experience in America!
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Buying a home was not the best experience for us, but Vets United was there for us every step of the way. I probably would’ve giving up if it wasn’t for Shane and his team. Thanks for everything you did for our family.
Amazing team! Very grateful to have them on our side! They made sure to go above and beyond to any even those middle of the night questions one gets when taking a big step of purchasing a home!!
Adam and his team were amazing: helping get things done, offering solutions, as well as listening to me. They navigated a highly unconventional process, as there were obstacles arising almost weekly, yet instead of hearing that they couldn’t do it, they persisted, determined to get a successful outcome
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Never reviews emails or understands them. Never passed on information. Demanded a different down payment than we agreed to. Did Not tell until 1 day before closing. Even the closing company and real estate agent said they had never had this many issues and problems. We ended up having to put down an additional $37,000. Or not have any place to live. Had movers scheduled and vactions scheduled. Talked to Christan at corporate, said she would remove the closing costs for our troubles. They did, but added it back in in other fees. FRAUD
Response from Veterans United
Hi Keith,
Thank you for sharing your experience. I'm sorry to hear about the frustration and stress you encountered throughout your loan process.
I understand how upsetting it would be to feel that important information wasn't communicated clearly, especially when it involved closing costs, down payment requirements, and timelines so close to closing. With a move, scheduled movers, and other commitments already in place, I can appreciate the difficult position that created for you.
I also understand your concerns regarding the fees and the expectations that were set during the process. I'd like the opportunity to review your experience and learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
