More expensive then competition and the fees that stack up are kind of annoying. JOSH AND THE TEAM ARE GREAT. But all in all my response is not a reflection of thier efforts.
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Greg and the team were awesome. It took two tries because of my HOA but he helped me all the way through it. Thank you again
They’re helpful and friendly
First of all Tiffany did what 3 others before I called Veterans United didn’t do to help us get to the point of being able to make a purchase.
The process with her was easy and well organized.Then when we got to work with Katie and team everything fell into place quickly.
Katie and her team are very engaged and experienced in what they do.
The home buying experience with everyone at Veterans United was amazing!!
Always attentive, always matched any banks rate, smooth process, overall great team and kender. Will use again!!!!
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Ta'Tianna Thomas and Matt were absolutely amazing during our home buying process. They kept us informed and helped us through the rough parts! I would absolutely work with them again.
From start to finish Veterans United made it a smooth process. The guidance for my wife and I was great and on point.
Don was amazing! He was always very responsive and helpful.
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
Everyone was very knowledgeable and professional making the process smooth with minimal setbacks.
Joe, Donna, and the team were amazing, they kept us informed and worked diligently to get us through the process..
I think the team is had was phenomenal
They listened to me and worked with me and helped me through every question and ontop of that they sent me a closing gift that actually included stuff that they I told them at the very beginning of what I wanted in a house to enjoy. It was extremely thoughtful. I am forever greatful for veterans united and the team I had.
Veterans United was amazing! I know a lot of people get worried about using a VA home loan, even my realtor was skeptical. That being said going through the process with Veterans United was beyond easy and my realtor was beyond happy with the communication and efficiency Veterans United brought to the table. The app was very easy to navigate and the staff was amazing. Tansee was excellent and knowledgeable at every step and I would highly recommend her as a loan officer to anyone I speak with!
Poor communication. Information I disclosed at the inception of the process was forgotten and then the blame was turned back on me
Response from Veterans United
Hey Stephen,
I’m sorry to hear this experience left you feeling frustrated. Having to repeat information you already shared and then feeling like the blame was turned back on you would be upsetting for anyone.
Clear communication is such an important part of this process, and I’m sorry we missed the mark here. I’d appreciate the opportunity to look into your experience further and better understand what happened.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Chris, Alix, Bailey, Adam, and everyone else behind the scenes who helped me get to the purchase of my amazing home, I want to say thank you! You all did an amazing job. Anytime I needed assistance, I had it and in a timely manner. I would recommend this team to Veterans looking to purchase a home.
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Had an amazing experience Veterans United made everything easy and understandable.
Very easy loan acquisition and walked me thru every step.
My team was second to none. Absolutely no complaints. They were fantastic.
Mitchell and the whole team at Veterans United were the best. They were supportive, knowledgeable, and on my side through the whole journey. My closing was seamless. I highly recommend this team for any veteran looking to buy a home.
Everyone at United is very professional and caring.
