Nothing but good things to say about the whole process and the great people involved!
The whole experience was above expectations.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Neil, Jeremy and their entire team are exceptional. As a first time home buyer, they made the process so easy and stress-free. They took care of difficult stuff for me, and explained everything along the way. I would absolutely work with them again and recommend them to all of my friends and family. They treat you like family!
Evan and Lynette were great. Buying a house is stressful and they were very easy to get ahold of and answer questions whenever I needed. Really great first time buying experience.
went way beyond the initial closing date. Probably no fault of VU but in the appraisal process. Regardless it still falls under the VU umbrella. I was happy with my agent. His name is Reed Murray. He was great during the whole process.
Response from Veterans United
Hey Jimmy,
Thank you for sharing your experience. I'm glad to hear Reed was a steady source of support throughout the process and helped make a difficult situation a little easier. I'll be sure your kind words about him are shared.
I also understand how frustrating it can be when closing goes well beyond the date you originally expected. Even when parts of the process involve outside parties, I know the overall experience still reflects on Veterans United, and I'm sorry this part of your homebuying journey was so stressful.
If you'd like to talk through your experience further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I cannot say enough good things about my experience with Veterans United and my loan team. From beginning to end, the entire process was incredibly smooth, organized, and far less stressful than I ever expected buying a home to be.Chris, my loan officer, was absolutely outstanding. He was knowledgeable, responsive, patient, and always made sure I understood exactly where we were in the process and what was needed next. Communication was excellent, questions were answered quickly, and I never felt like I was left wondering what was happening with my loan.Most impressive of all, Chris and his team got my VA loan from start to closing in just three weeks! Anyone who has bought a home knows how much has to happen behind the scenes to pull that off. The entire team worked together seamlessly, kept everything moving, and handled every detail quickly and professionally.As a veteran, having a lender that truly understands the VA loan process makes an enormous difference. Chris and the Veterans United team exceeded my expectations in every way. I always felt like I had knowledgeable people in my corner who genuinely cared about getting me into my new home.I would absolutely recommend Chris and Veterans United to any veteran or military family buying a home. Five stars doesn’t feel like enough. Thank you to Chris and the entire team for making what could have been a stressful process such a great experience and for getting me into my new home in an incredible three weeks!
Stephen and the team are awesome. This is my second time using Veterans United to purchase and both of my experiences have been amazing!
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Alex and the rest of the team made the home buying process incredibly simple.
I can't say enough about the team I had. Jeff, kara, Diego, and Brian all did a phenomenal job. Highly communicative and made this process less scary and much more streamlined.
Nowhere else to start other than outstanding! From the beginning to the end, Chris's team was amazing, they were all super responsive, answered any questions immediately and made the process an enjoyable experience. I would really like to thank Chris, Maxwell, Drew, Andrew, and Vickie. Thank you all so much from the bottom of our hearts for making this process so easy.
As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.
Melissa is the best Loan Officer we have ever worked with. She works tirelessly and never gives up on you. She truly sees the entire process through and will make sure you get in your home!
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!
Response from Veterans United
Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.
I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
From that first call, they processed my application in record time. I was very impressed with their professionalism, not to mention all the help and suggestions they gave me.
