Man I can't stop thanking Mr. Joshua Hughes and the Veterans United team for bringing joy into the lives of me and my family members. This dude is the real deal. Honest and on point with every step of the home buying process. He truly is a 5 star General in my book. I'll go to war again and again to secure this gents freedom, and you can take that to the bank. Thanks again brother for your support and expertise. Dammit Man you ROCK. 🙏🏾
The team was excellent and very helpful.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Chris and his team did an amazing job with our home loan. They worked diligently to ensure we were taken care of. There were hurdles along the way, but they navigated them professionally and with honesty. Being transparent through the whole process. We appreciate all the hard work, hours spent and effort invested into helping us close on our first home in a very short time frame. Thank you all again, and god bless! 🇺🇸
The team that I worked with did an amazing job and helped me every step of the way!
Our loan officers, Marlon and Tori were very helpful to my wife and I throughout the process. They let us know whenever we needed to submit any documents and kept us up to date when there were delays due to underwriting. Marlon and Tori worked extremely hard to make sure we were able to get the loan approved and clear to close.
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I can't thank the great team that was assembled to help me with our new home.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Chris, Matt and the team were great and really helped out alot.
Taylor and Jordan were great. They got me out of a horrible situation into a new home in under 10 business days. It was a time sensation situation and they worked very hard for me. I couldn’t speak more highly of this team and this organization. They really care about us veterans. I would highly recommend them to anyone and will be using them in the future.
Nate and everyone else at Veterans United was very & helpful.
I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
Katie Smith did not do her job period my realtor did her job by following up with me and keeping me posted throughout my process of purchasing a home along with estimates and closing costs…If I was Katie Smith boss I fired her that’s just my opinion…I definitely wouldn’t recommend anyone to Katie Smith especially if she’s the only loan officer that licensed for Pennsylvania…
Response from Veterans United
Hi Vuthy,
I’m sorry you walked away from your homebuying experience feeling this disappointed with the communication and support you received. Staying informed throughout the process, especially when it comes to estimates and closing costs, is important, and I appreciate you sharing where you felt the experience fell short.
I’d like the opportunity to learn more about what happened and have your concerns reviewed. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
The entire team was awesome!
You made it happen.
Alex and his team are very professional and knowledgeable with the whole loan process.
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
