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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
471,703 reviews
876 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 471,703 unfiltered reviews

Starting on Page 52 of 15,724. Return to Page 1

5 out of 5 Stars

Very smooth and quick process. My 3rd VA loan and was the easiest yet.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

Working with Veterans United was hands down one of the best experiences we’ve had throughout the home-buying process. From start to finish, the entire team made what could have been a stressful experience feel smooth, organized, and genuinely exciting.A special shoutout to Derek Harmon—he was absolutely phenomenal. Derek was knowledgeable, responsive, patient, and always willing to answer every question we had, no matter how small. He kept us informed every step of the way, explained everything in a way that was easy to understand, and made us feel like we were his top priority.As veterans, it meant a lot to work with a company that truly understands the VA loan process and advocates for those who have served. Thanks to Derek and the Veterans United team, we were able to close on our dream home with confidence.If you’re looking to buy a home—especially if you’re using a VA loan—I cannot recommend Veterans United enough. And if you have the opportunity to work with Derek Harmon, you’re in excellent hands. 10/10 experience from beginning to end. Thank you for helping make our dream of homeownership a reality!

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

4.5 out of 5 Stars

Everyone was great, even when I stressed.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars

The entire team was absolutely wonderful to work with. Christina, Nicole, and Katie were there every step of the way during the purchase of my second home, making the entire process smooth and stress-free. They were always responsive, knowledgeable, and willing to answer any questions I had. I truly couldn’t have asked for a better team at UV to guide me through this experience. Thank you all for your outstanding service and support!

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
Photo submission from Bradley P.

I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars

All those that helped with my load were outstanding

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Michael Schneider

Loan Officer: Michael Schneider

NMLS# 977211

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars

It was great to work with Mary she was very patient and answered every question and if there was anything she couldn't answer straight away she always got me the answer really fast

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

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5 out of 5 Stars

very grateful to the team who helped me through out the process. i am glad and just overall greatful that i got a house and was able to do so.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

4.5 out of 5 Stars
headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Photo submission from Ronald N.

The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars

My refinance was extremely easy. Response time was excellent

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars

I enjoyed my experience so much

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars

Yes I would highly recommend - my loan officer was Rachel Bruce and her team member Stephanie were great. They kept my husband and I up to date in the process, the app was user friendly and organized so I knew what I had to get done on the to do list. United VA Home Loan was great and helped us get a house that we can now call our home. I am very satisfied.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

1.5 out of 5 Stars

No, I would not recommend Veteran’s United. As a 30 year retired senior officer, I elected what I thought was an easy option. What I got was a complex, error-filled process that incurred numerous delays. Having borrowed just $122,000 for a 110 year old desert home appraised at just $153k, this home buying experience should have been easy. I opted for a conventional loan rather than a VA as I didn’t need the 100% option. Having been through 8 prior real estate transactions, this one takes the cake… excessive delays, missed closing dates on the part of the lender, excessive closing costs ($7,800) even though I chose a conventional loan to avoid up charges associated with VA loans, poor communication and not just with me but with the selected title company. I won’t be using VU again and I urge others to really take a hard look before they select them for their mortgage needs. Oh yeah, you local FCU will come through with a better APR assuming you have decent credit.

Response from Veterans United

Hi David,

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience fell so far short of your expectations, especially given your previous homebuying experience and military service. We understand how frustrating it can be when a transaction that seems straightforward becomes more complicated than anticipated.

It’s disappointing to hear that delays, communication issues, and closing costs left you feeling unsupported throughout the process. Our goal is to provide clear guidance and consistent communication with both our borrowers and our closing partners, and I'm sorry that wasn't your experience.

We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve. If you'd be willing to discuss your experience further, we'd encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We'd welcome the opportunity to review your concerns with you.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Tanner Baldwin

Loan Officer: Tanner Baldwin

NMLS# 2708114

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Photo submission from Dan J.

Totally Amazing from start to finish! From our family to yours, Thank you!

headshot image of Shantel Dooling

Loan Officer: Shantel Dooling

NMLS# 2344264

4.5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars

Our team was amazing, they were so supportive, kind and very knowledgeable. I would highly recommend. Thank you for everything
The Eisenbraun’s

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

4.5 out of 5 Stars

Everything was incredibly easy and smooth. The only thing we had an issue with was that sometimes the paperwork we needed to fill out in order to close needed to be filled out in a timeline that was too short like when my husband was in the field and couldn’t go in and get the paperwork needed. If there was a way to send out the paperwork earlier to give a little more wiggle room that would’ve been great.

headshot image of Drew Tee

Loan Officer: Drew Tee

NMLS# 2734299

5 out of 5 Stars
headshot image of Corey Bichel

Loan Officer: Corey Bichel

NMLS# 2768056

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