Made the process smooth and super simple would highly recommend
My third house using VU, so you can say I am happy with the transactions. Candy and Madison took good care of us.
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Very professional and took a personal interest in getting me approved.
I cannot recommend Torri Thomas enough for anyone looking to buy a home! From the very beginning of our journey all the way through closing day, she was absolutely incredible to work with. She was attentive, knowledgeable, patient, and always made us feel like a priority every step of the way.No matter the time of day, Torri was there to answer our endless questions, calm our concerns, and guide us through every detail of the process. She truly went above and beyond — from sun up to sun down — making sure we felt confident and informed throughout the entire experience.Buying a home can feel overwhelming and stressful, but Torri made the process feel smooth, exciting, and genuinely enjoyable. Her communication was exceptional, her professionalism was unmatched, and her dedication to her clients is something you do not come across often. You can tell she truly cares about the people she works with and wants the absolute best for them.We are beyond grateful for everything she did for us and could not imagine going through this experience with anyone else. If you are looking for someone who is trustworthy, hardworking, compassionate, and truly amazing at what they do, Torri Thomas is the one. We are forever thankful for her help in finding our home!
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
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Yes I really appreciate everything. Everyone was very helpful.
Blake was outstanding-knows his product and works well with both clients and team members. Exceptionally responsive with communications.
This is the second time I have used Karol and her team and they are outstanding. They truly don’t leave you in the dark on anything. I felt fully informed throughout the entire process. They definitely make the home buying experience painless.
Lance and Jacklyn were great as well as the rest of the team from start to finish.
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
Great team - very professional
Your team was fantastic.Working with me.And my wife to get our brand new home and I appreciate everything you guys done.And thank you, aaron and melissa, you guys are absolutely awesome
Always there for me and answered all my questions
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Wendy and her team was absolutely amazing to work with, they explained everything effectively. The work with me when it took me a while to find some documents needed to get the approval.
Amazing team work!
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Response from Veterans United
Hi Ty,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you encountered throughout your loan process, especially after previously working with us. It’s clear this experience did not meet the level of communication, transparency, and support you expected or deserved.
I understand how upsetting it must have been to feel that your preferences regarding lender credits and discount points were not honored. Conversations surrounding rate buydowns and loan structure should always be clear, and I’m sorry you felt those concerns were not properly addressed before closing.
I’m also sorry for the added stress surrounding the rate lock extension during an already difficult situation involving the seller’s probate delay. Communication is one of the most important parts of the homebuying process, and it’s concerning to hear that you felt left to manage updates and seek clarity on your own rather than being proactively guided through the process.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve both our communication and overall client experience. If you’re open to discussing your experience further, we would encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
