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It cannot be understated how amazing and helpful Sam Brown and C.J. Snook are.I've been with Navy Federal for 13 years. My experience with with them, for some reason, was atrocious. I was pre-approved all the way up to a week before closing and I got a decline and had no communication with my loan officer there. At that point, I reached out to Veterans United and was connected with Sam and C.J. To say it was a night-and-day difference is an absolute understatement.Sam Brown absolutely changed my life and ensured I had the steps laid out in front of me to ensure that I was able to move into my dream home. With a kid on the way and moving states, the stress was high, but Sam kept me on track and was positive through the entire experience.I cannot recommend them enough, and if anyone has any questions about their experience, feel free to reach out to me personally, through any social media or any way you can get a hold of me personally and I'm more than happy to share my full experience.
Very knowledgeable and helpful. Buying a home is a complicated process, but the experts at VU made it seem easy.
Kudos to Sarah M. And Mirza K. The awesome team that kept us informed every step of the way and made this whole process seamlessly successful!
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
I was under a lot of the stress with my move. It was a good thing I picked Veterans United, and I am glad I did. They made it easier and less to worry about,
we had a very tight timeline to close and didn't even know if we would be eligible for VA loan since service was so long ago. the whole team did a great job in maintaining contact and getting the job done
I felt it was impossible to get a hold of people when I needed them the most..... I kept getting auto responses that my team was out of the office with out any sort of contact for someone to help while they were..... In the beginning it was great and I feel as soon as I told them I was happy they gave up and moved on to the next loan..... A lot of times I felt the lack of communication was very unprofessional and frustrating during a time I needed my team the most. Cedric was the only member of my team that I felt cared about my concerns and was willing to find me solutions..... I feel like everyone else only dealt with me to get me to leave them alone..... Almost felt abandoned at the end which is why I wouldn't recommend VU. At the beginning of making one of the biggest fancial decisions of my life I felt I was lead on and told I was going to experience the complete opposite of what I actually did experience. Very disappointed because a friend of mine did recommend VU and I believe we had very different experiences.
Response from Veterans United
Hey Bradley,
Thank you for sharing your experience. I'm sorry to hear that the level of communication and support you received didn't match the expectations set at the beginning of your loan process. Buying a home is one of the biggest financial decisions many people make, and it's understandable that feeling unable to reach your team when you needed assistance would be frustrating.
I'm glad to hear Cedric made a positive impact and helped address your concerns along the way. At the same time, I'm sorry you were left feeling unsupported and disappointed by the overall experience. We want every borrower to feel valued throughout the entire process, not just at the beginning.
I appreciate you taking the time to provide this feedback. If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Levi helped me ever step of the way and made my purchase seamless. The problems I ran into were talked about, offered solutions, and made it it happen. He offered a personal touch that made the experience like I was talking to friend rather than an employee. I would use veterans united just to work with him again
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
Easy to work with, intuitive. It is obvious customer service is a focus point for the team. 20/10.
Satey and Dennis are absolutely fantastic to work with. The process was surprisingly smooth compared to my previous loan. They answered all questions and assured me every step of the way. I would suggest Veterans United to every Veteran.
I keep using veterans united because I've always had a great experience Jerry's team was so great helpful everything was so easy 🙌
