Great Team to work with. Easy process and great communications.
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Mark Dischert is the best! He made everything so easy for me! Always answered my questions even if they were silly. He made the whole process smoothly! I will recommend to anyone who is looking to buy a home or doing a refinance.
Suzie hears my need addresses it professionally and is always available to clarify process or questions i might have. Love this team!
After years of putting off buying a home because of the nightmare stories i have heard about the process, My V.U loan team made the entire process incredibly easy from pre approval to closing!
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The staff were very professional, they answered all my questions in a prompt manner. They guided me through every step.
This is my 2nd home loan with them due to excellent service and we do it again if I were to move and buy another home and I would definitely recommend them to anyone buying a home
Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
The whole team was amazing throughout the entire process. From the loan officer, Whitney, who walked me through every step, to Jake, who helped with underwriting, everyone was incredibly helpful and professional. No matter how many questions I had — and I probably asked over fifty — they always responded quickly and with patience. Allie also made frequent calls to make sure everything was going smoothly with utilities and helped connect me with anyone I needed along the way. The entire team made what could have been a stressful process feel smooth and manageable. I truly appreciated their communication, support, and dedication from start to finish.
The support this group gives is 2nd to none. Thank you for ever!
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My entire team was GREAT! My loan officer-Shawn, helped me understand a lot when it came to DTI which I will use moving forward. He answered all questions and was readily available when needed. Troy- my real estate agent- I could go on and on about him. He was a GEM, very patient and understanding. My concierge-Gavin, made sure if I needed anything he was ready to assist and my loan coordinator - Marina answered all my questions whenever I had any. I would recommend this team to anyone - they seemed to really care!
Miguel and his team were so attentive and available to answer our questions. The process was streamlined and yet personalized to meet our special circumstances. We are 100% pleased with this experience.S.M. — San Antonio Veteran
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
