Overall the experience was pleasant few things was little irritating, asking for paperwork already sent or vague information. Sometimes the communication wasn't the greatest but was still alright
Great rates. Excellent, experienced people, who know VA loans and how the system works. Everyone on the team kept me informed.
communication and planning between veterans united, me and third party companies was poor. i was days before closing and was told i needed a well test (VU was aware that the house had a well several months before a test was ever brought up to me) also had a home inspection that stated no repairs needed and was informed days before closing that i did have repairs somehow. these two things pushed my closing date through no fault of my own and changed my interest percentage making my payment substantially higher. these items should have been brought to my attention much sooner. other than that everyone was helpful and explained things very well.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Felicia and Erica were great! Both were very responsive and made the entire process headache free.
Very streamlined process and the App is super simple to use.
Ready to see for yourself?
Experience first-hand why 382,488 homeowners give us a perfect score!
Don and Grace are great!
Very helpful every step of the way acted as a team. I thought they were great.
Really great experience. Nick Starkel was incredibly helpful, especially. He always picked up the phone immediately and answered all questions fully. He walked me through the entire process in a way that made complete sense coming from no home-buying experience.
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
I applied to three places for a home loan. Veterans United was the only one that called me, texted me, emailed me, and approved me on the very same day. The other two approved me within the week, and did not follow up with me at all. I tried contacting Navy Federal on my own and it took 3 weeks to even get a contact back from them.
Ready to see for yourself?
Experience first-hand why 382,488 homeowners give us a perfect score!
A steam line service with a great app. Do the to-do list and watch your team make the magic happen. If you're ever confused a simple call text or email your team has your in a quick timely manner.
Jeff was exceptional and his team followed suit. Overall, the process was made less difficult and we landed our dream home! We very much recommend!
The whole team was absolutely great to work with. I would definitely recommend to anyone. Again thank you all very much. God Bless
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Chace and his team are literally the greatest and make everything so easy.
