Everyone was outstanding! Can’t thanks Mary’s team enough!
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Cory was the best!
Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
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Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
Karol Hart is a star. She helped us with our first house, the process was smooth, and transparent. We went back to her for our 2nd house purchase and the process was as smooth as the first time around. Keep up the good work.
Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
