Very smooth and quick process. My 3rd VA loan and was the easiest yet.
Working with Veterans United was hands down one of the best experiences we’ve had throughout the home-buying process. From start to finish, the entire team made what could have been a stressful experience feel smooth, organized, and genuinely exciting.A special shoutout to Derek Harmon—he was absolutely phenomenal. Derek was knowledgeable, responsive, patient, and always willing to answer every question we had, no matter how small. He kept us informed every step of the way, explained everything in a way that was easy to understand, and made us feel like we were his top priority.As veterans, it meant a lot to work with a company that truly understands the VA loan process and advocates for those who have served. Thanks to Derek and the Veterans United team, we were able to close on our dream home with confidence.If you’re looking to buy a home—especially if you’re using a VA loan—I cannot recommend Veterans United enough. And if you have the opportunity to work with Derek Harmon, you’re in excellent hands. 10/10 experience from beginning to end. Thank you for helping make our dream of homeownership a reality!
Everyone was great, even when I stressed.
The entire team was absolutely wonderful to work with. Christina, Nicole, and Katie were there every step of the way during the purchase of my second home, making the entire process smooth and stress-free. They were always responsive, knowledgeable, and willing to answer any questions I had. I truly couldn’t have asked for a better team at UV to guide me through this experience. Thank you all for your outstanding service and support!
I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.
All those that helped with my load were outstanding
It was great to work with Mary she was very patient and answered every question and if there was anything she couldn't answer straight away she always got me the answer really fast
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very grateful to the team who helped me through out the process. i am glad and just overall greatful that i got a house and was able to do so.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
My refinance was extremely easy. Response time was excellent
I enjoyed my experience so much
Yes I would highly recommend - my loan officer was Rachel Bruce and her team member Stephanie were great. They kept my husband and I up to date in the process, the app was user friendly and organized so I knew what I had to get done on the to do list. United VA Home Loan was great and helped us get a house that we can now call our home. I am very satisfied.
No, I would not recommend Veteran’s United. As a 30 year retired senior officer, I elected what I thought was an easy option. What I got was a complex, error-filled process that incurred numerous delays. Having borrowed just $122,000 for a 110 year old desert home appraised at just $153k, this home buying experience should have been easy. I opted for a conventional loan rather than a VA as I didn’t need the 100% option. Having been through 8 prior real estate transactions, this one takes the cake… excessive delays, missed closing dates on the part of the lender, excessive closing costs ($7,800) even though I chose a conventional loan to avoid up charges associated with VA loans, poor communication and not just with me but with the selected title company. I won’t be using VU again and I urge others to really take a hard look before they select them for their mortgage needs. Oh yeah, you local FCU will come through with a better APR assuming you have decent credit.
Response from Veterans United
Hi David,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience fell so far short of your expectations, especially given your previous homebuying experience and military service. We understand how frustrating it can be when a transaction that seems straightforward becomes more complicated than anticipated.
It’s disappointing to hear that delays, communication issues, and closing costs left you feeling unsupported throughout the process. Our goal is to provide clear guidance and consistent communication with both our borrowers and our closing partners, and I'm sorry that wasn't your experience.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve. If you'd be willing to discuss your experience further, we'd encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We'd welcome the opportunity to review your concerns with you.
Sincerely,
Claire S., Client Relations Manager
Totally Amazing from start to finish! From our family to yours, Thank you!
Our team was amazing, they were so supportive, kind and very knowledgeable. I would highly recommend. Thank you for everything
The Eisenbraun’s
Everything was incredibly easy and smooth. The only thing we had an issue with was that sometimes the paperwork we needed to fill out in order to close needed to be filled out in a timeline that was too short like when my husband was in the field and couldn’t go in and get the paperwork needed. If there was a way to send out the paperwork earlier to give a little more wiggle room that would’ve been great.
