Amazing staff and service! Entire crew was awesome to work with!
The entire team made our dream home a reality. Tracy went above and beyond to make sure she helped us get the best deal we could, including a great rate. Dustin made sure he kept us in track which is super important when time is of essence. The rest of the team, made sure we had what we needed to make sure thr transition was as smooth as could be.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My over all experience was challenging being this is my 1st home purchase, but Schandler made it seem seamless and we were in constant contact and answered all of my questions and added info i was not aware of. I appreciated the entire team getting to work on my home and contract and made me feel at ease. if i sell or buy another home i'll be sure to call again on his services
I have worked with Tyler and Bri many times and every time has been excellent service. The best customer service. Always responsive and help in anyway they can.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
The entire team was very thorough with all the paperwork needed as well as very reachable to answer any questions I had along the way.
Everyone was over-the-top friendly, diplomatic, and professional. They went above and beyond to ensure that the loan went through and that ultimately I would be able to close on the home I wanted. I can not give enough thanks to everyone who had a part. And Adam was very understanding at a time when I thought about looking at NFCU for the loan. When it didn't work out with NFCU, Adam and the team welcomed me back with open arms, and that's what truly sold me. So I want to make sure that instances like these are well noted and shared. Thanks everyone! I'm only doing 9 because I'm a big believer that there is always room for improvement everywhere, so just look at it as being a very close to perfect 10.
Tyson and Cole are an awesome team!
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This group of people under Seth are not only experts but are very helpful and attuned to your needs that it actually amazed me. I have never worked for a team so dedicated to their job.I'm proud to have know them. Thank you one and all.
Kollin and Hope made our home buying process as smooth as they possibly could. We had some... unexpected hiccups and they went truly above and beyond in getting us from pre-approved to finally closing. 10 out of 5 stars!!
Outstanding
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Great
VU ,lies and scams from start to finish.in cahoots with all involved in purshasing home. Make quick record oďf all documents, they will disappear. Get you own inspector and apraiser . I was made to pay for repair on the home i evn red the closer document. There no such thing as little to no closing cost. It drwill cost you thousand. Its a scam and fraud and they will lie cheat and give you a run around list.
Response from Veterans United
Hi Leonard,
I’m sorry to hear you walked away from your homebuying experience feeling this way. Buying a home is a major financial decision, and I understand how upsetting it can be when you have concerns about costs, repairs, documents, or the information you received along the way.
I also want to clarify that a VA appraisal is intended to assess the property’s value and certain minimum property requirements based on what is observable. It isn’t a substitute for a comprehensive home inspection, which is why an independent home inspection is recommended.
I take your concerns seriously and would appreciate the opportunity to better understand what happened with your loan. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolutely everyone was amazing from start to finish! We had a great experience and highly recommend Veterans United to everyone.
