It was easy to understand what documents to obtain. The to do portal was a fantastic way to keep us moving forward and the entire process was super fast from beginning to closing.
Thank you so much!
It went good a few bumps in the road but not too bad
Maggie and team were very pleasant to work with!
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Dane is fantastic! Explained everything and was always available! The best
Emmy and everyone else i spoke to were quick efficient and helpful with everything i needed. I never had to wait more than an hour for a text or email response at any point.
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They made this process painless and smooth!
I received nothing but the best from Veteran United. I would recommend Veteran United 100%
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Lucas and the rest of the team were amazing. I would definitely recommend for a VA home loan.
Veterans United was absolutely wonderful! We initially went to 3 other loan mortgage options before finally settling on Veterans United. Hands down, VU was the most fluid mortgage application and process of all of the others! They made our home purchase easy and worked with us almost daily as well as with the title company and our realtor. Veterans United tackled our needs with a thorough team approach and the whole process was extremely clear and honest and upfront. I personally appreciated Will and his teams integrity and genuine care for us. We are very happy with our choice of mortgage lenders .
Great service
Holly was great, friendly, informative, and such a dream for my Home buying process.
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Great team overall, and they communicate well.
The entire team from Veterans United were absolutely exceptional throughout my home buying endeavors. They remained available anytime I had questions and always had the right answers. Not only did they set me up for a successful home buying experience but they also made sure I was prepared to succeed after closing day. I would recommend veterans United to any and all veterans looking to buy a home.
Jacob and his team went above and beyond, this was my first time buying a house and I couldn’t have asked for a better team by my side. I never felt alone throughout this process, I had so many questions many that I felt were useless or pointless but asked anyways and they never made me feel like they weren’t important and always answered them quickly! They ensured I had everything I needed and provided me with so much information that I would need throughout every step of the process! I have absolutely no complaints with them and if I ever move down the road I know exactly who I will be using! Jacob even texted me on his day off to congratulate me on closing! That just shows that this isn’t just a job for him and he truly loves what he does and cares about each and every one of us! That spoke volumes to me and I will never forget that! I truly can’t thank them enough!
Process was easy and for my first time it was an amazing experience and I want to thank everyone that helped out with the loan process
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
While the whole team did a wonderful job Tansee Kramer deserves special recognition for her professionalism, expertise in walking us thru the process and for making herself available whenever we had a question whether that was a weekend, nights or even during her PTO.
Thanks!
Scott
My escrow is still outstanding after two weeks. not acceptable, that money should have been refunded at closing!
Response from Veterans United
Hi Donald,
I understand how frustrating it can be to wait on funds you're expecting, and I appreciate you taking the time to share your concern.
After receiving your feedback, your loan officer reached out to better understand what was happening. Through that conversation, it was determined that the outstanding refund and escrow balance are connected to your previous mortgage and its servicer, rather than your Veterans United loan or closing.
I'm glad we were able to connect and clarify where the funds are coming from, though I understand that doesn't make the wait any less frustrating. If you have any questions about your experience with Veterans United or would like to discuss this further, you're welcome to contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received outside those hours.
Sincerely,
Claire S., Client Relations Manager
