I would recommend a bit more communication during the process. It got a bit frustrating that we were not hearing anything for a couple is months. Also, every few days our bank account would get accessed. It was not until I said something that it stopped. If you are online security and identity conscious, this is a bit alarming especially since it seems for no apparent reason. Overall, it was a very good experience and I would use Veterans United again. Very top notch and on the ball.
Staying in contact was the key with me and they did a his every step of the way. Outstanding team and answered the hard questions
Name of reference for any veterans that’s on the market looking to buy a home.
Thank you
Due to credit misreporting issues, I almost couldn't qualify for a VA loan. Even though I wasn't qualified, they directed me to Patty, a free credit-advising specialist with VU. She found the error and wrote a letter for me to dispute with to update the information. If it weren't for her, I would not have been able to get my lovely new home. Thank you so much to the entire VU team for all of your hard work!
If your experience is like ours was, highly recommend pressing for timeline and setting expectations, else don't be surprised when your closing moves three times within 1 week because there was no communication and no coordination on these matters from the "loan specialist" team. Not happy. No communication, no phone calls, so absent.
Response from Veterans United
Hi Louis, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing your feedback and we welcome the opportunity to speak with you further to review the events leading up to your closing. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact. One of our Client Advocate team members is available to learn more so that we may understand your recent feedback.
Made the process so smooth and easy
Veterans United made my home buying and refinance process very easy !!
overall experience was good there were times when nobody would call back or get information flowing in a timely manner then would not follow up with things to ensure things were done. still i am thankful for the help i did get.
This process was easier than buying a car. I would highly recommend. 10/10
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The entire process flowed effortlessly with everyone on our team. We will certainly recommend Veterans United to our family and friends.
My best home buying experience ever! From start to close I knew I had a TEAM of people who truly cared about my home buying experience. They didn't want me in any house, they wanted me to find my HOME. This process took over 6 months of looking at houses And whenever I felt discouraged, they were right there cheering me on. There were a few Hiccups in the closing but they made sure to take care of It Immediately. I closed the day I had planned to, got the Keys, and I know if I have any Questions I can call them anytime.
I would recommend them they worked vary hard to secure my loan
Thank you so much for all your help in getting us our refinance and getting my wife put on the loan which is what I need in case something were to happen to me she's on the loan so that the house will be hers. You guys rock and the house is gonna be even nicer than it is
