We had the pleasure of working with Andrew during our first home buying process and we are so happy we had him. Whenever we had any questions or concerns Andrew was accommodating and always quick to address them. Buying a home is never easy but I always felt like our needs were met with VA and Andrew. The site is incredibly easy to navigate and efficient, there’s nothing but good things to be said. Thank you Andrew for all of your help!
Billy Chard and the rest of the team was great to work with. Billy was friendly, responsive, professional, and provided excellent all around service. The other members of the team were also very responsive and professional throughout the process. They made the mortgage process smooth and easy. In fact, this was the best experience I’ve had with a mortgage company. I strongly recommend VUHLs to others!
Veterans should consider using Veterans united for there mortgage lender ,they are absolutely wonderful. They have a whole team who works with you and everyone of them were great.
VU made this experience such a breeze. The home buying process can pose many challenges and stresses. But, I knew I was in good hands with VU from the start. Most importantly, they advocated on my behalf and I felt I was working with professionals.
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They went above and beyond to get us into our new home. Very knowledgeable staff!
Made the experience of being a first time home buyer smooth and easy. 10/10 would recommend Derek and his team along with Veterans United! The house warming gifts were amazing as well!
Work with you the whole time to get you the finance for the home you want. Great communication and timely with any question you may have.
For my first experience , I personally am very disgusted working with Veterans United and will never work with them due to the fact of how unprofessional and unwilling to help me out with the documents that I need in order to do the actual loan. I had just moved to Hawaii and they wanted 12 months of cola even though I have talked to various Peers and they did not need the same things as me. I also had a cosigner and for whatever reason they could not except that even though the person made a well over 100 K a year. I feel that I was treated unfairly and especially for a veteran company this is not how things should go.For my second loan the thing that I hated the most was so much paperwork when they already have to do A credit report. I literally put 20% down I highly doubt that you would have to do all the paperwork that I had to do if your literally putting 20% down.
The other thing that I hated was that they would switch team members and it was very frustrating because I would be working with one person one week the next week I’d be working with a different person. I Had to re-iterate myself multiple times instead of them knowing what I needed him what was going on with loan.
Response from Veterans United
Hello Kristopher, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about the experience, not once but twice. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
If you are a vet and you do not use Veterans United, you are making a huge mistake! They love helping vets get homes, and they are extremely personable and have some of the best customer service skills I have ever experienced. They actually care about their client and it shows in the way the treat you! I was blessed to have them assist my family and am forever greatful!
The entire team at Veterans United are professionals and at the same time personal and understood the difficulty I had and took care of things above and beyond my expectations. I would recommend Veterans United to all who are looking to purchase a home.
