Don't waste you time, it will cost you your money. Process was easy but hard getting answers to my questions. I did my home work on VA loans (and you should as well) and what could be charged and not charged but it didn't matter. I even sent the VA Pam, quoted the chapter and then was told "There is nothing that says “lender must cover”. " That was a answer to to what I sent after going back and forth over some fee's and I sent them this: "The following list provides examples of items that cannot be charged to the veteran as “itemized fees and charges.” Instead, the lender must cover any cost of these items out of its flat fee: top of pg 8-7, VA Pamphlet 26-7, Revised
Chapter 8: Borrower Fees and Charges." I also attached the Pam to the email so it could be verified. Instead, I'm just told I am wrong. Was told things where seller credits when they were supposed to come out off the 1% origination fee. There for it took away my seller closing cost and I end up paying out the a** during closing. They got their $ and then some. Never again, they say how great they are and then you start seeing the closing doc's at the end, whole different story. Going to have to have the VA review the loan myself now because this was shady, Oh and BTW I went through 6 different closing doc's until I finally said that was enough and would have it reviewed by the VA, so this isn't a surprise to VU.
Response from Veterans United
We appreciate your feedback on this matter Richard and invite you to connect directly with a member of our client advocate team to further discuss your experience. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs or allocations, but as things and itemization progresses, ensuring that you are communicated with at each point would certainly best prepare you. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
Over the years we have purchased 4 homes and refi’d 7 times. We did three refi’s simultaneously with Veterans United and it was by far our best experience yet. We will only work with Veterans United in the future.
Iam very thankful and lucky to find Veterans United Home Loans to be the BEST loan mortgage company. They sure have a great team Aaron Medina and his loan Coordinator Brandon Willis are very responsive, trustful and knowledgeable. Iam definitely recommending my family , relatives, friends , neighbors and everyone who needs a mortgage. Thank you Veterans United Home Loans ! Great Job !!
Great job well done.
Our experience with Veterans United was seamless! The online portal made everything so easy, and our loan specialist, Tanya, checked in regularly. We had an amazing time as first time homebuyers. Thank you, VU and Tanya!
Jeremy Todd, our Notary Public, deserves a special thank you from us. He was definitely knowledgeable, but also a great person!
My loan officer, Madison Yant, was the most pleasurable experience I've had in buying a home. I've purchased homes before, however, I've never received the type of reassuring support and the personable rapport that Madison provided during each phase of my homebuying process. I will surly recommend and use Veterans United for my future home purchases. Thank you!
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We're so thankful for the incredible team that helped us in the purchase of our home!
Highly recommend for efficient service!
Thank you for a great experience! We are loving the new terms and rate!!!
Happy to be part of the Veteran's United family!
I strongly recommend Veterans United for your home purchasing endeavors. Their comprehensive approach to home buying was second to none.
It was just an okay experience. Process was very invasive compared to other home loans we've done.
Response from Veterans United
Hi Troy, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. We truly appreciate your comments and know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. You all did a phenomenal job, and you have earned the opportunity to rest in your new home!
First time home buyer and experience was quick and efficient!
Justin and his team were absolutely outstanding. I would highly recommend Veterans United to any service member looking for a new home or refinance. Thank you!
