You guys are great. Veterans are very lucky to have you folks. The most genuine and proactive company I’ve worked with in a long time. If I buy again I will definitely be back.
If you are buying a home and you are a veteran please use Veterans United. It is very easy from start to finish. You don't have to worried about what you need to do as when you get home you will have "TO-DOES" on your VA Home page, just do them and the process moves forward. Everyone is so professional too if at any point you get hung up or you need a exception they explain the process, you do it and your on your way. Thank you Veterans United for truly Honoring service members and veterans the way you do! Its truly rare for companies to treat people who signed the dotted lines to give there life if need be for country the way you guys and gals do! THANK YOU!
Only thing good was the rate we locked in. Almost shit our pants the day of closing which was really the day after we were originally supposed to close. Had 45 days to get it right and took every minute of that. Too stressful in the long run. Not handled professionally. Too many cooks spoil the stew. But thanks for getting it done.
Response from Veterans United
Daniel, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Words can not express my experience I had with Veteran's United. My loan officer was the best!!!
My personal experience was a more difficult process due to the fact of having to prove a source of funds many times over. The communication I felt as though could have been better between Andy and John to me regarding proof of funds. Although they were always professional kind and courteous. They did take care of me I. The end which I’m happy about but the time crunch on closing day was not fun with having to do last minute tasks. Document submission was super easy and user friendly. Stressful and gruesome process but totally worth it.
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My experience VU was so outstanding and smooth sailing in my home purchase process that I would recommend all Veterans to talk to VU first. They have a friendly atmosphere and a hard work dedication to get you the home you are looking for without any waves. Just Smooth Sailing. Thank you VU.
Our overall experience was good and things went through smoothly. I believe things would have gone better if everyone was working from the bank and not from home. We really did not like calling people at their home but things well well…
The whole VU team was great! Everyone helped in their own way.
