Would definitely use again..not one problem throughout the entire process!
My soul died. I have written hundreds of reviews on various sites. I understand the impact a negative review has on a business. Overall, the staff was great to deal with and respectful, texting with them was very helpful and quick. Now on to the bad, imagine doing an SF86 (background check) and getting it rejected over and over, (some of us know this pain). This is what doing a refinance with this company was like. It was an insanely difficult process; they wanted to know what any transfer of over $1,000 in my checking account was for (because I had two checking accounts), leading them to ask for my wife’s checking account info, what my two small allotments on my LES were for, and so forth, I had to write one of many letters to them. Then they wanted to know why I had so many credit checks and they made me write another letter to them explaining it was them doing the credit checks, yes them, a total of 3 credit checks. I had over an 800 score when this process started, you literally can’t make it up, nuts! They ran my first credit check without even asking if they could. Then as we got closer, they were like we need to do a water test. You would think after doing thousands of VA loans this would be second nature, nope. I had to send a new LES and banking statement as each month passed, I felt as if I was a criminal. Then they said my pay for that pay period was less than it should be for the year and they wanted to know why, I had no idea what they were talking about. Bad math on their end. Like I said I had over an 800-credit score and a larger payment than what I was refinancing for. Then trying to find out what I was saving for the current year of my mortgage with the new APR, apples to apples was like pulling teeth. If you were to ask me if would do it all over again, heck no.
Response from Veterans United
Ryan, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Veterans United is not just a Mortgage Company. There are realtors, movers, utilities concierge, insurance brokers etc. They all work together to make the process as painless as possible and strive to find you the best deal for you. They communicate with each other taking the stress out of the process for you. They also keep you in the loop every step, mine was long distance so we did it online and through text, message and phone calls. Their Website is very user friendly and you can follow the process there. Overall it was a great experience.
Awesome they finally finished but honestly for my first home buying experience, this was awful. The joy was taken away from this experience and I'm more mad than anything. Just go to a different company it will be more worth it.
Response from Veterans United
Hi Randall, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
The team handled everything very well! I have already recommended you guys to my brother!
It was such a great experience, having Veterans United home Loans assistance in purchasing my new home, your knowledge and professionalism with getting ready for purchasing a home, keeping in touch. Your updates , step by step the process went so smoothly and fast I will recommend Veterans United home Loans to everyone.
Gabe Underwood our loan coordinator was very respectful and helpful but at times would have contradicting answer to things I have spoken to Patrick about. Very helpful and took care of us at the end of the entire process.
Just give me a call and I will tell you that the service was great.
Satisfied Customer
Veterans United really helped us navigate our first home buying experience. The online portal was convenient and I felt our loan team really came alongside to help us achieve our goals.
Fellow vets... these are the folks to go to when you need to buy a home. Forget the rest. That is all.
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Thank you everyone for helping us buy this house! We are so happy!
VU is an amazing company and will do everything to assist you in buying your home! Thanks to all they did, my dream of buying my own home with property is now a reality!
They took care of me and that made me feel like family
