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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

417,230

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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Showing all 417,230 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Honestly, thank you for making this process as easy on me as possible. it was nice to see loan documents as they became relevant instead of all at once, and for having a knowledgeable team available to help me with this process. I am outstandingly busy with work most of the time and was able to work on things as time allowed while traveling to a few different places for work.There have been some unexpected things with the house that I really hoped would have been caught with the inspection, and not something I would have seen until renovations were underway, as I'm pretty sure it's not okay to pull back baseboards and carpet while looking at a house you intend to buy. There are pretty decent cracks in the foundation in most of the bedrooms and I had to hire a mold mitigation company as it appears there was an undisclosed massive water leak at one point, which caused severe water damage and mold along the entire front face of the building (not just light surface stuff, but eating the drywall behind the baseboard molding).I unfortunately discovered this while getting ready to paint and do flooring. Par for the course I guess, now I know how the house is built and where the water and electrical lines are, and I'm about to get wicked good at drywall, mudding, taping, and texture.I really really really wish that problem would have been caught while inspections were underway, it would have possibly swayed my decision against that house, or been able to come in very heavy-handed at a lower offer.However, it is what it is, construction is under way, the house and property are exactly what I was looking for (wanted something I could remodel and improve upon) and VU and the team made the process very easy and streamlined. Thanks for everything.

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

I can't thank my team enough, the whole process could have been way more stressful and chaotic if it were not for my fantastic team, I truly appreciate all the hard work everyone did to get me and my fianc

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
Photo submission from Chester S.

The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

N/a

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Veterans United is an outstanding organization and Zach is the best ambassador you could have representing your veteran’s services! BZ!

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

0.5 out of 5 Stars

This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.

Response from Veterans United

Hi Alyssa,

I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.

It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.

If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.

3.5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

I've bought and sold many homes in my life. None of them compare to Danny and his amazing team. If I had a question or problem, very literally I would either have the answer or the assurance they would find it. I will use them again should I need them, and would recommend them without hesitation. Thank you for everything Danny, Lee-Ann, Brad and Josh.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Just a professional and courteous job all the way around. Living in DC at this time and buying a house is a crazy thing to try and do, but you all made it doable by communicating and keeping us in the loop and aware of not only your services, but what we needed to to. Thank you.

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
Photo submission from Kenny A.

I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend

My Veterans United team made buying a home for the first time not as daunting. They were happy to answer and questions, and made sure I had the necessary knowledge every step of the way.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

4.5 out of 5 Stars
Would Recommend

Dan and his team was very professional, easy to talk to,very explainable and knowledgeable also they were expedient with my account Thanks again

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Big shout out Becky for taking all 20479374 of my calls!

headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

I will recommend you all to my friends.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

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5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
Would Recommend

I appreciate each and and every one of the team members that helped me in the last 30 days of house hunting and buying. You guys are the real MVPs of this and I am definitely recommending my co-workers to you if they are looking into home buying. Thank you all once again!

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend
Photo submission from David H.

Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!

headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
Would Recommend

Because I’m a veteran. I went to the VA sites to find a realtor. I knew I could trust and I was right. I needed both a buyer and a seller, and they were really on top of things. They kept me informed and updated, although I decided not to sell my condo after I purchased my new home my selling agent was very kind considerate and understanding and I’m looking forward to using him to sell a different property.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Jason and his team were just terrific both times I used veterans United. He makes everything fast, easy, and enjoyable.

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend

The Veterans United team worked well together, which made for a good experience during the whole process. I will definitely use VU again when the time comes.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars
Would Recommend
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

More Reviews

See all 417,230 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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