Jamie and her team did a great job. They were able to pre-approve me for much more than my original lender and were great with their communication throughout the process. Much mahalos to Jamie and her team!
Thank you VU! I gave up $10k in closing costs from the buyers preferred lender, the VU team was that good! Zero regrets!
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
This was an outstanding experience with the entire team. Very professional, attentive and exceptional service.
Communication was decent but closer to closing communication was terrible
Response from Veterans United
Hi Jacob,
Thanks for sharing your feedback. I’m really sorry to hear that the communication dropped off as you got closer to closing. Buying a home is a big deal, and staying in the loop every step of the way should always be part of the experience.
My team would love to dig into what happened here and see how we can do better in the future. When you have a chance, can you reach out to us directly? You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Never hit a snag, never wasn't informed, this is the way to get a mortgage.
Great team to worked with . They helped close my house quickly
This was a challenging process for my husband and I. This was a new experience for the both of us, and we had a great team to work with. Thank you!
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All and all I would do it again…
Veteran United helps even before anyone starts the first step of obtaining and buying your home. Once the process begins it’s just a matter of time before you get your home.
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Dealing with your Company was a very pleasure experience
Thanks for all the hard work! I really appreciated all the effort the team put in to get this done. Total shoulder to wheel effort.
