Would give a 10 but the app was my only issue it kept signing me out and wouldn’t remember that i enabled face recognition.
The entire process was smooth. Everyone I worked with were very helpful and knowledgeable. I would definitely recommend to friends. Thank you so much!
Super helpful throughout the whole process, answered any and all questions, always reached out to see if I was still excited, noticed me of any upcoming dates or paperwork needed! At the end they even sent me alittle gift basket for my new home!
I was impressed by the enthusiasm Bill and the entire Veterans United brought to their job., a job well done
This was a great experience and a pleasure working with everyone.
Eli, and Courtney were phenomenal! They made the whole process seamless. I am truly thankful for patience and professionalism.
Kayla and her team were right on the ball. Very helpful, fast and the best in the business. I would definitely recommend to family and friends.
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.
I had a great experience with Veterans United! The service was outstanding from start to finish, fast, professional, and smooth. The communication throughout the entire process was excellent, and everyone I worked with was kind, knowledgeable, and helpful. I felt supported and informed every step of the way. Highly recommend to any fellow veterans or military families looking to buy a home
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
The process is definitely very stressful but they are very organized and help guide you every step of the way.
The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!
The team went well above and beyond expectations and got us over the line! Outstanding service!
The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!
What can I say—Veterans United made the entire mortgage process incredibly easy and completely stress-free. Something that’s usually overwhelming and full of uncertainty turned out to be straightforward and manageable thanks to their guidance.Not only did they set realistic expectations, but they also clearly explained what to expect at each stage. My entire team was responsive, accessible, and always willing to help—whether by email, phone, or text. I never felt ignored or left in the dark.Each member of the team personally introduced themselves, explained their role, and made it clear how they could support us. From pre-approval all the way to closing, the experience was smooth and professional. I couldn’t be more grateful for how well we were taken care of throughout the entire process.
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My team worked hard to ensure everything went smoothly. Great job!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Incredible experience with 0 issues. Smooth and plenty of support throughout the process
