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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,338

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,338 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend

Would give a 10 but the app was my only issue it kept signing me out and wouldn’t remember that i enabled face recognition.

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
Would Recommend

The entire process was smooth. Everyone I worked with were very helpful and knowledgeable. I would definitely recommend to friends. Thank you so much!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Super helpful throughout the whole process, answered any and all questions, always reached out to see if I was still excited, noticed me of any upcoming dates or paperwork needed! At the end they even sent me alittle gift basket for my new home!

headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend

I was impressed by the enthusiasm Bill and the entire Veterans United brought to their job., a job well done

headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

5 out of 5 Stars
Would Recommend
Photo submission from Sean J.

This was a great experience and a pleasure working with everyone.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Eli, and Courtney were phenomenal! They made the whole process seamless. I am truly thankful for patience and professionalism.

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

Kayla and her team were right on the ball. Very helpful, fast and the best in the business. I would definitely recommend to family and friends.

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

2.5 out of 5 Stars
Would Recommend

Communication need improving

Response from Veterans United

Hey Stanley,

Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.

If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.

5 out of 5 Stars
Would Recommend

The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

I had a great experience with Veterans United! The service was outstanding from start to finish, fast, professional, and smooth. The communication throughout the entire process was excellent, and everyone I worked with was kind, knowledgeable, and helpful. I felt supported and informed every step of the way. Highly recommend to any fellow veterans or military families looking to buy a home

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
Photo submission from Rosa E.

I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend

The process is definitely very stressful but they are very organized and help guide you every step of the way.

headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!

headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
Would Recommend

The team went well above and beyond expectations and got us over the line! Outstanding service!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

What can I say—Veterans United made the entire mortgage process incredibly easy and completely stress-free. Something that’s usually overwhelming and full of uncertainty turned out to be straightforward and manageable thanks to their guidance.Not only did they set realistic expectations, but they also clearly explained what to expect at each stage. My entire team was responsive, accessible, and always willing to help—whether by email, phone, or text. I never felt ignored or left in the dark.Each member of the team personally introduced themselves, explained their role, and made it clear how they could support us. From pre-approval all the way to closing, the experience was smooth and professional. I couldn’t be more grateful for how well we were taken care of throughout the entire process.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

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5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

My team worked hard to ensure everything went smoothly. Great job!

headshot image of Michael Schneider

Loan Officer: Michael Schneider

NMLS# 977211

5 out of 5 Stars
Would Recommend
Photo submission from Brian P.

I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Incredible experience with 0 issues. Smooth and plenty of support throughout the process

headshot image of Tyler Chinn

Loan Officer: Tyler Chinn

NMLS# 1933964

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

More Reviews

See all 428,338 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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