I would not consider using any other company for a loan. Everyone I dealt with I would give a 10 out of 10.
Great home buying experience and Veterans United truly understands what it take to represent Veterans. I highly recommend that you contact Brian Bradley or Kelly to start your home buying process.
Happy to have finished the purchase of my house. Looking forward to a new beginning in the new house. Just think that all parties on the same page working towards a common goal of helping a new home purchaser be as comfortable as possible from start to finish.
Response from Veterans United
Thank you for this information Alan. We appreciate your comments immensely, and we know how confusing it can be to tackle paperwork and other requests. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Working together as a team is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way. You did a phenomenal job, and you have earned the opportunity to rest in your new home! It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
All and all great experience. Improvements would be answering questions quicker. One negative thing we experienced was having a very important question ignored for sometime, we had to keep inquiring about said question and im not sure it ever got answered.
Overall, very simple and easy process. The loan team made the effort to make sure the process went smooth, could not have gone any better!
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Only have a 10 because 20 wasn’t an option
Veterans United has to be one of the best things that could happen for veterans! They are extremely knowledgeable and helped me to ensure that I was taken cared of from start to end. Their customer service is impeccable and I highly recommend Tony Stephenson and his team of professionals! They were amazing to help me and my family to secure our forever home!
Overall I am satisfied with Veterans United. Not only are they familiar with the VA loan process. they can also help you find insurance, home security, and put you in contact with utility companies. They really are a one stop shop when purchasing your home.
This is my 3rd time working with Jeff Gordon and his team. I completely trust and have confidence in their efforts whereas I would look no-where else for a mortgage. They are up front and honest and diligent in all they do. They keep you informed and respond in timely manner.
Anyone looking for a VA Mortgage - Veterans United Home Loans and Jeff Gordon should be your FIRST and LAST stop!!!!!!
Matt Lucas, Kelsey Fogle and the rest of the team have made this home buying experience stress free. They kept my realtor, my lawyer and myself informed of anything that needed to be accomplished and everything was done in a timely manner. My realtor stated that VU has been a great organization to work with. Anytime I had a question about the process it was quickly answered. I was expecting a long, drawn out, stressful home buying experience. You have made this an easy process and I will be highly recommending the team and the company to any veteran family/friends that may be looking for a home. Thank You! You guys have been great!
Fast, Easy and Great Customer Service!
