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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
445,135 reviews
from Veterans like you… and counting!
98.2% would rec
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 445,135 unfiltered reviews

Starting on Page 5420 of 14,838. Return to Page 1

5 out of 5 Stars
headshot image of Jerry Simons

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Photo submission from Michael W.

We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars

Excellent service. What more is there to say

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

In the beginning, the home buying process was very intimidating. I had a lot of questions and concerns especially for this being my first time experience. I was turned down by a big bank for a home loan then found Veterans United on line. Their pre-qualification process was super fast. Once I received my qualification the rest of the processes were seamless. As stressful as I thought it was going to be, I couldn’t have been less stressed during any of it. They provide excellent services and so far unmatched customer service. When in doubt go with Veterans United they will do more than just take care of you.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
headshot image of Jennifer Rambow

Loan Officer: Jennifer Rambow

NMLS# 1816514

5 out of 5 Stars
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars

Shawnee and her Team (Paige Kinzel/Jenny Moreira) did an amazing job and will recommend to friends and family. They provided non stop support and answered all of our questions without hesitation.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

4 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

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4 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

We loved our experience with your company. The whole process was quick and the people I worked with were amazing. We had no idea what we were doing when we started this process but our team answered every question and kept us well informed. Even when we hit a few snags along the way our team was on top of it and gave us constant updates. Thanks to them we were able to buy our perfect home.

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars

Professional organization that made first time home buying as straightforward as possible. Would use again and would recommend.

headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
headshot image of Charlotte McClellan

Loan Officer: Charlotte McClellan

NMLS# 39691

5 out of 5 Stars
headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

3.5 out of 5 Stars
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars

The VA loan team was with me every step and made it such an easy process.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Do you want a VA home loan that is Easy? Fast? Professional? Then you need to contact Veterans United ASAP! Get pre-qualified now! You will be happy that you did and will be, like me, a VUFF (Veterans United Fan Forever).

headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars

Overall great experience.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
headshot image of Jon Deal

Loan Officer: Jon Deal

NMLS# 1665569

2 out of 5 Stars

Even Dawn Cochran mentioned to my wife that you guys dropped the ball on our loan.

Response from Veterans United

Hi Patrick, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience. Our hope is that your home serves you well and we invite you providing more detail and help us look to improve.

0.5 out of 5 Stars

They are horrible. They need to pay attention to their jobs and care about almost making 5 People HOMELESS.

Response from Veterans United

Hello Michael, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become frustrating at times. Our team will be researching your appraisal process to determine what we may do in the future to help prevent a similar closing delay. When there are delays in receiving your completed report, and repairs or further inspections are needed, it can certainly cause unexpected delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome these hurdles. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate has been in communication with you and remains availble to discuss how we could have made this process smoother should you wish to reconnect with them.

5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

4.5 out of 5 Stars
headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars

I would definitely recommend VU to friends and family over and over again. Their website and procedures are the most efficient and user friendly I've experienced. Buying a home is a huge investment and is extremely personal which has the potential of being one of the most stressful experiences of your life. VU and my loan team, Mike Halliburton and Katie Simon, made this experience a positive, exciting and a smooth process. Mike made his himself available at all times, so much so he reached out when I had questions during his honeymoon and on weekends when we needed something!! Now that's a specialist! He was extremely knowledgeable, informative and kept us updated constantly. He also explained everything in detail and educated us along the way as this was our first VA loan. He made this experience a positive one and he would be the main reason we would be using VU again in the future, if needed. Thanks Mike, Katie and team!

headshot image of Mike Halliburton

Loan Officer: Mike Halliburton

NMLS# 1426761

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