Katy Reeder and her team at Veterans United were exceptional and very professional in helping me refinance my home loan. Their guidance, while doing this all online, was a totally new experience for me and they made it so easy. I will definitely recommend her and her team of experts to anyone needing a home loan. Thank you so much for a job well done.
This experience was so smooth and efficient . Every question was answered , any issues I might of had technically or finding the correct information I was sent in the right direction just fantastic
Veterans Home United is my recommendation for anyone buying or refinancing a home. The staff is 100 percent on top of their game and make everything easy. Thank you for everything.
Follow through from start to move in
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My original loan and refinance were smooth and easy. My account manager, Aaron Hayes orchestrated everything in an efficient and professional manner. He was there with answers to clarify any questions that I had during the process. Veteran's United is an outstanding company and I highly recommend them
All Team members involved in our home search were awesome! They made us feel like family during a very difficult time in our Great Country! Aways taking care of our every need!
Thank you for an amazing experience!
Great people
This whole experience was stress free. So smooth seriously.
Seems to be problems at every turn, I’d get a to do list form them with 11 things on it. Id get them done next day 11 more things and so on. The underwriter that you use is, well needing to go back to school or something. I mean 4 years of receipts from licensed bug exterminator isn’t good enough, they want to see a contract for those 4 years, pushed closing back 3 days because of that. Which had myself and the sellers thinking about bailing out of the agreement. Jake I hate to kick you on this but, in the beginning of this whole deal it was easy to get ahold of you, towards the end when everything was tougher you were MIA! Nearly impossible to get ahold of you. Alison was great always easy to work with and very helpful.
The high closing costs you guys charge is out of control.
The realtor that Veterans United put me in contact with wouldn’t even work with me tell she had the pre approval letter in her hand. Even when I was in the area I was relocating too, she refused to show us a house until she had that letter. Don’t recommend using the realtors that Veterans United recommend, cause unless they have a pre approval letter there doing nothing for you. Which tells me there only about the money and could careless about the people.
So in closing, should this review make it on you sight (which I believe it won’t) there is way easier was to to use the VA loan then using Veterans United. Talk with a good realtor they can set up the VA loan way smother then Veterans United can.
Response from Veterans United
Hi Michael, we appreciate your honest feedback and are disappointed to hear about your experience with the Loan Officer and Realtor. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We realize that the home buying process can become stressful when working to gather the required documentation and understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. As far as origination fee (or the fee that VUHL charges) the VA allows lenders to charge up to 1% of the loan amount to cover the origination, processing and underwriting costs, if the lender if charging the 1%, they are not allowed to tack on additional charges for things the VA basically considers overhead. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. Please reach out to us so that we can work to improve for you and our future clients.
When time permits I will be filing a complaint with the Dept. of Veterans Affairs and my Secretary of State here in MN based off of my experience. If you happen to chose VU for your home buying/refinancing do NOT allow them to send you to Boston National Title for your Title work.
Response from Veterans United
Hi Andrew, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Veterans United is the real deal! The service, the communication, the products, the streamline process. They don’t just do lip service in supporting military/ veteran families. They live it everyday in their actions. I have used Veterans United on 2 separate mortgages and after my experience I don’t plan on using any one else on future purchases. In these life choices you need to pick the right team. A team that no matter what will “Charlie Mike” (continue mission). This is the team
