They hook you in with promises, then ignore you. Took them 14 months to process our simple refinance. No reason given. Cost us double inspections and extra interest
Response from Veterans United
Hi Domenick, Thank you for allowing us the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate team is available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
I would definitely recommend Veterans United
I loved working with Veterans United, they made an often confusing and complex process easy for me to navigate and understand, great job everybody!
I recommend this process to anyone looking to buy or sell. You will not be disappointed!
The experience was great and really easy with the use of the portal to upload 95 percent of the documents you need for purchase.
I have used Veterans United for my first home loan and subsequent refinances. I couldn't see myself working with another company in the future. They were super helpful with guiding me through every step of the process from details of the loan to finding homeowner's insurance to figuring out where to go to make sure my property taxes are set up properly. They have been an ideal partner in the process for buying my home.
Veterans United is 100% the way to go for your home loan needs.
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