Very rushed experience, not my way of handling it and not how I've done it in the past. Be prepared to talk with multiple people about the same thing cause communication within is terrible.
Response from Veterans United
Brian, we appreciate your honest review. You have helped us understand critical ways we might improve our service. So much effort goes into every loan application to meet expectations for communication. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Thank you for assisting with new lower interest loan.
This is my second time working with Veterans United to obtain a home loan. The first experience was 5 years ago when my husband and I applied for a VA loan to purchase a primary residence. The process was seamless and smooth, and our Loan Officer was always available to respond to any questions or concerns we had. Nothing untoward or unexpected occurred during the loan process, which is how a loan application should be!This time, I was applying for a cash-out refinance loan, and my Loan Officer during this process worked with me in a timely manner to ensure a good closing. We experienced a glitch in the middle of this period: a very unethical Appraiser stalled on providing the report when she said she would - and not 1, but 4 times! She set deadlines, then failed to produce; but ultimately our Loan Officer involved VU's Client Advocate Department, who was quick to deal with the appraisal management company to get the Appraisal completed. So, although the process took 2 weeks longer than expected, this was in no way the fault of Veterans United, which acted throughout in a highly ethical, professional, and gracious manner towards me. I would definitely recommend them if you are searching for a reputable home loan company.
Nothing but good things to say. All of my questions and concerns were handled quickly in a timely manner. Thanks A Bunch!
Billy and Michelle were awesome. It took a lot of extra time for my house to be built. They easily took on every twist and turn.
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Veterans United gives you all the info you need to be successful in buying your new home. They guide you along letting you know what is needed to be most successful. It takes hard work to obtain all that you need, on a budget, but it is worth it once you obtain your new home.
very quick and great experience
If anyone is even considering a home I would highly recommend this program.
When the other loan specialists on the "team" says that they will call you back shortly with an answer and you wait two to three days and have to call them back to get an answer it's bad and made me think of ditching the loan after the third time. I had to sell my car at the last minute to lower my debt to income ratio, then almost five days later the underwriter decided to ask if I bought another vehicle. This in turn caused the loan not to close on time and the sellers started asking serious questions about the loan process. I feel that I should have gone with a different loan company sometimes.
Response from Veterans United
Hi James, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote excellent customer service. One of our Client Advocate team members is available to learn more so that we may understand your recent feedback. We are here to serve you and hope to hear from you soon to learn what may have been differently to provide a great experience.
It took less time than expected
