Jimmy and his team are very professional and extremely well knowledged. They make the refinance experience hassle free. I highly recommend Veterans United.
This was a relatively easy process.
Veterans United - Rating 10 (website is very impressive, videos etc)
Real Estate agent - Rating 1
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Veterans United Home Loans overall rating 5.5Your affiliations is a reflection of the company and who you choose to select says a lot about the company.
Our experience with Veterans United Home Loans was great. They were excellent when it came to communication, explaining the home loan process, and making us feel comfortable. I would definitely recommend them.
This was my first experience with Veterans United. I did not know what to expect, however; Jennifer and Kimi made the experience an exceptionally one. They were both so patient and professional. They were both there to guide me through the home owner process. If I had to do this again, I would choose Veterans United again. My home loan specialist and my real estate agent made this experience a great one!!!
Veteran United is great in helping veterans in the home buying process Smooth and easy I had no problems finding a home and getting financed.U filled out most of the paperwork online so there wasn't a lot to do for closing.
Keep in mind the time difference of where they're located vs where you are located. And remember it's a machine of a company so expect paperwork to sit on people's desks for hours. They're really good if you're not in a big hurry.
My loan team was awesome! Being a first time homebuyer, they walked me through every step of the process. When I complicated the process by switching loan types they were still kind and very helpful and understanding.
Would highly recommend VU for all your VA loan needs.
Veterans United was not only accommodating but made my first home buying experience pleasant. I didn’t initially intend on buying a home. My landlord was trying to sell, and I was notified on short notice of his intentions. My loan specialist was very attentive to my needs, answered my many questions, and was easily accessible. If I wasn't able to get a hold of her, she responded promptly. I would definitely recommend using Veterans United for your home buying needs.
This process was significantly easier than any other lender I have used. The website is very user friendly and I always knew what I needed to complete. The team at VU stayed in contact and dare I say, made it enjoyable to work through the loan process.
Our entire process from start to finish was unprofessional, frustrating, and riddled with inaccuracies and overage in charges and fees. Our loan officer, Jon Williams, was difficult to get ahold of, unprofessional in both email and over the phone. Our loan officer, Jon Williams, missed several credits due to us, attempted to double charge fees, and charged us well over the 1percent fees mandated for VA loans, added tons of fictitious debts, and even had us marked with no military affiliation even though it was a VA loan (just to name a few items). Every step was a battle of us quoting the Veterans United website to our loan officer before he would attempt to make changes. Also, We did NOT receive the closing documents 72 hours in advance for review. When received the day of closing hours after our scheduled appointment time, the documents were completely wrong and took 2 days and 5 edits to get it to what we believe is correct, which delayed closing. Overall, horrible experience and will NOT recommend Veterans United to any active duty or disabled vets. This company showed exactly how a company attempts to take advantage of this population that has served our Country.
Response from Veterans United
Tina, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your tax obligations. We expect that with mutual understanding we have shown a sincere desire to serve you well. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. Our Client Advocate team does remain available to assist with any further questions or concerns about your experience and we invite you providing more detail and help us look to improve.
Veterans United did an amazing job throughout the entire process and were able to help/answer all of my questions very quickly. Highly recommend to any and all veterans!
Use this service. You won't regret it.
Easiest close process we have ever gone through. Would definitely recommend Veterans United and Mark Dischert and his team!
I heartily recommend Veterans United to any other vets out there looking to purchase a home. They provide excellent service and support
