Veterans United was amazing. As first time homebuyers, my team was there from the very beginning to the end. From our concierge, Ms Deloris, to our Loan Officers, Scott and Alex, my team provided exceptional communication. customer service. Our loan officer, Scott, even went above and beyond by answering all of our questions while he was on leave and offered awesome rates. In addition, Veterans United online setup is amazing. They streamlined the overall home buying process, from concierge assignment, loan process, closing, to the management of the loan. Thank you to my team at Veterans United for helping us with closing on our forever home and making this process a memorable one.
Mary and her team at VU were absolutely amazing! This was our first home purchase and they made it easier than we thought! From the first call to get preapproved all the way to closing, the team was readily available and helped us to understand the process and answered ay questions we had. I really wish I could find the words to express how awesome the team I had was! They were amazing and even sent us a little box of goodies for our pets to enjoy, and it honestly couldn't have been sent at a better time! Thank you Mary, Jake, Francie, and VU for making our goal of owning a home possible!
Veterans United offered me so much! They put my own loan team together, assigned me an amazing realtor, and arranged all other necessities for my new home in just a matter of 30 days.
Enjoyed working with Cody and his team. Always quick to respond and answer any questions I had! I feel it had a smooth process with financing our home!
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Great experience, super great communication and coordination.
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Once the supervisor joined the scene the remaining issues got resolved promptly. I believe besides the obvious issue with Dickherber. The check list your company uses for customers is great only if its updates PROPERLY and carefully so as not to feel like the world’s most idiotic pointless goose chase. By the time I was 50% into my process Dickherber and Madison had already abused it. The way they just kept going in and arbitrarily changing things really aggravated the situation. Obviously I was an annoyed and irate customer, however explaining that your system is broken and isn't letting me complete the task for over 2 WEEKS and losing paid time off because of continued communication issues... Customers pay for lenders to have a stress free smooth streamlined buying experience. My experience for most of it was HORRID. if they had brought the supervisory onboard sooner and had just handled communication more promptly, I think most of the issues would have been handled before escalating. I struggled for over 2 weeks to make Dickherber understand that there was a TECHNICAL issue in the software restricting me from completing the task as he wanted. I had video proof from my desktop of the glitch that was happening. he refused to listen and did not ONCE bring up that we could use a mortgage statement instead. what kind of idiocy is that, honestly no idea how you guess have him on staff. Otherwise, the site looks nice, most of the staff was professional and polite. If not for the 2-3 week delay due to Dickherber the overall experience would have been streamlined and pleasant. I cannot fully express how deeply I feel Dickherber failed in his job.
