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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
449,406 reviews
655 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 449,406 unfiltered reviews

Starting on Page 5589 of 14,981. Return to Page 1

5 out of 5 Stars

Absolutely a pleasure and Veterans United is lucky to have a guy like Michael on the team!

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars

The entire experience with Veterans United has made our dreams come true! We are beyond grateful for everyone on the team that helped us get into the home we have been dreaming of! Thank you!!!

headshot image of Mary Jacobi

Loan Officer: Mary Jacobi

NMLS# 840760

0.5 out of 5 Stars
headshot image of Erica Haynes

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

This is the forth house that Aaron has helped me with. He has always been a great pleasure to work with. I will continue working with Aaron in the future.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars

Stay on top of all the required forms and documents and you too can have a rapid closing.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

4 out of 5 Stars
headshot image of Alex Brown

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

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5 out of 5 Stars
headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars

Thank you Veterans United!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

4.5 out of 5 Stars
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

Steph Escott was amazing in her focus and detailed attention in assisting me throughout this process! I couldn’t have done this without her dedication to me in this home buying process!

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

4 out of 5 Stars
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars

I have bought quite a few homes in my day and never was it this easy of a process. I would recommend veterans to anyone.

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars

The only words I could possibly say is they are the best!!!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

0.5 out of 5 Stars

Overall. The home I purchased has black mold hidden underneath new carpet. With Holes in hardwood floors that you can see through to crawl space. 200lb Garage door held by zip ties fell near my head. Sellers were supposed to remove all there personal belongings but did not after I was told they did. Ceiling tiles stacked in attic possible asbestos. I signed closing documents with a VA appraisal with NO REPAIRS. I put too much trust in that. The home has too many defects. Suspect fraud. Nothing was assessed.

Response from Veterans United

Hi Gina, we take your feedback seriously. Thank you for taking the time to speak with and share your experience with our Client Advocate team. When you first started exploring VA home loan options, terms like “VA appraisal” and “professional home inspection” can understandably become muddled. I hope to clear some confusion in the difference between the two. The VA appraisal and a professional inspection vary radically, and each hold crucial benefits for military buyers. Before buying a home with your VA loan benefits, make sure you understand the function and objectives of both. The VA appraisal primarily serves the interest of a lender. The appraisal will achieve two key goals for a lender:

1). Establish a reasonable market value for a property

2). Ensure that the property meets the VA’s Minimum Property Requirements (MPRs)

A home inspection, on the other hand, is designed to help buyers. A professional inspection thoroughly assesses a home’s condition, and gives buyers a chance to rethink or renegotiate a purchase.

Here are the options we have seen work in the past:

1). Contact the home inspector. A home inspection is going to be a much more thorough assessment of the home’s structure and inner workings. An inspection is not required by Veterans United but highly recommended. Inspectors typically have protections to help out in situations where they may have missed something.
2). Contact the VA Regional Loan Center. If you feel like this is something that was missed by an appraiser please let the VA know. The appraiser is there to assess the value of the property and make sure the home is safe, sound and secure. The appraiser is not going to be able to see there is any faulty wiring but feel free to discuss these issues with them. You can find their contact info here: https://www.benefits.va.gov/homeloans/contact_rlc_info.asp [benefits.va.gov]
3). If there was something not disclosed by the seller or agent please contact a real estate attorney. They will better be able to assess your situation to see if there is any financial relief you can receive.

If you wish to provide more details, then you may reach out to reconnect with us at any time.

5 out of 5 Stars
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

4.5 out of 5 Stars

Overall the process was challenging but the team assigned to me was awesome and I highly recommend to all veterans who are in the market to purchase a home to utilize Veterans United

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
headshot image of Cindy Woodham

Loan Officer: Cindy Woodham

NMLS# 193414

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars

Great people to work with. Very professional. Got us into a home I never ever thought I would own.

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

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