Not happy.
Response from Veterans United
Hi Anthony, I am sorry to hear about your transfer concern, We aren't set up to keep all loans for the long term. Our goal is to only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! A member of our Client Advocate team is available to speak with you should you wish to further help us improve for future customers.
We are very happy with the great team that work for Veterans United .
Thanks for the smooth process.
I would let everyone know they should check them out when buying a home
P.S. Olivia was also very helpful in insuring all the underwriting paperwork I needed to submit was relevant and organized. She was very good and keeping me informed during the underwriting status and getting what was required.
Great experience on my initial loan and following refinance! Great customer support in every way. Thorough and responsive team.
I have never experience such an easy and smooth process in anything, let alone home refinance! Kaleb and his loan team went above and beyond to make closing quick and painless. From the prompt answers to the professional yet personal touch we felt, we couldn't be happier. We even got an awesome surprise gift from the team as a thankyou midway through the process! By far the best choice we have ever made!
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My team rocked! And were extremely helpful to my specific needs. I will forever be grateful ~ thank you and SALITE
Easy process to complete. No issues al9mg the way
