If you want your dream home and you want a team behind you that wants you too feel as if your the first person they have ever helped go with Veterans United! They make every call quick, efficient, professional and they actually care about you! When I first came into this I was skeptical because some many companies try to hook and bait you but from other vets I was told they will help you achieve your dream and I am beyond blessed I picked up the phone and put my application in! From a dedicated team of specialist always at your side from all communication outlets you will never be in the dark while going through the process. I am forever grateful and will stand by this statement “Veterans United is the greatest team of experts that care about Veterans and want to help you and your families achieve your dreams.”
Caleb Ruesing and Lauren Sprague were outstanding guiding me through the refinance and helping me every step along the way. I would definitely recommend Veterans United to anyone searching to refinance or even buying a new home. Thank you Lauren and Caleb!!
Very friendly and helpful staff. Website was very easy to navigate. Everything went very smoothly and even the escrow company and realtor agreed!
Over the years I have refinanced my house several times. This was undoubtedly the worst experience I have ever had.
Response from Veterans United
Garry, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. Thank you for your service and for choosing Veterans United.
If you're looking for the best look no further than Veterans United. Really nice people
Outstanding home loan service with excellent personal.
Kathy and Nick did an outstanding job with my loan. Answered all questions promptly and helped get the required documents from my mortgage company when I was struggling.I'd recommend this team to any vet out there looking for a loan.
I have purchased several homes using a V.A loan in the past. They were real headaches. This time the process was easier on line. I just checked my ‘To Do’ list twice a day. I never had more than three tasks at a time, which kept things manageable. This will probably be my last house to purchase, but if I ever do decide to purchase another house it will definitely be with Veteran’s United.
The entire Veterans United staff is extremely helpful and professional. This is our second time using Veterans United and will continue to do so for all of our mortgage needs. Every step of the way was smooth and seamless. Communication was regular and no detail was missed. This was an excellent experience and I highly recommend Veterans United!!
Took a lot longer than expected.
We would not recommend Veterans if you are moving from out of state or are on a strict timeline. Even though I called or emailed every other day during the last month before our closing to make sure everything was on schedule, they still delayed the closing by 5 days due to the paperwork not being ready. They did compensate us, but we were still out several hundred dollars. They need to train their underwriters and assistants to pay attention to the details and double-check everything before contacting the client. They caused undue added stress when it was not necessary.
Response from Veterans United
Jeremey, We understand how the home buying process can get stressful, especially when moving. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours.
Outstanding and quick support from VU. They answered all my questions quickly and fully. Would do business with again.
