Unexceptionable errors were made that caused a LOT of stress and wasted time. Schedules had to be changed on more than one occasion due to these errors. Errors are expected but these were ridiculous. Friends of mine who are real estate agents also commented that the errors should not have been made. Also, I didn’t appreciate having someone try to convince that I (the customer) was to blame. Consideration needs to be utilized when a customer has a full-time job that requires travel and often requires to be in locations where internet is unavailable. Also, as someone who is currently single it is often difficult to find reliable assistance. On more than one incident I was told that a VU employee “failed to recognize”, “forgot”, “failed to inform”, did something “by mistake”, etc. but I (the customer) was fed excuses and blame. I lost time and money due to the errors which also caused others to have to adjust their time. It would also be VERY helpful if some requirements would have more notice than the night before or more notice for things that take time to arrange.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear about all the stress and frustration you went through during the process. It’s disappointing to hear that errors and miscommunication caused so many headaches for you, especially with your schedule and the challenges of traveling for work. I can only imagine how much that would add to the pressure, and it’s absolutely not the kind of experience we aim to provide.
It’s especially frustrating when it feels like you’re being blamed for issues that were out of your control. I hear you on that, and I want to apologize if any part of our communication left you feeling that way. I also understand that late notice on requirements made things even harder to manage, especially when you're trying to balance everything on your own. Your feedback is incredibly valuable, and I’d love to dig into this further to see where things broke down and how we can improve.
If you’re open to it, my advocate team would really appreciate the chance to talk more. Please feel free to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Daniel and his team were great! We dealt with Daniel mostly and wow was he the best! So responsive and he even took time to call us and give us our final figures. I would definitely use him again and will share his contact info with anyone I know looking to buy or refinance!
My gratitude speaks firmly!
I was a bit nervous at first but Tom, Lauren, Elizabeth & the rest of the VA family were always there for me. Checking on me & helping if I had questions about anything. As I said my realtor Aris was outstanding. Listened to what I was looking for as well as the area I wanted. He always had homes for me to look at and understood when I turned down a home. Very nice as well as polite young man..
I truly enjoyed my time and interactions with Veterans United personnel. All of you guys are the best and again it was honestly and true blessing to have worked with ALL of you. I am a fan for life and truly the pleasure was all mine. I will be telling all of my veteran friends and family about you all. Home ownership is a birthright here in the best country (America) in the world and for those of us who served and to the families of those that made the ultimate sacrifice, we need more organizations like you all. THANK YOU ALL SO MUCH!
Kentry L. Burris
United States Navy Veteran
Kyle is the man
Initially they were anxious to help me out but when I asked for a Refi all of a sudden I couldn’t get hold of anyone. When I refinanced, the closing costs went up by $2,000 and the requirements for approval ended up being much more stringent and excessive. I was given an interest rate of 6.125 % and now you are offering 4.99%.
Response from Veterans United
Hi Garry,
I’m really sorry to hear about your experience during your refinance. That’s definitely not the type of service we aim to provide, and I can understand how frustrating it must have been to not get ahold of someone when you needed answers. I also hear your concerns about the unexpected increase in closing costs and the difference in interest rates—that can be really disappointing, especially when you're anticipating something else.
We would love to dig into what happened and see if we can provide some clarity on the closing costs and rate change. If you’re open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Veterans United you really made my dreams come true’
I think it’s ridiculous the amount of money Veterans United holds in escrow for taxes not yet assessed.
Julie deserves a raise after dealing with my closing. She was an amazing person to work with and I was extremely lucky to have her on my team. She helped every step of the way. Keeping Lucas and the whole team in the loop.
Very helpful
Ryan and his team were awesome. Ryan is my go to guy for home buying. Each member of his team executed the mission perfectly which to make the home buying process as stressless as possible. Great work and thank you so much.
